Approved supplier. Real engineers. Government IT done the right way.
Real World is a prequalified supplier on the NSW Government ICT Services Scheme (SCM0020). Our government work tends to sit on the community and social-services side — councils, agencies and the not-for-profits funded to deliver public services. We bring the same engineering discipline we use for enterprise, with the compliance posture government engagement requires.
Government engagements ask more of an IT partner than commercial ones do — the procurement process is formal, the compliance posture has to be defensible, and the records have to be clean. Real World is a prequalified supplier on the NSW Government ICT Services Scheme (SCM0020) — the mandatory whole-of-government arrangement agencies use to procure ICT — and we work this way as standard. Our government-adjacent work sits deliberately on the community and social-services side — local councils (including the City of Sydney and Penrith City Council), state agencies delivering community-services functions, and the government-funded not-for-profits, faith-based service providers and education organisations that look and operate a lot like our deepest customer cluster. We’re honest about scope: we’re not a federal-heavy supplier with deep panels in Defence or Home Affairs, and we don’t pretend otherwise — but if you need engineering depth, sector empathy and disciplined delivery for a council, an agency or a government-funded service provider, that’s exactly the work we do.
Challenges we hear
Procurement is a process, not a phone call
Government engagements need approved-supplier status, written quotes, defined scopes, change control and clean records. We work this way as standard, and we're already prequalified on the NSW ICT Services Scheme (SCM0020) — so your team can engage without onboarding a new vendor from scratch.
Compliance posture has to be evidence-based
Essential 8 alignment. Cyber-incident reporting obligations. Privacy Act compliance. Information classification. The work isn't just doing the right thing — it's being able to demonstrate it to an auditor, a board, or a parliamentary committee.
Many government-adjacent organisations are NFPs in disguise
Community services, disability support, social-services delivery, faith-based aged care — funded through government programmes, accountable to government, but running like a not-for-profit. We understand both lenses, and we work fluently across the boundary.
Funding cycles shape the IT lifecycle
A new grant means a new programme, new staff, new devices. The end of a funding cycle means honest decisions about what stays and what shuts down. We help you plan the IT spend to match the funding cycle, not work against it.
Continuity of service matters more than headline projects
Citizens depend on the service, and vulnerable clients can't tolerate an outage. The quiet, continuous work of keeping systems running well is the actual job — the maintenance, the renewals, the patches, the backups. We do this as our normal cadence.
Services for government
The services we lead with for government customers — sized to the work, priced for the relationship.
Why choose Real World
NSW Government ICT Services Scheme (SCM0020)
Real World is a prequalified supplier on the NSW Government ICT Services Scheme (SCM0020), which simplifies engagement for NSW state agencies and councils. We work within standard government procurement processes — formal scopes, written quotes, defined deliverables and clean records.
Engineering depth from the carrier and platform layer
Our own datacentre footprint across Australia. Our own carrier-grade network. Our own backup-as-a-service. Our own cloud telephony. When something fails, the engineer fixing it works for us — not a reseller support queue.
Compliance-aware ways of working
Documented change control. Evidence trails. Essential 8 alignment. Productised external penetration testing. The disciplines that satisfy a government audit, demonstrated routinely on enterprise customers. We also hold the trades credentials public-sector buyers expect — a Master Security Licence (000110601) and an Electrical Contractor Licence (481068C) — so security-system and cabling work is delivered under licence by the same accountable team.
Sector empathy for community and social services
A large share of our customer base sits in the community-services and faith-and-education world — organisations that look a lot like government-funded service providers. We're fluent in this culture: governance, accountability, careful spend, mission focus.
Australian, with national reach
Based in Macquarie Park, NSW, we support customers across Australia, from regional NSW to the Northern Territory. We're not a global multinational with a Sydney office — we're an Australian-owned operator with a national footprint.
Let’s start a conversation
Call 1300 798 718 — you’ll reach a real person. Or leave your details and we’ll be in touch within one business day.
Ready to talk?
Call us or send a message. We'll listen first, then talk about whether we're a fit.
1300 798 718