Trial SIP Trunk Application Form

About you
Your Name*
Your Company*
Your contact number*
Enter your number in international format (e.g. +61290370500)
Your email address*
Enter Email Confirm Email
Have you completed a Master Service Agreement with Real World?*
- Yes
- No
- Not sure
Stop!

Before you can obtain a Test SIP account, you need to complete a new customer application form and a Master Services Agreement with Real World.

You can access the new customer application form at https://rwte.ch/new-customer-form. We'll contact you once your account has been activated. If you aren't sure, you can contact us and we'll happily help you out!
What's your account number?*
Account numbers are 10 digit numbers starting with a 2.
Your reference number
You can optionally provide a reference number you will use to identify this request.
SIP Trunk Details
What type of phone system will you be trialing with?*
What geographic region do you require your test number in?*
What is the IP address of the site you will be testing with?*
If you are testing from more than one location, please provide multiple addresses. If you don't know the ip address (or IP range) please let us know, however we may not be able to support you during your trial.
What format do you wish your CLI and dialling presentation to be?*
E.164 format is a standard international format. Calls must be presented with the country code followed by the local dialling code. 0N format is the standard Australian Dialling format.
- E.164
- 0N (Australian)
Do you require international calling for your test?*
If you require international calling, we may require a security bond.
- Yes
- No
Are there particular features or functionality you are seeking to test?*
Provide as much detail about your test scenario as possible. This will ensure that we can provide you with the best support to ensure you have a successful trial experience.
Describe the network toplogy of your test scenario*
Include router make and model, switches, NAT configuration, ALG configuration, IP addressing. The more accurate your description, the better we will be able to support your scenario. In some cases we may also be able to provide advice on how to achieve optimal configuration for your scenario.
How long do you require the test account?*
- 7 days
- 14 days
- 30 days
Are you testing on a pilot system or a customer site?*
Test SIP trunks are usually only available for testing on pilot systems and will usually be deactivated once the test period has ended. In some cases we may support testing on a production site, with a view that the SIP trunk may continue beyond the initial test period. If you are using a pilot system test trunk, you can not use this on a production site without reconfiguring the trunk to a permanent setup.
- Pilot system
- Pilot system and then production site
- Production site
Are you able to reconfigure the SIP trunk to production credentials if your test is succesful?*
- Yes
- No
What date do you anticipate starting your test?*
DD slash MM slash YYYY
Are you testing this for yourself or an end customer?*
It's important that the end entity who will be assigned the test account is correctly identified. Trial and production SIP trunk usernames also reference the name of the customer in the SIP username field. Once allocated, these details can not be changed.
- Ourselves
- An end customer
What is the name of the end customer?*
What is the end customer's street address?*
We will use this information to update the IPND database with any temporary number details assigned.
Consent*
By accepting this test agreement, you agree to abide by the terms of service, as set out at http://www.rwts.com.au/legal/ and agree to pay all call charges related to calls made or received on our test service. You acknowledge that the test accounts are provided for the period identified and may be terminated at the completion of the test period.

By acknowledging, you agree to acquire each service listed above from RWTS and to be bound by the terms of the associated Service Description (as it is modified from time to time), the Service Summary, if any, for each such service, and the terms of the Master Services Agreement.

In accepting the voice service you waive, in whole, the protection and rights of Customer under Part 5 of the Telecommunications (Consumer Protection and Service Standards) Act 1999 (Cth) in relation to the Specified Services supplied, or offered to be supplied, by RWTS. You acknowledge that you are receiving a discount on the provision of the service by waiving your statutory rights to the Consumer Service Guarantee. In the event you do not wish to receive this discount by waiving your rights, we will charge an additional $30.00 per month per connected SIP channel or telephone line to your account.

You acknowledge that any calls made during the test period will be charged at standard RWTS call rates, available at https://cloudpbx.rwts.com.au/pricing/#callrates, unless a specific agreement for call charges has been agreed and executed by you. You consent to Real World debiting your credit card or bank account for these charges.

Real World may, at its sole discretion, provide technical support during the test period to assist your trial. In some cases we may need to charge for the support we provide you. If we do, we will advise you prior to incurring any charges. The charging rate for IP Voice Technical Support is $220 per hour, with a minimum of 1 hour charge. We may require you to pre-pay for this support, at our sole discretion.

At the conclusion of your trial period, your account will be closed or migrated to a full billing account. In some cases you may need a new SIP trunk to be migrated to a full billing account. Full activation will require the acceptance of the relevant service descriptions and orders for service as may be required.
I agree to the terms and conditions

Trial SIP Trunk Application Form

Test SIP Account

About you

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SIP Trunk Details