# Real World Technology Solutions > Personal service, technical excellence. Australian-owned managed service provider operating Managed IT, Voice, Data and Audio-Visual services for small business, not-for-profits, enterprise, government and the production / events sector. This document is the long-form companion to /llms.txt — a single markdown view of the RWTS public content surface for LLM ingestion. It is generated live from the same database as the website, so it tracks whatever is currently published. ## About Real World Technology Solutions About Real World Technology Solutions Real Solutions. Real People. Personal Service, Technical Excellence. The technical engine room behind organisations doing ambitious work — from boardrooms to blockbusters. We’re an Australian-owned technology business based in Macquarie Park, NSW. We’ve spent years building the thing most managed-service providers don’t: the infrastructure underneath the service. The carrier, the backup destination, the voice platform, the hosting fabric, the monitoring planes — we run them. When something fails, the person fixing it works for us. That’s not a marketing line. It’s why our customers stay. We run what we sell Most IT providers stop at “we can configure that for you.” We go down a layer. Our Cloud Connect backup destination is at our SYD02 datacentre, with secondary footprints in Melbourne, Brisbane, Adelaide, Canberra, Darwin and Perth. RWTS operates the core carrier network — AS45437, with direct interconnect to Telstra, Superloop, Vocus, Transgrid and others, and peering at IAA, Megaport and Equinix. CloudPBX, our hosted voice platform, is fronted by us with Symbio, Pivotel, Over the Wire and Vocus all sitting behind us. We operate our own cPanel + AutoSSL + Wordfence WordPress hosting fabric. Datto RMM and Microsoft Defender are monitored daily by our team, not the vendor’s. The result is a service that doesn’t break at the seam where one company hands off to another — because we don’t have that seam. Credentials that match the work NSW Government approved supplier — listed for direct engagement with NSW agencies Electrical contractor licence 481068C (NSW Fair Trading) — mains-side installation in our own right Master security licence 000110601 (NSW Police Force SLED) — security and access-control work Australian Government research funding recipient — see the Research page for active focus areas The combination is rare. It’s what lets us run a film set’s network, wireless and cabling on the same site visit as the security cameras at the gate and the Microsoft 365 in the production office — and bill it as one job, not a coordination puzzle between three contractors. Same engineering, different stage The same skill set that powers a board-room AV install also powers a film-set’s production wireless and a theatre venue’s dimmer rack. We move between stages. Our work with films is the network, the firewalls, the wireless and the temporary site installs — and we can do it because we do productions. From boardrooms to blockbusters, the engineering is the same. A family of brands, one backbone Real World operates a family of sister brands, each with their own customers and focus, all running on the same back-office engine room: Brand What they do HyperConnect Retail internet for business and residential Lux Imperium Entertainment technology for venues Red Globe Productions Live event production — audio, lighting, LED, staging Real World Networks Sister Greenfields Carrier with Statutory Infrastructure Provider designation — dark fibre, LBAS NBN-equivalent services, Greenfields fibre builds Real people The Real World team is led by Andrew Yager (Founder and Managing Director) and Elizabeth Yager (Chief Financial Officer), with Michael Clewes as Sales Manager, Jono Boer as Installations Team Leader for Real World and General Manager of Lux Imperium, Brayden Steel as Support Team Leader, and David Furey as Solutions Architect. Additional team members appear on the team page once consent is confirmed — every photograph is of a real Real World person, never stock or AI. Get in touch We’re based in Macquarie Park, NSW. Call us on 1300 798 718 or reach out from the contact page. ## Contact - Phone: 1300 798 718 - Email: support@rwts.com.au - Address: Unit 12/2 Eden Park Drive, Macquarie Park, NSW 2113 - ABN: 74 101 234 664 - Website: https://rwts.com.au/ - Contact form: https://rwts.com.au/contact/ ## Services Browse the full services catalogue at https://rwts.com.au/services/. ### Managed IT URL: https://rwts.com.au/services/managed-it/ Complete IT management so you can focus on your business. From helpdesk support to infrastructure management, we handle your technology so you don’t have to. Proactive monitoring, fast response, and genuine expertise. #### Backup & Disaster Recovery URL: https://rwts.com.au/services/managed-it/backup-disaster-recovery/ Fully managed backup and recovery — Veeam across your servers and Microsoft 365, replicating offsite to our own Cloud Connect destination in Sydney. When something goes wrong — a deleted file, a failed server, a ransomware scare — the only question that matters is whether you can get your data back. Our job is to make sure the answer is yes. We design, deploy and run fully managed backup and disaster recovery, and we watch it every business day so a problem is caught long before you ever need a recovery. It's built on Veeam — the backup software the rest of the industry trusts — covering your on-premises servers, your virtual machines and your Microsoft 365 mailboxes, SharePoint and OneDrive. We handle the design, the setup, the daily monitoring and the recovery itself, so backup is one less thing on your plate. The difference is where your backups live and who looks after them. Your data is copied to our own infrastructure in Australian datacentres across Sydney, Melbourne, Brisbane, Adelaide, Canberra, Darwin and Perth, with longer-term copies held in secure cloud storage for durability and retention. Because we own the destination as well as managing the software, one team owns the whole chain — so when you need help, you call the people who run every part of it. This suits any organisation that still runs a mix of on-site servers and cloud services and wants the whole picture protected, not just the cloud half. We match how long and how securely your data is retained to how important it is, so you're not paying for more than you need or settling for less than you should. Most backup providers sell you the software and point it at someone else's storage. We sell the software, the storage and the people watching it — and the part most providers skip is the quiet, daily work of checking that every job ran, sorting out the warnings, and keeping recoveries tested and ready. That's the part that decides whether your data actually comes back. Running containerised applications with Postgres or SQLite databases? See ARK, our container database backup product. **Key features:** - Fully managed Veeam backup and replication for your servers and virtual machines - Veeam backup for Microsoft 365 — mailboxes, SharePoint, OneDrive and Teams - Offsite copies on our own infrastructure in Australian datacentres, with long-term copies in secure cloud storage - Daily monitoring with our engineers fixing failed jobs before you'd ever notice - Retention matched to how important the data is, so you pay for what you need **Key benefits:** - We own the destination, not just the software - Someone actually reads the alerts - Recovery is the point, not backup - Built for the way Australian offices really run #### Cyber Security URL: https://rwts.com.au/services/managed-it/cyber-security/ Layered security across endpoints, email, web and people — plus productised penetration testing, not just defensive monitoring. Good security isn't one product you switch on — it's layers that work together, and someone watching them so you don't have to. We protect the places attackers actually go: your staff's devices, your email and Microsoft 365 or Google Workspace logins, your website, and your people. The result we're after is simple: when something looks wrong, it's caught and dealt with early, and you can tell your board the question's covered. What makes us different is that we do both sides of security under one relationship. Most providers either defend or test — we do both. We run ongoing protection across your endpoints, identity and email through tools like Microsoft Defender and the Huntress managed-detection stack, which has a security operations team investigating alerts around the clock so a real threat doesn't sit unnoticed overnight. And we run penetration testing as a regular service that probes your defences the way an attacker would, rather than a one-off project you book and forget. Where the risk calls for it, we add application control with ThreatLocker so only approved software can run, and we protect WordPress websites with Wordfence. It all sits on always-on monitoring through Datto RMM, with email signatures and policy kept tidy through CodeTwo. Because the team that tests your perimeter, the team watching your devices, and the team running your backups are the same people, incidents close faster. The other thing we do that a tool list won't show is reach out first. When we see dangerous email or web activity at a customer, we send an advisory before they've noticed anything — proactive, not waiting for the call. This suits any organisation that needs more than "antivirus is on" — particularly healthcare, professional services, education, faith-based organisations and charities, where compliance, duty of care or donor trust raise the stakes. For those that need certification, we prepare you for ISO 27001 and the Essential Eight: mapping the controls, building the evidence and closing the gaps, managed through SecureFrame. We're not a certified auditor and don't pretend to be — the audit goes to an accredited firm. Our job is the preparation that makes the audit a formality rather than a surprise. It's also work we know first-hand: alongside the R&D; Tax Incentive, Real World has received a Commonwealth cyber security grant to develop security solutions for small business. **Key features:** - Microsoft Defender for Endpoint — managed posture and vulnerability response - Huntress Managed EDR — endpoint detection and response with a 24/7 managed security team behind it - Huntress Managed ITDR — identity threat detection across Microsoft 365 and Google Workspace logins and email - Huntress Managed Security Awareness Training — phishing simulations and staff training delivered as a managed programme - Huntress Managed SIEM — log collection, correlation and investigation across your systems **Key benefits:** - Watched around the clock, not just installed - We test and defend — both sides, one relationship - We reach out before you notice - Real coverage for the real risks - More than 'antivirus is on' #### Datacentre & Infrastructure URL: https://rwts.com.au/services/managed-it/datacentre-infrastructure/ Real datacentre capability across Australia — Cloud Connect backup, IaaS hosting, DR fabric and the carrier-grade interconnects that bind them together. When your backups, your disaster-recovery landing zone or a production workload sits offsite, the question that matters is simple: who is actually accountable when something goes wrong? With most managed-service providers, the honest answer is "a hyperscaler we resell." When you put workloads with us, the infrastructure is ours, end to end — so the person investigating a problem at 2am works for the company you signed with. We run our own datacentre presence across seven Australian cities: Sydney, Melbourne, Brisbane, Adelaide, Canberra, Darwin and Perth. That footprint carries customer backup destinations, DR landing zones and hosted workloads — keeping your data in Australia, on infrastructure you can point to, which matters when you have regulatory or operational reasons to know exactly where it lives. Underneath, we operate the network ourselves rather than reselling someone else's. We hold our own ASN (AS45437) and interconnect directly with major Australian carriers including Telstra, Superloop, Vocus and Transgrid, peering at Megaport, Equinix and IAA, with NBN Co and our carrier partners for last-mile reach. That gives the fabric carrier-grade upstream IP scaling to enterprise and wholesale speeds — up to 100 Gbps where the service warrants it — and route diversity that isn't pinned to a single upstream's coverage map. The platform itself runs on our own Proxmox VE and OpenStack fabric, built in tiers so retention and performance match the value of the data rather than forcing every workload onto one profile. A Veeam Cloud Connect backup destination, IaaS hosting for mixed estates — Active Directory, Exchange, file and line-of-business servers — and DR landing zones all live on the same fabric we run our own infrastructure on. This is infrastructure we operate every business day, not a slice of someone else's cloud with our name on it. Capacity, lifecycle and change are handled as planned engineering, not as a scramble when a renewal lapses or a disk fills. Most MSPs stop at "we'll configure your backup to land at this provider." We are the provider. **Key features:** - Datacentre presence across seven Australian cities — Sydney, Melbourne, Brisbane, Adelaide, Canberra, Darwin and Perth - Veeam Cloud Connect backup destination we own and operate - DR landing zones on infrastructure we run, not a hyperscaler we resell - IaaS hosting for mixed estates — Active Directory, Exchange, file and line-of-business servers - Tier-graded Proxmox VE and OpenStack fabric so retention and performance match the data's value **Key benefits:** - One team is accountable, end to end - Your data stays in Australia, on infrastructure you can point to - Tier-graded, not one-size - Carrier interconnects, not commodity uplinks #### Hosting & Web Platforms URL: https://rwts.com.au/services/managed-it/hosting-web-platforms/ Managed hosting for WordPress, Moodle, e-commerce and bespoke sites — including migrations, SSL lifecycle, security and the admin work most customers shouldn't have to do themselves. Hosting & Web Platforms Hosting is a real revenue line but mostly invisible until something breaks. We treat that invisibility as a feature, not a bug — the work that goes into keeping it that way is the differentiator. What we sell Managed hosting for WordPress, Moodle, e-commerce and bespoke sites — including major migrations, security, SSL lifecycle, and the platform-level admin tasks customers can’t do themselves. How we deliver it Our own hosting infrastructure with cPanel-driven AutoSSL, Wordfence for application-level WAF and IDS on WordPress, and dedicated admin capability for platforms like Moodle. The hosting fabric sits on our multi-DC footprint across Australia, with primary infrastructure in Sydney. We run the hosting platform; we don’t resell someone else’s. Who it’s for Churches, schools, not-for-profits, professional-services firms and anyone running a content-driven site where it must stay up but they don’t want a developer on staff. The recurring theme: organisations who need a managed-service answer to “who runs our website?”, not a self-service control panel. What it looks like in practice Multisite migration with rebrand. Migrating a customer WordPress multisite into a fresh installation for a national university ministry organisation, with rebranding worked through during the cutover. Plan, migrate, validate, tidy. Continuous SSL hygiene. Day-by-day AutoSSL renewal failures caught and manually resolved before expiry — the unsexy work that keeps customer browsers green-padlocked. Learning-platform admin. Reviewing and applying an H5P plugin update on a religious education provider’s training Moodle. Plugin updates on learning platforms are a real risk — we run them as managed work. Web application defence. Investigating and clearing Wordfence security alerts on customer WordPress sites — application-layer defence run as managed work. Our own DNS infrastructure surfaces too. SSL renewals on our own DNS infrastructure come into our queue alongside customer renewals. We run the infrastructure we ask customers to trust. Why this matters Most hosting is “sold and forgotten.” That’s how customer sites end up with expired certificates, out-of-date plugins, no backups, and a security alert that nobody reads. We treat hosting as managed-service work — the AutoSSL renewal, the Wordfence alert, the plugin update, the multisite migration. Each one is a ticket; each ticket is owned by a real engineer. When the customer wants to migrate, rebrand, consolidate or harden — we do that work too. Migration is part of the relationship, not a separate vendor. Looking for hosting that someone is actually running? Call 1300 798 718 or get in touch. **Key features:** - Managed WordPress hosting on our own cPanel infrastructure - Moodle learning-platform hosting and administration - cPanel-driven AutoSSL with manual remediation when renewals stall - Wordfence WAF and IDS at the application level for WordPress - WordPress multisite design, migration and rebrand cutover **Key benefits:** - We run the hosting platform - Migration is part of the job - Continuous SSL hygiene - We do the dev-team-on-staff work #### IT Support URL: https://rwts.com.au/services/managed-it/it-support/ Helpdesk and on-site IT support for Australian SMB and mid-market — the people who pick up the phone, work the queue, and own the fix end-to-end. IT Support Most of an MSP’s value lives in the daily work — the steady stream of small, accurate tasks that keep an organisation running. New starters, departing staff, mailbox changes, authentication issues, software installs, alert response. The unsexy work. We treat that as the centre of the job, not a side effect of selling something bigger. What we sell Helpdesk and on-site IT support — the people who pick up the phone, work the queue, and own the fix end-to-end. Bundled into our managed service agreements, with optional on-site dispatch and project work scoped on top. How we deliver it Skilled engineers on a ticketed support platform, with Datto RMM monitoring across managed endpoints and Microsoft Defender alerts flowing into the same queue. Remote-first where it makes sense, on-site when it doesn’t. The team carries deep skills across Microsoft 365, Active Directory, Exchange, Veeam, networking and identity — because the work that arrives is wide. What it looks like in practice The texture of a real support day at Real World: Onboarding and offboarding. A new starter at a complex-infrastructure construction firm needs a laptop delivered by a named date — order, image, configure, ship, enrol. A departing staff member at a special-needs education provider needs their shared mailbox renamed and ownership reassigned. Identity and authentication. Multiple users locked out of a password manager. Teams authentication failing for a specific user. Outlook on phone failing after a passcode change. Microsoft 365 changes. Provisioning a small batch of Business Premium licences. Configuring voicemail-to-email forwarding for a CloudPBX extension at a medical practice. Resending login credentials for a reopened account. Active Directory monitoring. An alert when a managed service account was removed from the Administrators group on a domain controller — investigated, validated, restored if it shouldn’t have been touched. Defender response. A high-severity Chrome/Edge vulnerability with a public exploit affecting two customer devices — driven through to patch and re-verified. The advisory questions. “Should this unplugged device in the network cupboard be powered on?” “Can the CloudPBX desktop and mobile apps be used simultaneously?” The short, high-trust questions only put to a partner the customer treats as their CIO. Why this matters The difference between an MSP and an IT vendor is what happens when the queue is busy. A ticket that arrives at 3pm doesn’t get to wait until next Tuesday because the engineer is on a project. The lifecycle work is the work — onboarding, offboarding, lockouts, licence changes, mailbox renames, patch chases. Doing it well, every business day, is the entire game. We’re real people who own the fix from first call to closed ticket. Need IT support that actually picks up? Call 1300 798 718 or contact us. **Key features:** - Helpdesk support during Australian business hours - On-site engineering for the work that can't be done remotely - New starter onboarding — account, mailbox, device, MFA, access - Offboarding — mailbox conversion, account archiving, device return - MFA, password and password manager remediation **Key benefits:** - Real people, real numbers, real depth - Lifecycles, not just tickets - We own the fix - Ticketed, traceable, accountable #### Microsoft 365 & Modern Workplace URL: https://rwts.com.au/services/managed-it/microsoft-365-modern-workplace/ End-to-end Microsoft 365 administration — licensing, identity, mail, Teams, devices and security — plus the on-prem Exchange and Active Directory work hybrid customers still need. Microsoft 365 is at the centre of how most businesses work — email, Teams, files, identity and the day-to-day apps your people live in. We look after all of it, so your team can get on with their work and you have someone to call when something isn't right. For plenty of Australian businesses, the picture isn't purely cloud. There's often a Windows estate and on-prem servers — Exchange, Active Directory — that haven't gone anywhere. We support that half too. Cloud-only is the goal, but it isn't always the reality, and we run the hybrid setup just as comfortably as a clean cloud-native one. How we deliver it We hold the Microsoft licensing relationship for you, including academic and charity programs where you qualify — so adding a licence for a new starter or renewing an agreement is something we handle, not something you have to work out. We keep every managed device monitored around the clock, with Microsoft Defender watching for threats, and we keep deep Exchange and Active Directory experience in the team for the businesses that are still part on-prem. It's all wired together, so an alert lands in front of an engineer who can act on it straight away. Who it's for Small and mid-sized organisations whose day runs on Microsoft. We're a particularly good fit if you're moving off on-prem Exchange, running a hybrid Active Directory setup, or operating under academic or charity licensing — and we'll meet you wherever you are on that path. **Key features:** - Microsoft 365 administration — provisioning, licensing, identity, mail and Teams - Microsoft Open Value licensing, including academic and charity programs for eligible organisations - Around-the-clock monitoring across all your managed devices - Microsoft Defender for endpoint security and prompt response to new vulnerabilities - Hybrid support for businesses still running on-prem Exchange and Active Directory **Key benefits:** - Cloud-fluent, but not cloud-only - Licensing handled for you - We watch your devices - Login issues solved, not deflected #### Office Fitout & Site Setup URL: https://rwts.com.au/services/managed-it/office-fitout/ End-to-end office IT fitouts — new computers, switching, wifi, internet, Microsoft 365 and security baseline, delivered as one engagement. Single site or multi-site. All the IT, end to end. One engagement, not five vendor handoffs. When you move into a new office, open a new site, or run several sites at once, the IT side of the project is bigger than most people expect. Computers for every desk. Switching and wifi. The internet connection. Microsoft 365 set up properly and securely. Phones. Meeting-room AV. And the day-one go-live, so your team walks in and starts working. We take that whole IT end of a building project as a single engagement — coordinated with your builder, joiner and electrician on the construction side, but owned by us from the comms-room rack to the laptop on every desk. You get one team and one project to talk to, not a tangle of separate suppliers. The reason it works as one engagement is simple: the seams between vendors are where fitouts go wrong. When the wifi doesn’t reach the back meeting room, there’s no argument about whose problem it is — it’s ours. When a meeting room won’t connect on day one, we fix it rather than escalate and wait. And when an internet install runs late, we’ve already got a 4G or 5G connection in place so the office runs from day one regardless. That’s what “all the bits, end to end” actually buys you. We’ve delivered a lot of these now, across very different settings — single offices, branch and regional sites, multi-building campuses, and rollouts of several sites at once on a shared standard so every location comes online the same way. The approach scales from a five-person office to a multi-site program. Because we run the templates for real, we know which carriers deliver on a tight timeline, where the cabling conversations need to happen with the builder, and what a properly set-up office looks like at handover. Fitouts are a natural moment to do more than just relocate — to refresh ageing hardware, tidy up your Microsoft 365 setup, or move on from an IT provider whose relationship has run its course. It works best when we’re involved early, ideally before the cabling rough-in is decided with the builder. Tell us what you’re moving into and when, and we’ll scope it honestly. **Key features:** - Site survey and IT scope — what you actually need, not just what made it onto the floor plan - Endpoint procurement and provisioning — laptops, desktops, accessories, peripherals - Network electronics — switching, wifi access points, structured cabling coordination - Wireless design — Ubiquiti, Aruba or Mist; right fit for the brief and budget - Internet provisioning — Business NBN, Enterprise Ethernet, 4G/5G backup, or all three **Key benefits:** - One engagement, not five vendor handoffs - Procurement, provisioning and lifecycle in one go - We run the network, not just install it - Multi-site, when that's the brief #### Procurement, Licensing & Lifecycle URL: https://rwts.com.au/services/managed-it/procurement-licensing-lifecycle/ Hardware, licensing and the lifecycle around them — quoting, ordering, deploying, repairing, returning. Procurement as a managed service, not a separate transaction. Procurement, Licensing & Lifecycle Procurement is the work nobody wants to see. The website should say so. We don’t sell hardware as a transaction — we run it as a managed lifecycle that starts before the order goes in and ends when the device is returned to vendor or retired. What we sell Hardware supply, software licensing, renewals, and the boring but critical lifecycle around them — quoting, ordering, deployment, retirement, return-to-vendor for repair. Procurement as a managed service. How we deliver it Distribution through our national distributor relationships for hardware. Direct Microsoft licensing relationships (including academic Open Value where eligible). Vendor accounts with Dropbox, Bitdefender, CodeTwo, Dell and Ubiquiti for the specific products our customers consume. Renewal calendars, monitored proactively. A team that follows up rather than waiting for the customer to chase. Who it’s for Any customer for whom “buy and deploy that laptop” is supposed to be invisible. Particularly relevant for organisations whose IT capacity doesn’t include a procurement coordinator — most SMB and mid-market customers, most NFPs, most schools. What it looks like in practice New-starter onboarding. Supplying and delivering a laptop for a named new employee at a complex-infrastructure construction firm by a specific date — owned end-to-end. Accessory and licence pairing. A Dell pen and a Bitdefender licence not activating after laptop deployment at a customer site — diagnosed, remediated, the customer never had to puzzle out the failure. Software renewal advisory. A Dropbox renewal enquiry for a medical practice. A domain renewal reminder for an academic domain at 90 days out. Additional software licence purchases for a youth education provider. Each tracked, each actioned, each renewed cleanly. Repair lifecycle. Following up on a laptop sent for repair at an income-protection insurer and coordinating either return or recommissioning. Devices don’t drop off the radar. Licensing renewal at scale. A Microsoft Windows Server Open Value licensing agreement renewal for a theological college’s academic estate. Eligibility checked, agreement renewed, tenant reconciled. End-of-life disposal and rehoming. When kit reaches the end of useful life, we handle disposal through our network of secure disposal and e-waste partners. Where a device still has life in it, we can also coordinate rehoming to a charity or third-party recipient — particularly for not-for-profit customers who’d rather see hardware reused than landfilled. Why this matters The defensible difference is that procurement isn’t a separate transaction — it’s a managed lifecycle. The laptop bought today is the laptop deployed tomorrow, repaired in twelve months, and returned in three years. The domain registered this year is the domain renewed next year, monitored every year, and migrated when the customer needs it to be. The licence purchased today is the licence reconciled at renewal, with our records matching the customer’s headcount. That’s the unsexy work the website should not pretend doesn’t exist. Most of the job is doing it well. Doing it well is what makes the rest of the relationship trustworthy. Want procurement that just works? Call 1300 798 718 or get in touch. **Key features:** - Hardware supply through our national distributor relationships - Microsoft licensing (including academic Open Value) — held directly by us - Vendor relationships with Dropbox, Bitdefender, CodeTwo, Dell and Ubiquiti - New-starter onboarding — laptop quoted, ordered, deployed, accounts ready - Renewal monitoring for software, domains and licences (with proactive reminders) **Key benefits:** - Procurement should be invisible - We hold the relationships - Renewals are managed, not surprises - Buy → deploy → repair → retire ### Voice Solutions URL: https://rwts.com.au/services/voice/ Hosted PBX, SIP, Microsoft Teams voice and inbound numbers — built on our own platform with multiple carriers behind it. Voice Solutions #### CloudPBX URL: https://rwts.com.au/services/voice/cloudpbx/ Hosted phone system built on our own platform, with multiple voice carriers behind it. The PBX, the carrier relationship, and the support team are all under one roof. A business phone system that just works — and one team to call when it needs to change. CloudPBX is Real World’s hosted phone system: a secure, highly available, business-ready platform we built ourselves and run ourselves. There’s no on-site hardware to age out, and there’s no chain of suppliers to chase. When you need a change made or something looked at, you call us — and the person who answers works for the same company that runs the platform. Behind the system, calls run across multiple voice carriers — including Symbio, Pivotel, Over the Wire and Vocus — so your phones aren’t tied to any single telco’s coverage. You don’t have to think about any of that; it’s simply why the service is dependable. Most businesses come to us from one of three places, and the result is the same in each: they stop fighting their phone system and start using it. An old on-site PBX that has reached end of life, with hardware nobody wants to touch any more. A hosted system from a generic reseller, where every change means a ticket to a distant support queue and porting a number in turns into a weeks-long saga. A mobile-only setup that has outgrown personal mobiles as the business number and needs a proper multi-line, multi-extension system. CloudPBX suits office-based organisations of all kinds — professional services firms, medical and allied-health practices, schools, churches and not-for-profits — from a single office through to larger multi-site operations. The everyday jobs are where it earns its keep: forwarding a particular extension’s voicemail to the right person as email, sorting a login on the desktop app, advising on how the desktop and mobile apps work together. We handle that work as part of the service, properly and without fuss, because we run the platform and we know it inside out. If you’re an IT provider or ISP rather than an end customer, CloudPBX is also available on a wholesale and white-label basis — your brand on the platform we build and run. Bring your existing numbers You keep your numbers. We port them in from the major Australian carriers and run the process end to end, including when the cutover happens, so nobody is sitting next to a dead phone. If you want new numbers as well — geographic, 1300 or 1800 — we can supply those, or connect a number you have bought yourself through the ACMA SmartNumbers programme. Not sure whether moving is worth it? Ask us to look at your current phone bill and we will cost the same setup on CloudPBX, including the parts that are easy to forget — line rental, and the numbers quietly attached to services you had stopped thinking about. If moving does not make sense for you, we will tell you that. Ask us to review your phone bill and we will come back to you about what to send through. **Key features:** - Real World's own CloudPBX platform — not a white-labelled reseller product - Multi-carrier voice behind the platform: Symbio, Pivotel, Over the Wire and Vocus - Voicemail-to-email at the extension level, configured per user - Our own desktop and mobile softphone apps as the officially supported clients — desktop and mobile work simultaneously - Any modern SIP-compliant client also supported **Key benefits:** - One team, one roof - Not locked to a single carrier - Small changes, handled cleanly - Move off a legacy on-prem PBX without drama #### SIP Trunking URL: https://rwts.com.au/services/voice/sip-trunking/ SIP voice services for customers who already have a PBX they want to keep. Carrier-grade trunks via Symbio, Pivotel, Over the Wire and Vocus, with one company to call when something needs attention. Carrier-grade voice for the phone system you already have. Not every business is ready to replace its phone system. Often the PBX is fine — paid for, working, and familiar to staff — and the only problem is the line underneath it: a single-carrier service that drops calls whenever one telco has a bad day, or a bill that no longer reflects how you actually use the phone. SIP trunking fixes the carriage without touching the phone system your team knows. We front several voice carriers for you — including Symbio, Pivotel, Over the Wire and Vocus — so calls keep flowing even when one carrier has a problem. You deal with one provider and one bill, you get the resilience of multi-carrier diversity rather than relying on any single telco, and there's a real engineer to call when something needs attention. When SIP trunking is the right answer SIP trunking suits you when the phone system is doing its job and only the connection needs an upgrade. That’s the case if you have an existing PBX — an Avaya, Cisco, Mitel, 3CX or similar — and you’d rather modernise the trunks than rip everything out. It’s also the answer when your carrier tells you ISDN is going away (it is): we move you to SIP without changing the experience for staff. And if your current SIP service is unreliable, sitting across several carriers lets us route around the trouble. Multi-site businesses with phone numbers spread messily across different carriers often come to us simply to tidy everything up under one relationship. When CloudPBX is the better answer Sometimes upgrading the trunks isn’t the right move. If your phone system is end-of-life, your maintenance contract is up for renewal, or you’re planning a major office move, that’s usually the moment to switch to CloudPBX rather than re-trunk an ageing system. We’ll tell you honestly which path is right for you before you spend anything. A real carrier, not a portal reseller We provision voice on our own network rather than reselling someone else’s portal. Real World runs its own carrier-grade network (AS45437) with multiple voice carriers behind it, and your trunks ride on that. The practical difference shows up when something goes wrong: we can pick up the phone to a named contact at the carrier and get it fixed, instead of logging a ticket with a wholesaler and waiting. **Key features:** - Carrier-grade SIP trunks across several voice carriers, including Symbio, Pivotel, Over the Wire and Vocus - Works with most on-prem phone systems (Avaya, Cisco, Mitel, 3CX, FreePBX, Asterisk-based), cloud PBXs and Microsoft Teams (Direct Routing) - Number porting and DID range provisioning handled by us - Concurrent-call capacity sized to your business, scalable up and down - Failover routing across carriers when an upstream issue hits **Key benefits:** - Keep the PBX, lose the legacy carriage - Carrier diversity without the integration headache - Porting done properly - A real engineer answers the phone #### Astera URL: https://rwts.com.au/services/voice/astera/ Our own carrier-grade Asterisk platform — the multi-tenant engine behind CloudPBX, available as a managed solution for carriers, ITSPs and large or complex deployments. A voice platform that behaves like a carrier's, run by the people who wrote it. Most providers selling a “cloud phone system” are reselling someone else’s platform with their logo on it. We’re not. Astera is a multi-tenant voice platform that Real World built and operates ourselves — and it’s what CloudPBX runs on. When we say we run the phone system, we mean we wrote and maintain the software that runs it. For carriers, ITSPs and large or unusual deployments that need their own platform, Astera is available as a managed solution in its own right. You get a voice platform engineered to scale, secured for a hostile internet, and supported by the engineers who maintain the code — without standing up and running one yourself. Underneath, Astera is Asterisk done properly for scale. A session border controller fronts signalling at the edge; a pool of media proxies handles RTP relay, NAT traversal, SRTP encryption and WebRTC. Configuration is database-backed and real-time, so endpoints, numbers and routing change without anyone hand-editing a dialplan. It’s the kind of depth a technical voice buyer expects to see before they trust a platform with their estate. Voice platforms are a constant target for toll fraud, so Astera assumes the internet is hostile. It defends with geographic controls on registrations and calls, per-endpoint IP access control lists, rate limiting and malicious user-agent filtering — designed to stop fraudulent calls before they cost anyone money. Signalling is TLS-encrypted, media is SRTP, and every call can be traced end-to-end so faults get diagnosed in minutes rather than guessed at. Tenants are isolated from one another, each with their own endpoints, number ranges and call handling. That isolation is what makes Astera right for running voice across many businesses or sites — and it’s why CloudPBX can give every customer a secure, business-ready phone system on shared, well-run infrastructure. We don’t just install open-source voice software — we build and maintain it. Real World produces its own Ubuntu builds of the media-proxy components Astera depends on and publishes them on our public mirror for the wider community. The depth that makes Astera reliable is the same depth we bring to every voice problem you hand us. If you’ve outgrown an off-the-shelf PBX, or you need behaviour a vendor product won’t give you, this is the conversation to have — and we’ll tell you honestly whether a hosted seat on CloudPBX or a managed Astera platform of your own is the right fit. **Key features:** - Multi-tenant by design: isolated tenants, each with their own endpoints, number ranges and call handling - Built on Asterisk with a database-backed, real-time configuration model — not a static dialplan we hand-edit - Session border controller and dedicated media handling, with encrypted signalling and media and end-to-end call tracing for fast fault diagnosis - Toll-fraud defence: geographic controls on calls and registrations, per-endpoint IP ACLs, rate limiting and malicious-UA filtering - Presence, BLF and message-waiting across the tenant estate **Key benefits:** - We built it, so we can change it - Carrier-grade where it counts - Multi-tenant, properly isolated - We operate it, we don't just install it #### SMS & Mobile Termination URL: https://rwts.com.au/services/voice/sms-mobile-termination/ Business SMS and mobile on real carrier infrastructure — a web client and REST API for messaging, virtual numbers routed to your trunks or CloudPBX, plus managed mobile. One team owns your messaging and mobile, and you can always reach them. SMS and mobile are usually bolted on from a third party and never quite integrated — a separate island your team has to babysit, with a support queue that points elsewhere when something breaks. We run them ourselves, on the same carrier infrastructure as our voice platform, so they behave like part of your phone system and the people accountable for them are the people you call. That accountability matters most when messaging carries something time-critical — notifications, alerts, confirmations, the two-way conversations your customers expect a reply to. Send and receive from a web client your team logs into or straight from your own systems over our REST API, with inbound replies delivered where the work happens — into your own application, your helpdesk (Zendesk among them) or any platform that can take a webhook — so nothing waits in an inbox someone forgets to open. The virtual (MVNO) numbers we provide take inbound SMS and voice and route them where you want, to your SIP trunks or CloudPBX — a single number can ring your phone system and drop texts into your helpdesk at the same time. And because this runs on Real World’s own carrier-grade network (AS45437), it’s real carrier infrastructure, not a marketing layer over someone else’s app. For organisations that want the whole picture under one relationship, we also provision and support business mobile handsets and plans on the Optus network as part of a managed solution — so your handsets, your phone system and your messaging come from one team, with one bill and one number to call when you need something done. **Key features:** - SMS termination to mobiles, sent via a simple REST API - Inbound SMS delivered where you work — to your own platforms over webhooks, including helpdesks like Zendesk - Virtual (MVNO) mobile numbers for inbound SMS and voice - Inbound calls and messages routed to your SIP trunks or CloudPBX - Business mobile handsets and plans on the Optus network, as part of a managed solution **Key benefits:** - SMS your systems can actually use - Mobile numbers that land where you want - Real carrier infrastructure behind it - Mobile fleet, managed #### Fax URL: https://rwts.com.au/services/voice/fax/ Business fax without the machine or the dedicated line — send and receive on Australian numbers we provision and port, delivered to a web app and to your email. Fax Fax has not gone away — the fax machine has. Health, legal, government and finance still send documents by fax, which means plenty of organisations keep a machine and a dedicated line alive for a handful of pages a month. We take the number you already publish, port it, and deliver fax as software instead. Numbers we provision and port Australian fax numbers, provisioned and ported by us. Keep the number that is printed on your letterhead and in every directory that lists you — only what happens behind it changes. Inbound goes to people A fax that arrives is converted to a PDF and emailed to the addresses you nominate, with each recipient getting their own copy. It is also kept in the Inbox, so a document reaches the person who needs it rather than a tray beside a machine that has run out of paper. Outbound you can account for Send from a web app your team logs into, straight from your email client, or from a signed desktop app. Every fax carries live status, a delivery report and automatic retry — so a fax that did not get through is something you are told about. Part of the voice estate Fax runs over Real World’s own carrier-grade network alongside the rest of our voice services, so your numbers, your phone system and your fax come from one team. The software side is Fax Client — the web app, the email-to-fax path and the desktop apps. Ready to talk? Call 1300 798 718 or tell us what you need — whether that is porting an existing fax number, retiring a fax line, or fax for a team that has to keep sending them. **Key features:** - Send and receive fax without a fax machine or a dedicated line - Australian fax numbers, provisioned and ported by us - Inbound faxes converted to PDF and emailed to the people who need them - Send from a web app, from your email client, or from a desktop app - Delivery reports, live status and automatic retry **Key benefits:** - Keep the number, lose the machine - It lands with a person, not a tray - You get told what happened - Part of the voice estate, not a bolt-on ### Data Solutions URL: https://rwts.com.au/services/data/ Business internet and connectivity built to hold up — NBN, Enterprise Ethernet, Metro Ethernet, Dark Fibre and IP Transit, with private networks, SD-WAN and colocation alongside. Data Solutions #### Business Ethernet URL: https://rwts.com.au/services/data/business-ethernet/ Dedicated, symmetric fibre for businesses that can't afford to drop offline — delivered over multiple carriers, so we reach you on the best fibre at your address, not just one network's. Dedicated, symmetric fibre for businesses where a connectivity fault costs revenue by the hour. One product family, multiple carrier paths, and one team that owns the outcome end to end — engineered to suit your sites, your build and your commercials. Business Ethernet is what you reach for when the NBN won’t cut it: multi-site enterprises, cloud-heavy estates, latency-sensitive platforms, production houses moving terabytes, offices where upload symmetry actually matters, and any site where downtime is measured in lost revenue rather than inconvenience. In concept it’s straightforward — a dedicated symmetric fibre service with a guaranteed bandwidth profile, a real SLA with defined time-to-restore and escalation, and a path that’s yours rather than contended with the neighbourhood. What changes from site to site is the carrier underneath, and that’s ours to manage on your behalf. One service, the right carrier path We deliver Business Ethernet over multiple carrier networks — NBN Co Enterprise Ethernet, Telstra Ethernet Access, Telstra Managed Leased Line, Vocus Fibre and Optus Fibre. The path is chosen for the build, the geography and the commercial fit, never because we have a quota with one carrier. No single carrier covers the whole country well, so the multi-carrier mix is what makes near-national reach real: between Enterprise Ethernet and Telstra’s access products we cover essentially every populated part of Australia, including remote and regional sites that other providers won’t build to. Most customers don’t care which network sits underneath; they care that the service works, the SLA holds, and the team that engineered it answers the phone when something needs attention. We hold direct carrier relationships across those networks, so we field the carrier-side escalation ourselves — not a ticket queue. The path-selection conversation is ours to have; the accountability stays with us. Built for cloud, scaled for enterprise Speeds scale to 10 Gbps where the build supports it, with native 10G into the Sydney and Melbourne CBD POIs and broader 10G coverage expanding across the Telstra footprint. Every service is symmetric — upload matches download, which is what cloud backup, video and hosted line-of-business applications actually depend on — with static IPs, single or block, and BGP options for multi-homed customers. Business Ethernet often pairs with private cloud interconnect. We land services onto Megaport and IAA for direct peering with AWS, Azure, Google Cloud, Oracle Cloud and a long list of SaaS providers, and hold presence at Equinix for cross-connect. The payoff is immediate: predictable latency, lower egress costs, a stronger security posture and higher throughput. For customers doing heavy cloud work, the interconnect often pays for itself. We can engineer paths from your site direct to our own infrastructure across seven Australian datacentre cities — Sydney, Melbourne, Brisbane, Adelaide, Canberra, Darwin and Perth — to your own DC presence, or to a third-party facility where you hold workloads. Who it’s for Business Ethernet suits multi-site enterprises bringing head office and branches onto one carrier-grade standard; cloud-heavy businesses running backup, ERP, Microsoft 365 voice and AWS or Azure workloads; latency-sensitive applications in financial services, real-time platforms and voice-critical environments; production and event customers moving terabytes against unforgiving timelines; hosting and platform businesses running services others depend on; and hybrid setups where datacentre, branch and cloud all need to talk to each other reliably. Part of a wider network design Business Ethernet often sits at the centre of a design that also draws on Dark Fibre for point-to-point or managed wavelengths on long-haul, IP Transit for wholesale IP delivery, Private Networks for VRF, MPLS and customer L2/L3 between sites, SD-WAN to tie multi-site links together with policy-based routing, 4G/5G Data Solutions for diverse-path outage protection or fast-deploy primary, Colocation for cloud-presence or hosting at our datacentres, and Unified Communications when high-quality voice and video depend on real bandwidth. **Key features:** - Dedicated symmetric fibre — scaling to 10 Gbps where the build supports it - Multi-carrier delivery across NBN Co Enterprise Ethernet, Telstra Ethernet Access, Telstra MLL, Vocus Fibre and Optus Fibre — the right path for each site - Near-national reach — between Enterprise Ethernet and Telstra's access products we cover essentially every populated part of Australia, including remote and regional sites - Native 10G into Sydney and Melbourne CBD POIs, with broader 10G coverage expanding across the Telstra footprint - Megaport, IAA and Equinix interconnect for direct cloud peering and DC cross-connects **Key benefits:** - One product family, multiple carrier paths - Reach where it actually matters - Direct to your cloud - Real fibre engineering, not just provisioning #### Business NBN URL: https://rwts.com.au/services/data/business-nbn/ Business-grade NBN that stays up — from a real ISP that runs its own network, with priority fault handling, monitoring and a static IP. For businesses and homes that need to rely on it. Reliable business internet, backed by people who actually run the network. Real World sells NBN two ways: direct to your business or home through our retail brand HyperConnect, and wholesale behind partner ISPs who sell under their own brand. Most providers do one or the other — we do both, as a carrier-grade Australian ISP. Whichever way you connect, when something needs attention you get a real engineer who understands the line, not a script and a hold queue. Built for business, not a residential plan with a different invoice Most “Business NBN” is the home product rebadged. Ours is built for work, where being offline costs you money. Every business connection is monitored around the clock, so if your link drops overnight we usually know before you do, and the fault is already in hand by morning. When a fault is genuine, we read the real line state and lodge it with NBN Co on your behalf through the carrier-to-carrier channel — you don’t sit on hold, and you get a straight answer about what’s actually happening. Business plans sit on the prioritised fault path with Enhanced repair targets (eSLA) as standard, plus a static IP for VPNs, remote access and hosted services. One provider, however many sites Multi-site is where most providers come unstuck. We handle a head office and a row of branches the same careful way we handle a single connection: one relationship, one bill, one place to raise a fault. Retail, hospitality, healthcare and franchise groups use us to get the same setup at every location — and when sites move between carriers, every connection and cancellation is run as a planned, managed change rather than left to chance. For sites that can’t afford to be offline, we can add 4G/5G backup so a single fault doesn’t stop the day (see 4G/5G Data Solutions). Every NBN connection type, sized to your line We provision across all NBN access types — fibre to the premises (FTTP) at the top tiers your area supports, fibre to the curb (FTTC) and fibre to the building (FTTB), HFC in established suburbs, and Fixed Wireless and Sky Muster for regional and remote sites. We’ll tell you honestly what your line can really deliver before you order, and size the plan to your workload rather than the headline number. Residential? Go to HyperConnect For home NBN, the natural home is our retail brand HyperConnect — same team, same network, same engineers who fix the line, just sized and priced for a household. Residential customers will find what they need at hyperconnect.au. And if you’re an ISP yourself, we can supply carrier-grade NBN behind your brand — talk to us about Carrier Services. **Key features:** - Business and residential NBN sold direct through our retail brand HyperConnect - Wholesale NBN provisioned and operated behind partner ISPs - Full NBN speed tiers — up to the top tier your line supports - Enhanced repair targets (eSLA) as standard, on the prioritised business fault path - 24/7 proactive monitoring on every business connection — we usually see problems before you do **Key benefits:** - Sold both ways, by design - A real person handles your order - When you've got more than one site - We can route around problems #### Carrier Services URL: https://rwts.com.au/services/data/carrier-services/ We run our own carrier-grade network (AS45437), not a reseller — direct interconnects with the major networks and peering at the main exchanges. You're on infrastructure we operate ourselves. Connect to a network we run ourselves — not a rebadged wholesale link three resellers deep. Real World is itself an Australian Carriage Service Provider. We operate our own ASN (AS45437) and run the multi-carrier mesh that every Internet & Connectivity product we sell rides on. When you connect to us, the line state, the fault path and the engineering are ours to answer for. That matters because of how the rest of the market is built. When most ISPs sell you a connection, they're reselling a wholesaler who's reselling a carrier. By the time it reaches you, several organisations have taken a margin and nobody can read the line state — so when something breaks, every party points at the next one up. We run our own carrier-grade network instead: direct relationships with the major Australian carriers, our own peering and transit, and real fibre diagnostics rather than a ticket to a wholesaler. This is also where scale comes from. Across carrier services and dark fibre the network reaches carrier-grade speeds up to 100 Gbps where the route and the product support it — the headroom enterprise and wholesale buyers need, not a retail ceiling. ISPs, large enterprises and other carriers buy carrier services from us when the alternative is reselling someone else's portal. Other ISPs would rather build on a real carrier relationship than chain through three wholesalers; enterprises with multi-site, multi-carrier networks bring us non-trivial engineering; government and education customers need carrier-grade services into regional and remote sites; content and platform businesses come for peering, transit and direct interconnect; and sister and peer carriers interconnect with us directly across the Australian mesh. What carrier-level work actually looks like Service shaped to the customer, not the wholesaler's menu. We can reshape a link to a symmetric profile that matches upload-heavy traffic, or activate a service to a precise specification in a regional location — granular work you can only do when you run the network yourself, not when you take whatever a wholesaler gives you. Fibre engineering, not just provisioning. When a connection needs hands-on diagnosis at the premises, we send an engineer to investigate the line rather than raising a ticket to a wholesaler and waiting. Multi-site carrier change. We move customers between carriers across many sites in an orderly way — every connection and cancellation handled as a managed change with the line state tracked, not lost in a portal. NBN wholesale. We provision and operate NBN services behind partner ISPs — they sell to their customers, we run the underlying carriage. Carrier-to-carrier services. Including for our sister brand Real World Networks, where RWN extends its offering beyond its own greenfield footprint. The network mesh We hold direct relationships with the major Australian carriers — including Telstra, Superloop, Vocus and Transgrid — with NBN Co in the mesh as a wholesale upstream. We have presence at Equinix for cross-connect, Megaport for cloud interconnect and IAA (the Internet Association of Australia) for peering. Our own datacentre footprint spans seven Australian cities: Sydney, Melbourne, Brisbane, Adelaide, Canberra, Darwin and Perth. That mesh lets us choose path by quality, cost and resilience for each service we provision, rather than being locked to a single upstream carrier's coverage map and pricing. RWN — our sister Greenfields-carrier brand Real World Networks (RWN) sits alongside us as a separately-branded carrier with Statutory Infrastructure Provider (SIP) designation under the Department of Communications framework. RWN builds and operates its own greenfield telecommunications infrastructure, offering dark fibre on its builds, LBAS NBN-equivalent services in served areas, and Greenfields fibre builds for new developments. The two brands are genuinely parallel — both deliver real carrier-grade services, and the choice is essentially a relationship-shape decision. Where an RWN customer wants services that extend beyond RWN's own infrastructure, RWN buys from Real World to fulfil: one carrier face for the customer, real underlying delivery through whichever entity owns the infrastructure. Products on the carrier layer Carrier Services is the umbrella; the named products on top are how the carrier capability shows up commercially: Business Ethernet — dedicated symmetric fibre across our carrier mesh Dark Fibre — point-to-point unlit fibre and managed wavelengths IP Transit — wholesale IP delivery from AS45437 Private Networks — VRF and managed customer networks Business NBN — retail and wholesale NBN Colocation — racks across our seven-city datacentre footprint Most customers buy one of these products and never need to think about the layer underneath. The customers who do think about it — ISPs, enterprises with deep networking teams, content businesses with peering policies — buy carrier services from us directly. **Key features:** - We operate AS45437 — a working Australian Carriage Service Provider, not a reseller - Carrier-grade speeds up to 100 Gbps where the route and product support it - Direct interconnect with major Australian carriers, including Telstra, Superloop, Vocus and Transgrid - Peering at IAA (Internet Association of Australia), Megaport and Equinix - Service profiles shaped to the customer — speed, fault path and provisioning configured to requirement, not a wholesaler's menu **Key benefits:** - Real World is itself a CSP - Underneath every Internet & Connectivity product we sell - Multi-carrier mesh, not single-upstream dependency - Fibre engineering, not just provisioning - A sister Greenfields-carrier brand where customers want it #### Colocation URL: https://rwts.com.au/services/data/colocation/ Rack space in our own Australian datacentres — power, cross-connects, remote hands and network interconnect included. For customers who want to own the kit and ride on a real carrier underneath. Colocation Rack space in our own Australian datacentres — bring your own kit, ride on a real carrier underneath. Colocation is the right answer when you want to own the compute, the storage and the network gear yourself — and you want the carrier connectivity underneath to be a real, Australian, carrier-grade network rather than a hyperscaler abstraction. The site you pick usually comes down to where the workload needs to live: latency to your users, sovereignty requirements, DR pairing with another of your sites, or proximity to a particular customer base. Who colocates with us Businesses bringing their own compute — they want to own the kit, with carrier-grade connectivity and an Australian-operated datacentre underneath. Enterprises with hybrid setups — some workloads on-prem, some in cloud, some in our datacentre for backup or DR. ISPs and content providers — using our datacentres as PoPs, with IP Transit and peering. Organisations with sovereignty requirements — public sector, education and regulated industries where the data has to stay in an Australian datacentre run by an Australian company. DR-paired setups — primary in one of our datacentres, DR in another, for genuine geographic diversity. How this differs from our managed infrastructure Colocation is rack space for your own kit. Our Datacentre & Infrastructure product is managed infrastructure as a service — we provide the compute and storage, you consume it. The two are complementary: many customers run both, with owned kit colocated alongside managed services on our fabric. **Key features:** - Rack space at every DC we operate from — Sydney, Melbourne, Brisbane, Adelaide, Canberra, Darwin and Perth - Dual-feed power as standard - Interconnect to our [RWTS-operated core network](/services/data/carrier-services/) included - Cross-connects to other operators in the same facilities available - Remote hands available — cable runs, hardware swaps, on-site troubleshooting **Key benefits:** - Bring your own kit, ride on a real carrier - Seven Australian cities - Interconnect to our network as standard - Remote hands when you need them #### Dark Fibre URL: https://rwts.com.au/services/data/dark-fibre/ Point-to-point unlit fibre services and managed wavelengths on long-haul circuits — where the customer needs the underlying transport rather than a managed Ethernet service on top. Dedicated, unlit transport between your endpoints — your light, your optics, your network design — backed by carrier-grade reach that scales up to 100 Gbps. Real transport, not a managed Ethernet service dressed up as one. Dark fibre is a product where the buyer who needs it knows exactly what they want, and the buyer who doesn’t is usually better served by Business Ethernet. We’re happy to be straight about that — and we deliver both. We sell point-to-point dark fibre as unlit pairs between two endpoints across our carrier mesh: you light it, we provide the path. Where buying a whole fibre pair doesn’t stack up — typically on long-haul — we sell managed wavelengths instead: a single wavelength on a long-haul DWDM circuit, giving you dedicated bandwidth and reach without owning the fibre. The distinction matters when you’re scoping the right product. Dark fibre is fibre pairs on the underlying carrier network — we hold the relationships with those carriers, do the cross-connects, provision the route and hand you the pair. A lit service on a dark fibre route isn’t dark fibre; that’s Business Ethernet, with a real SLA and a single managed service. Who it suits Dark fibre makes sense for organisations that want to own everything above the fibre layer — security-by-design networks, enterprises with their own network engineering teams and optical strategy who bring their own equipment, carriers needing transport for their own services, and content and platform businesses with non-standard interconnect needs. It also has a place in datacentre interconnect, though much of the DC interconnect we deliver is Layer 2 over the carrier mesh rather than direct dark; dark from us fits best when you want your own optics on a path that doesn’t exist as a managed product. Managed wavelengths suit the cases where long-haul dark is impractical or uneconomic — inter-capital circuits, content distribution backbones, and large enterprise WANs where buying a whole pair between two capital cities is the wrong answer for a single circuit. How dark sits in our network We deliver dark fibre two ways. Across the broader multi-carrier mesh we operate as a carrier — with direct relationships to carriers including Telstra, Vocus and Optus across the underlying dark estates — we provision unlit pairs and managed wavelengths nationally. Where the route lands on Real World Networks own-built infrastructure — RWN is our sister Greenfields Carrier — that’s an RWN product on RWN-owned fibre. Either path, we hold the carrier relationships and do the cross-connect work, the patch-panel termination, the route-diversity decisions and the optical loss calculations. That’s carrier work, not reseller work. We terminate dark fibre into customer equipment at your premises, into our datacentres across Sydney, Melbourne, Brisbane, Adelaide, Canberra, Darwin and Perth (see Colocation), or at our Equinix presence for DC cross-connect. We scope before we quote Before we quote dark fibre, we’ll ask what you’re actually trying to do. If the answer is “high-bandwidth, dedicated, between two endpoints,” that’s often Business Ethernet. Dark fibre is the right answer when the requirement is more specific: you need the transport, you have the optics, and the use case is genuinely about owning the layer underneath. If dark is right, we quote it cleanly. If Business Ethernet is right, we quote that instead and tell you why. **Key features:** - Point-to-point dark (unlit) fibre pairs across our carrier mesh - Managed wavelengths on long-haul circuits — dedicated bandwidth and reach without buying the fibre - Carrier-grade transport scaling up to 100 Gbps — your light, your equipment, your network design - Metro and intercity reach across Australia, drawing on the same multi-carrier mesh that delivers [Business Ethernet](/services/data/business-ethernet/) - Common for DC interconnect, secure-by-design networks, carrier and content interconnect **Key benefits:** - The transport, not a managed service on top - Wavelengths where dark isn't the answer - Carrier-grade engineering - We tell you when you don't need it #### IP Transit URL: https://rwts.com.au/services/data/ip-transit/ Wholesale IP transit from AS45437 — for ISPs, large enterprises and content providers needing real IP delivery at scale. Up to 100 Gbps capacity, multi-carrier upstream, real interconnect. Upstream IP that scales to wholesale capacity and routes the way your network actually wants to consume it — delivered from a network we run ourselves, not a portal we resell. IP Transit is the wholesale IP product on top of AS45437, our own autonomous system. ISPs, large enterprises and content businesses buy it when commodity internet can’t deliver the capacity, the route diversity or the BGP control they need — and when they’d rather build on a real carrier relationship than chain through three wholesalers. We’re peered at IAA, the major Australian peering exchange, and at Megaport and Equinix, so traffic to other Australian networks takes the direct path rather than a transit hop through an international carrier. Underneath sits multi-carrier upstream and direct relationships with the Australian carrier estate, so when one path has a bad day, traffic shifts. Who this is for ISPs — partner ISPs who want to build on a real carrier-grade transit relationship rather than chain through three wholesalers Large enterprises — running their own AS, multi-homed for resilience, or delivering content from on-prem or co-located infrastructure CDN and content businesses — where bandwidth requirements warrant direct transit rather than commodity internet Hosting providers — needing transit for the IP services they sell How we run our network RWTS runs its own carrier-grade network as an Australian Carriage Service Provider, not a reseller portal. We hold direct relationships with carriers including Telstra, Superloop, Vocus and Transgrid, and we’re peered at IAA, Megaport and Equinix. Our datacentre footprint spans seven Australian cities — Sydney, Melbourne, Brisbane, Adelaide, Canberra, Darwin and Perth. The transit you buy rides on infrastructure we engineer and operate, not on a portal we resell. Peering and interconnect If you’re an ISP or content business looking for direct peering with us at IAA or Megaport, that’s a separate conversation to transit. We’re open to peering arrangements where they make sense for both networks — talk to us about route policy and we’ll work it out. **Key features:** - Wholesale IP transit from AS45437 — IP delivery from a network we operate, not resell - Carrier-grade capacity up to 100 Gbps where the underlying carriage supports it - Peered at IAA (Internet Association of Australia), Megaport and Equinix - Multi-carrier upstream — diversity built in, not single-supplier dependency - BGP delivery — full table, partial routes or default-only, depending on customer requirement **Key benefits:** - A real ASN, peered at the right places - Capacity to scale - BGP delivery, the way you want it - Multi-carrier upstream, not single-supplier dependency #### Peering (AS45437) URL: https://rwts.com.au/services/data/peering/ Real World Networks operates AS45437 with an open peering policy for domestic Australian networks. Peered at IAA, Megaport and Equinix. Free settlement-free peering for networks that meet our policy. Peer with AS45437 and your packets to our networks take the direct path — straight onto an operational Australian network, not via an international transit hop. AS45437 is the carrier layer behind HyperConnect retail, our wholesale ISP customers and our enterprise and government services, so a session with us reaches real traffic, real eyeballs and our seven-city datacentre footprint (Sydney, Melbourne, Brisbane, Adelaide, Canberra, Darwin and Perth). We run an open, settlement-free peering policy for domestic Australian networks. The bar is deliberately low — an active AS number, at least a /24 of routable space, and a 100 Mbps session. We don't enforce traffic ratios and we don't set a volume floor; we run approximately balanced ingress and egress and would rather peer widely. We don't charge for peering, either — the only costs are the port-access and cross-connect fees the IXP or datacentre charges, which sit between you and the facility, not us. We peer at IAA (Internet Association of Australia), Megaport and Equinix — between them, the reach that covers almost every network in the country, plus cloud-direct and DC cross-connect. The authoritative, always-current list of locations, port capacities and contacts lives in our PeeringDB record at as45437.peeringdb.com. How to request a session Email peering@rwts.com.au to reach the network team directly. Tell us your ASN (and AS-SET if you maintain one), your IPv4 and IPv6 prefixes, where you'd like to peer — IAA, Megaport, Equinix or all three — and whether you want dual-stack sessions or separate v4 and v6. That's enough to get a session scoped and turned up. You'll be talking to an engineer who runs the network, not a wholesaler ticket queue. Peering and IP Transit are complementary Peering is settlement-free: we exchange routes for the networks we each originate, and traffic between us takes the direct path, at no cost. IP Transit is the commercial product — wholesale IP from AS45437 that delivers your traffic to the rest of the internet, priced per Mbps. Most networks buy transit from one or two upstreams and peer widely with everyone else; that's how the modern internet is built, and how we run our own network. If you're sizing both, or want to fold peering into a broader Carrier Services conversation, ask for the peering team and we'll work it through. **Key features:** - AS45437 — operated by Real World Networks (the carrier layer behind RWTS and HyperConnect) - Open peering policy for domestic Australian networks - Peered at IAA (Internet Association of Australia), Megaport and Equinix - Free settlement-free peering — no port fees from us, though private peering may incur port access and cross-connect costs at the IXP or DC - Approximately balanced ingress / egress — we are not a traffic-ratio enforcer **Key benefits:** - At the exchanges that matter in Australia - We carry actual traffic #### Private Networks URL: https://rwts.com.au/services/data/private-networks/ Customer-private L2 and L3 networks across our carrier mesh — VRF, inter-site links, managed routing, managed endpoints and managed firewalls, with SD-WAN integration where it adds flexibility. Traffic between your sites that stays genuinely private — and one team accountable for the whole thing, end to end. For a multi-site business, the network between offices is rarely just a convenience. It carries the records that regulators care about, the systems the business runs on, the data that can’t leak. “Encrypted over the public internet” is a reasonable answer for some of that traffic; for a lot of it, it isn’t. Private Networks keeps your inter-site traffic separated at the carrier layer itself — your own routing domain, your own address space, your own policy, walled off from other customers and from the public internet. Because we run the carrier-grade network underneath, there’s no handover gap to manage and no third party to chase when something needs attention. One team designs the separation, runs the routing, manages the edge devices and answers the phone when the network needs a change. That accountability is the point: you get a single relationship for the whole network rather than a stack of vendor finger-pointing. The most common way we deliver that is Layer 3 customer-private routing across our carrier mesh — your own routing that keeps your estate to itself, linking your sites into one private network. Where Layer 2 customer separation is the cleaner answer, we deliver that instead. Where the customer wants SD-WAN flexibility on top of the private underlay, we deploy that together. The design follows the requirement, not a fixed product template. Common designs Multi-site enterprise with mixed access. Head office on Business Ethernet, branches on Business NBN, regional or temporary sites on 4G/5G — all bound into one customer-private network with consistent routing and policy. Different access at each site, one network design. Private routing plus SD-WAN. A customer-private VRF (Virtual Routing and Forwarding) as the underlay, SD-WAN on top for application-aware routing and integration of off-net services such as cloud SaaS, internet breakout and third-party platforms. Common where a customer wants both the carrier-grade private network and the operational flexibility of SD-WAN. Managed customer-edge. We deploy and operate the customer-edge devices — routers at each site, firewalls, switches — managed end to end from our network through to the customer LAN handover. DC-anchored private network. Workloads in our datacentres (see Colocation) or on cloud via Megaport and IAA, with the customer’s sites bound into the same private network. One routing domain across access, transport and DC. Where this sits in the stack Private Networks is the customer-private layer on top of the carrier infrastructure. Underneath it sits our Carrier Services mesh — Real World as the operating carrier, interconnecting directly with carriers including NBN Co, Telstra, Vocus and Optus — plus cloud and DC interconnect at Megaport, IAA and Equinix. The access layer at each site is whichever of Business Ethernet, Business NBN or 4G/5G suits. SD-WAN sits on top where the customer wants the overlay, and Cyber Security integrates where the design includes managed firewalls and security policy. Who Private Networks is for Multi-site businesses needing real customer separation rather than an internet VPN Regulated industries — finance, health, government-funded organisations — where traffic separation is a compliance requirement Enterprises with cloud presence binding sites, DC and cloud into one private routing domain Customers replacing legacy MPLS with modern equivalent functionality **Key features:** - VRF-separated Layer 3 customer networks across our carrier mesh - Layer 2 customer services where L2 is the right design choice - Inter-site links across metro and intercity reach - Integration with [Business NBN](/services/data/business-nbn/), [Business Ethernet](/services/data/business-ethernet/) and [4G/5G Data Solutions](/services/data/4g-5g-data-solutions/) for the access layer - Managed routing on the customer's behalf — BGP, static, dynamic, as the customer estate calls for **Key benefits:** - Customer-private, real network separation - Multi-site, multi-carrier, one design - Managed from the carrier layer down to the endpoint - SD-WAN where it adds flexibility #### IoT & M2M Connectivity URL: https://rwts.com.au/services/data/m2m-iot/ Managed mobile connectivity for devices and machines on the Telstra network — SIMs, automatic data tiering and alerting — delivered as part of a larger solution. A connected fleet you do not have to babysit — no surprise bills, no devices that go quiet without anyone noticing, and one team accountable when something needs attention. Connecting a single device is easy. The hard part is keeping a whole fleet connected, on the right plans, and visible — so a runaway device or a SIM that has stopped reporting gets caught early instead of surfacing as a shock on the monthly invoice. That ongoing management is the job we take on. Devices do not use data the way people do, so we do not bill them like people. SIMs tier automatically as consumption shifts, keeping each device on the plan that fits, and the platform watches for the unexpected and flags it rather than letting it hide in a bill. The connectivity itself runs on the Telstra mobile network for reach right across Australia, with our management, tiering and alerting sitting on top — you get the coverage, and a set of operational eyes on the fleet. IoT connectivity is rarely the whole job, which is why we deliver it as part of a broader solution rather than a SIM in isolation. It comes integrated with the platforms, dashboards and alerting that actually consume the data, so the SIM, the network and the system it feeds all sit with one team. When a device, a link or the platform behind it needs attention, there is no finger-pointing between a connectivity provider and a vendor — the accountability is in one place. **Key features:** - Managed mobile data connectivity for IoT and M2M devices on the Telstra network - Automatic data tiering so each device lands on the right plan as usage changes - Usage alerting and anomaly detection built in - Centralised management of whole fleets of SIMs - Delivered as part of a larger solution — integrated with the systems the devices feed **Key benefits:** - No surprise bills, no silent failures - Telstra coverage, managed by us - Built into the bigger picture - One team accountable across the stack ### Audio Visual URL: https://rwts.com.au/services/audio-visual/ Audio, lighting, video and venue AV — from boardroom to live event. Designed, installed and supported by the same team that runs our own production networks. Audio Visual #### Boardroom & Meeting Room AV URL: https://rwts.com.au/services/audio-visual/boardroom-meeting-room-av/ Boardrooms, meeting rooms and huddle spaces — designed, installed and integrated with Microsoft Teams and your network, then supported by the same team that runs the network underneath. Designed to start on time. Every time. Most corporate meetings start late because the room doesn’t cooperate — a cable someone unplugged, a microphone level nobody can find, a join button that asks for permissions the room doesn’t have. By the time it’s working, a few minutes have evaporated and a remote attendee has wandered off to make coffee. Properly designed AV is invisible. You walk in, the screens are awake, the panel shows the right meeting, you tap join, and you’re away. Everyone in the room is heard without leaning toward a microphone, the people dialling in can see and hear properly, and nobody dreads the boardroom any more. That’s the standard we build to. We install certified Microsoft Teams Rooms — properly tied into your Microsoft 365 tenancy, your room booking, and Teams Phone or CloudPBX where calling is part of the meeting — as well as Zoom Rooms where that’s your platform. We design boardrooms with dual displays, ceiling microphone arrays and cameras that follow whoever’s speaking; everyday meeting rooms with a single screen, a camera bar and a booking panel on the wall; huddle and training spaces; and town-hall rooms with large-format displays or LED walls. Q-SYS is our platform of choice for room audio and control, accredited and installed every week, alongside Yealink and Poly for conferencing and Logitech where it fits — and we’re an ETC Authorised Service Provider where the AV meets entertainment lighting control. In other words, this is gear we actually specify and install every week, not a brochure we hand off to someone else. The AV rides on a network we build and run There’s a gap that trips up most meeting rooms. Plenty of AV firms are excellent with the cameras, microphones and control panels but treat the network as someone else’s problem. Plenty of IT teams are excellent with the network but treat the AV as someone else’s problem. The room ends up stranded between the two. We do both. The AV runs on the network our engineers design and on the Microsoft 365 tenancy we look after day to day — cabling, switching, the room accounts, the Teams licensing, the support, all one engagement. There’s no handover gap, and that’s the whole point: we can give a meeting room the network priority that keeps video smooth, sign the room in to Microsoft 365 cleanly, route calls into the room, and make every room behave the same way across every office. Hybrid meetings are where it matters most The hardest meetings to run well are hybrid — half the people in the room, half dialling in. The quiet voice at the far end of the table still has to be heard. The people at home have to be shown at a size that keeps them in the conversation rather than relegated to a corner. We design for that on purpose, so remote attendees feel like part of the meeting instead of visitors to it. You usually don’t have to start over A lot of rooms worked well five years ago and don’t really work now. Often the screen and the cabling are still fine; it’s the video unit, the fixed camera and the microphones that have aged out. We replace what needs replacing and keep what’s still good, so the room comes back better than new for far less than a full rebuild. When the trouble is really the wireless or network underneath — which we often inherit from someone else’s work — the fix lives in the network design as much as the AV hardware. We see the whole picture because we run the whole picture. Same engineering, different stage Boardroom AV is one half of our AV practice. The other half is Production Network Infrastructure — the network, firewalls, wireless and temporary installs behind film, TV and live events. It’s the same engineering on a different stage. From boardrooms to blockbusters. **Key features:** - Microsoft Teams Rooms and Zoom Rooms — certified hardware, properly integrated - Display systems — single screen, dual screen, video walls - Microphone arrays, ceiling mics and beamforming options for hybrid meetings - PTZ cameras with auto-tracking for larger rooms - Q-SYS platform of choice — accredited, alongside Yealink and Poly, with Logitech where it fits **Key benefits:** - Meetings start on time - Boardroom-grade, not consumer-grade - Network and AV in one engagement - Hybrid work, properly handled #### Production Network Infrastructure URL: https://rwts.com.au/services/audio-visual/production-network-infrastructure/ Networks, firewalls, wireless and temporary site installs for film, TV and live event production. The same engineering that builds corporate networks — on a different stage. A production loses its network and the day stops: dailies don't upload, the edit can't hand off, the perimeter that's meant to keep unreleased footage from leaking isn't there. Productions are high-value targets for script and asset theft, and they run on tight, immovable schedules — so the network has to deploy fast, hold up under harsh conditions, stay secure against a real threat model, and decommission cleanly when the production wraps. That's the standard we build to. We can do this because we already do it. The engineering that runs a corporate network is the engineering that runs a production network — productions just need it faster, wider, tougher and more temporary. Our day-to-day corporate IT practice is the depth that makes the production work robust: the same Microsoft 365 admin discipline that keeps an enterprise tenancy clean is the discipline that runs a production tenancy for the length of a shoot, and the same standards, templates and gear let us mobilise in days rather than weeks instead of inventing a network from scratch each time. Underneath it all sits our own carrier-grade network — AS45437, with multi-carrier interconnects and peering — so the transport into a remote location isn't a rebadged wholesale link but infrastructure we run ourselves, carrier-grade and scaling to the speeds enterprise and wholesale productions need. Where editors, VFX and exec producers need to see footage from elsewhere, we give them a zero-trust remote-access path with MFA, device posture and segmentation suited to the threat model. And production-day footage that absolutely cannot be lost lands on backup destinations we hold on infrastructure we own in our own Australian datacentres, with long-term copies in cloud object storage for durability and retention. We've delivered network infrastructure for a major superhero film and a major Australian action film, alongside ongoing live event production work through our sister brands. The named productions sit under strict NDA — we don't trade on titles, but the capability is real and the case studies stand. We're comfortable working under NDA from first contact. Where we sit in the Real World family We're the network, firewalls, wireless and security layer. Our sister brands sit alongside us: Red Globe Productions handles live event audio, lighting, LED and staging, and Lux Imperium delivers venue-side entertainment technology, working with a large share of NSW's resident theatre venues and medium-sized venues. When a venue needs a permanent production-grade network, our work and Lux Imperium's intersect; when a film needs temporary infrastructure on location, that's us; when a live event needs audio, lighting and staging with a production network underneath, Red Globe and we work together. Who this is for Film and TV production companies running multi-week or multi-month shoots Streaming and content producers with episodic and feature production pipelines Live event producers needing temporary production networks at festivals, conferences and broadcasts Performance venues transitioning to production-grade entertainment technology infrastructure Corporate event runners producing enterprise-grade internal events — town halls, product launches, conferences — where the production network has to hold up like any other enterprise network **Key features:** - Temporary network builds for film and TV productions — typically multi-week, multi-site - Production-grade wireless across sets, stages, basecamps and unit bases - Firewall and security perimeter design for high-value, NDA-restricted content - Secure remote access for production teams — zero-trust with MFA, device posture and segmentation - Production-day backup and content protection — destinations for footage that cannot be lost **Key benefits:** - Same engineers, different stage - Production-aware, not just IT - From boardroom to blockbuster - Honest about scale and NDAs ### Cross-cutting services #### Network Design & Engineering URL: https://rwts.com.au/services/network-design/ Topology, failover, multi-site WAN and Wi-Fi design across IT, voice and connectivity — including Ekahau/Hamina wireless surveys, backed by our electrical and master security licences. The most expensive network mistakes get made on day one, in the design — long before anyone signs off on hardware. When a network is scoped properly first, an outage is an inconvenience rather than a crisis; a new site comes online without a war room; and the kit you buy is the kit you actually need, sized for where the business is heading rather than where it is today. That is the standard we design to — whether it’s a single office fit-out, a multi-building campus, a datacentre, or a wide-area network spanning sites and states. The part that keeps enterprise and managed service provider (MSP) buyers up at night is rarely the office Wi-Fi — it’s the hard stuff underneath. Tying multiple sites together so they behave like one network. Secure links between offices that hold up to scrutiny. Routing that fails over cleanly when a carrier or a path drops. That work is genuinely complex, and we take it off your plate: you tell us how the business needs to operate across its locations, and we own the design decisions that make it resilient and secure. Wireless is where most networks quietly fail, so we design it rather than guess at it. Our engineers are certified to model coverage, capacity and roaming before a single access point goes up, and to confirm it on site — so a warehouse, a school, an office floor or a venue gets a design built for the space and the way it’s actually used, not a scatter of access points and hope. Design isn’t only diagrams. Real World holds an electrical contractor licence (481068C) and a master security licence (000110601), and we’re a prequalified supplier on the NSW Government ICT Services Scheme (SCM0020) — so the cabling, the comms room and the security-system network are designed and delivered by the same qualified, experienced team, not handed to a separate contractor who has never seen the design. We specify what fits the brief, not what a vendor wants us to push. And we design IT, voice and connectivity as one network rather than three bolted together afterwards — because the problems almost always live in the seams. The team that architects your WAN is the same team that runs the voice platform and the carrier services underneath it. #### Hardware Sales & Procurement URL: https://rwts.com.au/services/hardware/ End-to-end hardware — supply, build, commissioning and rollout. Laptops and desktops through to servers and storage, with the distributor relationships and lifecycle to back it. End-to-end hardware — supplied, built, commissioned and rolled out. Buying hardware is the easy part. Getting the right kit, configured and on the right desks by the right date — and supported once it’s there — is the part that actually matters. That’s what we do. From a single laptop to a server room We supply the full range: laptops and desktops, servers and storage, networking and the bits in between. Recognised vendor partnerships with Dell and Ubiquiti — relationships we've earned, and they've recognised — and we source and support across the major brands: HPE, Lenovo, Cisco, Juniper and more. Through our distribution relationships and direct accounts across those brands, we buy at real distributor pricing rather than reseller RRP — and we move enough volume to get availability when it is tight. Commissioning is part of the job Hardware turns up ready to use, not in a box for someone else to figure out. Laptops are imaged and joined to your environment; servers are racked and configured. For rollouts — a new office, a refresh cycle, a wave of new starters — we quote it, order it, build it, deploy it and track it, so working kit lands on the right desks on schedule. The whole lifecycle, not just the sale What we supply, we track — from purchase through to secure end-of-life disposal and e-waste through our partner network, with charity rehoming where the device still has life in it. And because the team that supplies the hardware is the team that supports it, you don’t end up with mystery gear nobody will own when it breaks. For the managed-service side of procurement — licensing, renewals and the full asset lifecycle — see our Managed IT practice. #### Applied AI URL: https://rwts.com.au/services/applied-ai/ AI that earns its place. We rebuilt how we run our own business around it, kept what held up, and we'll do the same for yours — built for you, or your team trained to build it. Applied AI We use this ourselves, every day — and that's the only claim in this category worth anything. Everyone has an AI strategy off a deck. We took the tools, rebuilt how we run our own business around them, and kept what actually held up in production. So when we talk about what AI can do for you, we're not describing a demo — we're describing things we depend on. It's a tool, not magic, and a tool is only worth what it does for you. Two ways people get it wrong You're probably here for one of two reasons, and both are far more common than the glossy version anyone admits to. It isn't doing what you want. Confident answers that turn out wrong, output you can't trust, a tool that won't bend to how you actually work. It's quietly costing a fortune. Spend that crept past the business case, subscriptions nobody's tracking, pilots that never scaled. Both are fixable. That's usually where we start — with the remediation, not the upside. The ladder — and why people skip rungs Most people jump straight to the clever bit and wonder why it breaks. We don't. There's an order to getting this right: Get confident — your team safe and capable with the tools they already have. Apply it — point AI at one real problem that's costing time or money, and prove it works. Systematise it — wire it into how the work actually flows, so it's repeatable, not a party trick. Govern it — keep it accurate, accountable, affordable and in your control. You can come in at any rung. The point is not skipping the ones underneath it. Built for you, or your team trained to build it Every example we point to is something we built this way, for ourselves — using AI to build faster than we otherwise could. That gives us two honest shapes to offer: We build the thing that does the job. A parser, an agent, a codified workflow that takes one specific painful job and makes it disappear — not a demo that impresses in a meeting and breaks in week two. It holds up because we run things like it every day. Or we get your developers building it themselves. If you've got an in-house team, we'll teach them to build with AI properly — specification first, testable, maintainable — so what they ship survives contact with production. We've worked out what holds up and what just looks clever, and we'll save your team the time we spent learning the difference. A person stays in the loop AI supports the decision — it doesn't make it for you. Where it matters, a person stays accountable, you can see exactly what the system is doing, and you can turn any of it off. For organisations where that bar is higher — not-for-profits, councils, agencies, anyone who has to explain a decision later — your data stays on infrastructure we own, here in Australia, not inside someone else's black box. We do governance work for a living; we don't treat "be careful" as a hurdle to get past. Ready to talk? Want something built, or your team trained to build it? Call 1300 798 718 or tell us what's slowing you down — the admin nobody wants, the spend you can't see, the job that should run itself — and we'll work out what's safe and worth doing. A note on the imagery: some pictures on this page are AI-generated and curated by us — fitting, for a page about applied AI. ## Audiences RWTS serves five distinct audience segments. Each page is tuned to that audience's challenges and outcomes. ### Small Business URL: https://rwts.com.au/small-business/ Personal, practical IT support for Australian small businesses. Real people to call, and the technical depth to look after the laptops, email, backup, internet and phones. Small businesses don’t need less IT than enterprise — they need the same things, sized to fit. The email has to work, the backup has to actually run, the internet has to stay up during a Teams call with a client, and the phone system has to forward to a mobile when the receptionist is at lunch. What small businesses often don’t have is someone in-house to make all of that happen. That’s where we come in — the same engineering bench that looks after our enterprise customers, sized for a growing team, and a real person on the end of the phone who already knows how your business works. **Challenges we hear:** - Your laptop fleet has grown faster than your IT setup - Your email matters, and it's worth protecting - Backup that you have to think about isn't really backup - Your phone system is held together with hope - The internet keeps falling over at the worst moment ### Not-for-profit URL: https://rwts.com.au/nfp/ Mission-aligned IT for churches, schools, charities and community organisations. Secure email, reliable hosting, the right licensing and people who pick up the phone. Not-for-profit organisations punch above their weight — limited budgets, volunteer boards, and staff who joined for the cause rather than the salary, with members, students, families and communities all depending on the work getting done well. What you don’t need is technology that gets in the way. You need email that’s secure, a website that stays up, a learning platform that loads on a slow regional connection, laptops that last a little longer than they should, and licensing that’s right without anyone spending an afternoon decoding Microsoft’s volume-licence terms. Faith and education organisations are our deepest cluster — churches, denominational bodies, theological colleges, Christian camps, mission organisations, schools and special-needs providers — and the same foundation serves charities, community groups and government-funded service providers. We know the rhythm of your year and the constraints you work within, and we’re here when you need us. If keeping your Microsoft 365 accounts safe is the conversation you need to have right now, give us a ring — it’s work we do every week. **Challenges we hear:** - Microsoft 365 accounts are a target — and email is your front door - Charity and academic licensing is a maze - Your learning platform needs to stay up — and stay safe - The IT budget is real, and so is the accountability - You need genuine continuity between people ### Enterprise URL: https://rwts.com.au/enterprise/ Carrier-grade infrastructure, a seven-city datacentre footprint, and the engineering discipline larger organisations expect across construction, contract works, film and technology. Enterprise customers need a partner that can engineer, not just configure: backup that survives a real recovery, networks that hold up when one carrier has a bad day, cyber security that produces the evidence an auditor or a board asks for, cloud voice that fails over cleanly, and Microsoft 365 tuned for hundreds of identities rather than the out-of-the-box defaults. Real World does this work as our normal cadence across enterprise construction, contract works, film and entertainment, and technology. We run the platforms underneath it ourselves — our own datacentre footprint across seven Australian cities, our own backup-as-a-service, our own CloudPBX cloud telephony, and our own carrier-grade network (AS45437), alongside Real World Networks, our separate sister carrier with Statutory Infrastructure Provider designation. We’re not stretching to reach enterprise; we’re an enterprise-grade operator that also looks after small businesses and not-for-profits with the same disciplines, sized appropriately. When something goes wrong, one accountable team carries it — the people who run the platform are the people who fix it. **Challenges we hear:** - You need infrastructure with a real operator behind it - Compliance and governance are not optional - Multi-site, multi-carrier reality - Microsoft 365 at enterprise scale, done properly - Lifecycle management at fleet scale ### Government URL: https://rwts.com.au/government/ Approachable, compliance-aware IT support for the community and social-services side of government — councils, agencies and government-funded service providers. Government engagements ask more of an IT partner than commercial ones do — the procurement process is formal, the compliance posture has to be defensible, and the records have to be clean. Real World is a prequalified supplier on the NSW Government ICT Services Scheme (SCM0020) — the mandatory whole-of-government arrangement agencies use to procure ICT — and we work this way as standard. Our government-adjacent work sits deliberately on the community and social-services side — local councils (including the City of Sydney and Penrith City Council), state agencies delivering community-services functions, and the government-funded not-for-profits, faith-based service providers and education organisations that look and operate a lot like our deepest customer cluster. We’re honest about scope: we’re not a federal-heavy supplier with deep panels in Defence or Home Affairs, and we don’t pretend otherwise — but if you need engineering depth, sector empathy and disciplined delivery for a council, an agency or a government-funded service provider, that’s exactly the work we do. **Challenges we hear:** - Procurement is a process, not a phone call - Compliance posture has to be evidence-based - Many government-adjacent organisations are NFPs in disguise - Funding cycles shape the IT lifecycle - Continuity of service matters more than headline projects ### Production & Events URL: https://rwts.com.au/production-events/ The network, wireless, AV and temporary site builds behind live productions, theatre and film sets — engineered to be live before the crew arrives, and to stay up. On a production, the infrastructure only gets noticed when it fails — so our job is to make sure it never does. That unglamorous layer has to come together fast and hold under pressure: a date that can’t move on one side, a venue that was never built for it on the other. We’ve delivered against that brief before, which is why we don’t flinch at it now.What makes that work is the team behind it. The same engineers who run business networks for our enterprise customers also stand on a film set at 5am making sure the production wifi is up before the crew arrives — from boardrooms to blockbusters, same engineering, different stage. Our sister brand Lux Imperium runs the entertainment technology inside working venues, and Red Globe Productions delivers live event production end-to-end — audio, lighting, LED and staging — all sitting on the Real World carrier-grade network, datacentre and engineering backbone that makes it credible. **Challenges we hear:** - Production timelines don't tolerate delivery slip - Unusual venues need unusual engineering - Equipment specification has to be right first time - NDA and discretion are part of the job - You need a partner who knows entertainment, not just IT ## Brands RWTS operates a small set of focused sub-brands. Each has its own positioning while sharing engineering and support with the core business. ### Red Globe Productions URL: https://rwts.com.au/brands/red-globe-productions/ _Audio, lighting, LED and staging for live productions_ Your show comes off — every night. Red Globe is a live event production company. Theatrical shows, school musicals, corporate events, concerts and community productions: we bring the audio, lighting, LED and staging that turn an empty venue into a show, and the crew who make sure it runs. What we do The full live-production technical stack, designed around opening night: Audio — speaker systems, mixing consoles, radio mics, foldback, recording and broadcast tie-in Lighting — theatrical and event fixtures, dimming, intelligent lighting, control desks and rigging LED video — LED walls, scenic screens, playback and content delivery Staging — rostra, sets and structural elements We quote the package, supply the kit, send the crew, run the show and pack down at the end — from a one-night event through to a season-long musical, sized to match. Who we work with Theatrical producers, schools running major productions, community arts groups, and corporate event organisers. You don’t need to know lighting desks from line arrays — that’s our job. You tell us what the show needs to be, and we make it happen. Part of the Real World family Red Globe is a distinct business with its own crews, its own kit and its own rhythm — show schedules don’t look like office schedules. It’s a sister brand to Real World, professionally run, so you get one accountable supplier and a team that does this for a living. And when a job needs more than stage technology — the AV in the room, or the network behind it — the wider Real World group can turn up to the same site, under one plan. Why it matters Live production is unforgiving. The show starts when the show starts. Red Globe is built around that: gear that works, crews who’ve done it before, and a discipline that doesn’t let detail slip in the run-up to opening night. Visit Red Globe Productions See recent productions and capabilities at redglobe.au. To talk about a production, call 1300 798 718 or get in touch via our contact page. External site: https://redglobe.au ### HyperConnect URL: https://rwts.com.au/brands/hyperconnect/ _Real fibre. Real speed. Real business broadband._ Real World’s internet brand. It’s how a business or a household gets their connection from us directly — fast plans, fair pricing, no lock-in, and a support team that actually works for the company supplying the link. What HyperConnect sells Internet for business and home: Business NBN, Enterprise Ethernet and residential NBN. Where the fibre supports it, we offer business connections up to 10 gigabit for sites that need serious speed. Residential plans are unlimited and contract-free — no fine print, no exit fees, and no awkward conversation about what “unlimited” really means. Built for business, not adapted from home A business connection should do more than a home one, so every HyperConnect Business plan includes: A 12-hour repair target (eSLA) — faults get priority, not the back of the queue 24/7 monitoring — we often see a problem and start on it before you’ve noticed Faults raised with NBN Co for you — we chase it up, you don’t sit on hold A static IP included — the fixed address you need for remote access, VPNs and hosted systems That’s the difference between “Business” as a price tier and Business as a real product. Who HyperConnect serves Australian businesses that need an internet connection they can rely on, and households who want the same standard at home. We sell, bill and support it ourselves. For partners, our wholesale and referral channels run alongside retail — both are an active part of how we work. What makes it different Most retail internet providers are resellers: they rebadge a wholesale link from someone else and hope the support tickets stay manageable. We’re different because we run our own carrier-grade network. Real World is a Carriage Service Provider with its own ASN, its own interconnects into Telstra, Superloop, Vocus, Transgrid and others, and its own transit and peering — so when you get your NBN or fibre from HyperConnect, it comes from a real ISP running its own network, not a reseller of a reseller. That matters most when something breaks. With a typical reseller, your call passes through several layers before it reaches anyone who can actually touch the network. With HyperConnect, the people fixing it work for the same company that runs the connection — fewer handoffs, shorter outages, and one supplier who is genuinely accountable for the result. Visit HyperConnect See plans, coverage and order online at hyperconnect.au. For business enquiries or wholesale conversations, call Real World on 1300 798 718 or get in touch from our contact page. External site: https://hyperconnect.au ### Lux Imperium URL: https://rwts.com.au/brands/lux-imperium/ _Powering Venues with World-Class Entertainment Tech_ Lighting, control, audio-visual and clean power for venues that perform. When the house opens, the rig fires, the desk is talking to every fixture, the audio is clean and the power behind it all holds — that’s the job. We design, supply, install and service the technology that gets a theatre, performance space, school performing-arts centre, church AV setup or cultural venue ready for show time, and keep it running once you’re in season. What we do Entertainment technology, end to end: Theatrical lighting — fixtures, control desks, dimming, intelligent lighting and network-controlled rigs Audio-visual — systems for performance and presentation spaces Rigging and control infrastructure — the backbone that ties the rig together Clean power — UPS and power conditioning, so a show stays on its feet when the venue’s mains supply isn’t up to it Not a parts catalogue — we design the system, install it, and stay on to service it. Who we work with The arts, entertainment and cultural sector across New South Wales: theatre companies, school performance centres, community-arts venues and cultural institutions. A large share of NSW's resident theatre venues and medium-sized venues work with us — built on years of relationships, not one-off sales. The work ranges from a single replacement lighting bar through to a full turn-key venue upgrade — modernising a performing-arts centre for the next generation of students, for example. One job, properly licensed A performance venue mixes mains-voltage lighting, low-voltage control and structured network cabling, and we’re licensed for the lot — we work under Real World’s NSW electrical contractor licence (481068C) where the install needs it. We’re a distinct business with our own clients and our own crews, but we sit inside the Real World group, so when a venue needs both stage technology and the IT, network and security behind it, both teams turn up to the same site under one plan. You deal with one accountable supplier, professionally run — not a loose collection of subbies. Why it matters A venue isn’t a generic commercial fit-out. The rig, the control network, the audio and the power feeding all of it are one interconnected system with show-time consequences. We’re built around that reality — designed and operated by people who understand both the show and the wiring. Visit Lux Imperium See projects, capabilities and contact details at luximperium.au. To discuss a venue project, call 1300 798 718 or reach out via our contact page. External site: https://luximperium.au ### Real World Networks URL: https://rwts.com.au/brands/real-world-networks/ _Greenfields fibre, built and operated as a carrier in its own right_ Carrier-grade fibre into greenfield estates, plus a single carrier relationship that reaches the rest of Australia. Real World Networks builds and operates its own greenfield telecommunications infrastructure and sells carrier-services products on it, backed by Statutory Infrastructure Provider (SIP) designation under the Department of Communications framework. That SIP designation is the same regulatory category NBN Co operates under for greenfield estates, so where RWN reaches your site you can deal with a properly designated carrier rather than a reseller. What RWN sells Dark fibre on RWN-built infrastructure — point-to-point unlit fibre and managed wavelengths where RWN’s own footprint reaches, carrier-grade and scaling to the speeds enterprise and wholesale need. LBAS NBN-equivalent access — retail-grade access in RWN-served areas. LBAS (Local Bitstream Access Service) gives end-customers an NBN-equivalent experience, delivered on RWN’s own network. Greenfields fibre builds — fibre into new estates and developments under RWN’s SIP designation, typically as an alternative to NBN Co reaching the same footprint. SIP designation, not SIP trunking One point of precision for technical buyers: the SIP here is the regulatory designation for carriers building into greenfield developments — not voice SIP trunking, which is a different thing entirely and an RWTS product. “Greenfields Carrier” means RWN builds new telecommunications infrastructure into new estates and developments in its own right. One carrier face, wherever the route goes For most carrier-services engagements, choosing between RWN and its sister carrier RWTS is a relationship-shape decision — both deliver real carrier-grade services, not reseller portals. Come to RWN when its own infrastructure reaches your site, or when the regulatory framing of a Greenfields/SIP carrier matters to your procurement. Come to RWTS when you want the broader CSP: its own ASN (AS45437), the multi-carrier mesh, peering at IAA, Megaport and Equinix, and the full Internet & Connectivity product line. Either way, when a job runs past RWN’s own footprint, RWN draws on RWTS internally to fulfil it — so an RWN relationship can still cover the wider Australian carrier estate, with RWN as your single point of contact. You don’t have to track which brand owns which route; that’s ours to manage. Visit Real World Networks See the RWN service portfolio at realworldnetworks.com.au. For wholesale or enterprise carrier enquiries, call 1300 798 718 or contact us via the contact page. External site: https://realworldnetworks.com.au ## Projects / Case studies See https://rwts.com.au/projects/ for the full list. Most case studies are anonymised by default; named studies require explicit client consent. ### Managed multi-platform backup and endpoint protection for a professional services firm URL: https://rwts.com.au/projects/professional-services-veeam-proxmox/ Sector: Professional services Technologies: Veeam Backup & Replication, Veeam Cloud Connect, Proxmox PVE, Active Directory, Microsoft Exchange, Microsoft Defender, Datto RMM ### Putting a drifting Ubiquiti wireless network back under managed cloud control for a retail business URL: https://rwts.com.au/projects/specialty-retail-ubiquiti-wifi/ Sector: Retail Technologies: Ubiquiti, UniFi, UniFi Cloud, Wi-Fi 6 ### Consolidating a network of chapter websites onto one secure, managed WordPress multisite URL: https://rwts.com.au/projects/ministry-wordpress-multisite-migration/ Sector: Not-for-profit / Church Technologies: WordPress, WordPress Multisite, Wordfence, WP Defender, cPanel, AutoSSL, LiteSpeed Cache, Cloudflare, ModSecurity, OWASP Core Rule Set ### A carrier-grade ISP layer beneath a wholesale NBN channel partner URL: https://rwts.com.au/projects/wholesale-nbn-channel/ Sector: Telco / ISP Technologies: NBN, NBN Home Fast, RWTS (AS45437), HyperConnect, CTAG provisioning ### A hosted phone system that gets every patient call to the right person, for a medical practice URL: https://rwts.com.au/projects/medical-practice-cloudpbx/ Sector: Healthcare Technologies: CloudPBX, Symbio, Pivotel, Over the Wire, Vocus ### The invoice admin we took off our own team URL: https://rwts.com.au/projects/back-office-invoice-reconciliation/ Sector: Professional services Technologies: Xero, AI document parsing, Automated reconciliation, Duplicate detection ### Every call transcribed, summarised and measured — for a national insurance group URL: https://rwts.com.au/projects/insurance-call-transcription-summarisation/ Sector: Finance / Insurance Technologies: Call transcription, Automated summarisation, Quality and compliance reporting --- Generated live from https://rwts.com.au/. For machine-readable URL inventory see https://rwts.com.au/sitemap.xml. For a curated short index see https://rwts.com.au/llms.txt.