Personal Service,
Technical Excellence.
Managed IT, voice, data and AV — on networks, a carrier and a voice platform we run ourselves. Australian owned, 25 years, genuine relationships.
Accredited and certified
Trusted by organisations across Australia
How we help
Managed IT
Complete IT management so you can focus on your business.
See servicesVoice Solutions
Hosted PBX, SIP, Microsoft Teams voice and inbound numbers — built on our own platform with multiple carriers behind it.
See servicesData Solutions
Business internet and connectivity built to hold up — NBN, Enterprise Ethernet, Metro Ethernet, Dark Fibre and IP Transit, with private networks, SD-WAN and colocation alongside.
See servicesAudio Visual
Audio, lighting, video and venue AV — from boardroom to live event. Designed, installed and supported by the same team that runs our own production networks.
See servicesThe difference
We use what we sell — and we sell what we use
We pick the right tool for the job. Sometimes that means our own stack: Cloud Connect backup, CloudPBX, our own carrier-grade network (RWTS — AS45437), HyperConnect for retail internet, and our separate sister carrier Real World Networks (a Greenfields Carrier) where that fits. Sometimes it means Microsoft, Veeam, Dell, Ubiquiti, Tailscale, ThreatLocker.
Whichever it is, we’re running it ourselves. The person fixing yours is the same person fixing ours. We take the complex off your plate — you don’t have to understand any of it to get a result.
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Your data is safe and recoverable
If anything goes wrong, your data comes back — because we hold it on infrastructure we own, across seven Australian cities (Sydney, Melbourne, Brisbane, Adelaide, Canberra, Darwin and Perth), with long-term copies kept in cloud object storage for durability. One team is accountable for the whole chain.
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We run our own network — one team is accountable
When something needs fixing, you deal with the people who run the network, not a wholesale middle layer. We run our own carrier-grade network as a Carriage Service Provider — AS45437, interconnecting directly with carriers including Telstra, Superloop, Vocus and Transgrid, and peering at IAA, Megaport and Equinix. HyperConnect is our retail internet brand running on that network, and Real World Networks is our separate sister carrier — a Greenfields Carrier with Statutory Infrastructure Provider designation, building its own fibre alongside.
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Your calls keep working — and it’s our platform, not someone else’s portal
Your phones are never tied to a single carrier — multiple carriers, including Symbio, Pivotel, Over the Wire and Vocus, sit behind our platform. CloudPBX is secure, highly available and business-ready.
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We catch problems before you notice them
Most issues get caught and fixed before you ever see them — the alert that fires, the certificate that’s about to lapse, the backup that needs checking. We run the monitoring ourselves, on tools including Datto RMM, Microsoft Defender and Wordfence, so it’s our team watching, not a dashboard we resold.
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Right tool for the job
You get the right answer for your situation, not whatever we happen to sell. Where our own platform fits, we use it; where another vendor is the better fit — including Microsoft 365, Azure, Dell, Aruba, Veeam, ThreatLocker and Tailscale — we deploy and support that. No favourites; just what works.
Who we help
The sectors we know best — find the one that fits.
Small Business
Personal, practical IT support for Australian small businesses. Real people to call, and the technical depth to look after the laptops, email, backup, internet and phones.
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Not-for-profit
Mission-aligned IT for churches, schools, charities and community organisations. Secure email, reliable hosting, the right licensing and people who pick up the phone.
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Enterprise
Carrier-grade infrastructure, a seven-city datacentre footprint, and the engineering discipline larger organisations expect across construction, contract works, film and technology.
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Government
Approachable, compliance-aware IT support for the community and social-services side of government — councils, agencies and government-funded service providers.
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Production & Events
The network, wireless, AV and temporary site builds behind live productions, theatre and film sets — engineered to be live before the crew arrives, and to stay up.
Learn moreWhat our clients say
Rated 5.0 by the businesses we look after
20 five-star reviews on Google, from the businesses and not-for-profits who ring us when something breaks — and reach a real person in Macquarie Park.
“Excellent customer service and knowledgeable computer/laptop problem solving and IT solutions.”
“In a time of uncertainty and with only hours to prepare for lockdown, getting our office calls to divert to a mobile was my most feared job. My call was answered in a minute. Daniel answered and was extremely personable. He explained exactly what they could do and what would happen. He made that the easiest job of my afternoon. I sent the email and within an hour, it was all set up and ready. Can't recommend these guys enough . Top Service and Top Staff.”
“Andrew and the RWTS team do a great job. Responsive and happy to work with clients to find solutions that work for all parties. Keep up the great work!”
“Andrew is always 'can-do' as indicated in previous reports - always resolves the problem and always with courtesy and professionalism. (Thanks Andrew.)”
“The support was efficient, quick, thorough and calm. I am very happy - very thankful - for the team at Real World.”
“Always very quick to respond and solve the issue. Great job always thank you!!!”
See what we do
Recent projects
From boardrooms to blockbusters — real engineering, real outcomes.
A hosted phone system that gets every patient call to the right person, for a medical practice
Making sure every patient call reaches the right person, fast — for a practice that lives on the phone.
Read the story
A carrier-grade ISP layer beneath a wholesale NBN channel partner
A real carrier-grade ISP layer under a partner's NBN channel — the difference between selling internet and being an ISP, with one team owning provisioning, faults and lifecycle changes end …
Read the story
Consolidating a network of chapter websites onto one secure, managed WordPress multisite
Bringing a network of chapter websites under one secure, managed WordPress multisite — with the ongoing security work that has to come with it, so the team can focus on …
Read the storyFrom the blog
Insights from the team
Field notes, research and write-ups from the engineers, the support desk, and the research team.
What's Changing on 1 July: Vendor Price Rises Explained
30 Jun 2026
Vendor price rises are hitting from 1 July 2026 — Microsoft 365, NBN, cloud storage and more. Here's a plain-English breakdown of what's changing, why, …
Read more
Why We're Treating Every International Sign-In as a Risk
26 Jun 2026
Account takeover attempts are rising, and we're responding by treating international, VPN-masked, and unusual sign-ins as risks to verify rather than logins to trust.
Read more
Whose iPhone Is It, Really? Managed vs Personal Apple Accounts for Growing Businesses
22 Jun 2026
Mixing personal and managed Apple Accounts on business devices creates real headaches when staff leave. Understanding how they work together gives you proper control over …
Read moreWe actually do it
Software we've built
Real products we wrote, deploy and run — from messaging and identity to apps on the App Store.
Our family of brands
Four brands, four jobs, one operational backbone.
Red Globe Productions
Audio, lighting, LED and staging for live productions
ExploreHyperConnect
Real fibre. Real speed. Real business broadband.
ExploreLux Imperium
Powering Venues with World-Class Entertainment Tech
ExploreReal World Networks
Greenfields fibre, built and operated as a carrier in its own right
ExploreNSW Government approved supplier
Electrical Contractor Licence 481068C
NSW
Master Security Licence 000110601
NSW Police SLED
Real Solutions. Real People.
Call us, email us, or fill in the form. There's a real person on the other end — based in Macquarie Park, NSW, picking up an Australian phone number.
1300 798 718