Legal Documents
Our policies and terms of service. We're committed to transparency and protecting your rights.
Privacy & your data
Terms & acceptable use
General Terms and Conditions
Terms governing our services and your use of them.
Version 2.0 · Effective 17 Jun 2026
Acceptable Use Policy
Guidelines for acceptable use of our services.
Version 2.0 · Effective 17 Jun 2026
Service Description
Technical description of our network and VoIP services.
Version 2.0 · Effective 17 Jun 2026
CloudPBX — Whitelabel IP Phone Terms of Use
Terms of use for the CloudPBX Whitelabel IP Phone service.
Version 1.0 · Effective 10 Jun 2026
Online safety
Online Safety & Content Policy
How we meet our obligations under the Online Safety Act 2021 and the registered online safety codes, and how to report harmful or unlawful content to us.
Version 1.0 · Effective 17 Jun 2026
ISP Online Safety Information
Content filtering, protecting children online, and how to complain about unlawful online content.
Version 1.0 · Effective 17 Jun 2026
SMS Sender ID Register
SMS Sender ID Register
How Real World registers and verifies alphanumeric SMS sender IDs under the SMS Sender ID Register, and what it means for our customers.
Version 1.0 · Effective 1 Jul 2026
SMS Sender ID Register — Compliance & Complaints Policy
How Real World complies with the SMS Sender ID Register Industry Standard 2025 (sections 19 and 20), and how we handle complaints.
Version 1.0 · Effective 1 Jul 2026
Billing & financial hardship
Our commitments
Corporate Social Responsibility Policy
Our commitment to social and environmental responsibility.
Version 1.0 · Effective 25 Apr 2025
Supplier Code of Conduct
Expectations for our suppliers and partners.
Version 1.0 · Effective 25 Apr 2025
Modern Slavery Policy
Our voluntary commitment to preventing modern slavery and human trafficking in our operations and supply chains.
Version 1.0 · Effective 10 Jun 2026
Child safety
Real World Technology Solutions is committed to keeping children safe. The policies below set out our Child Safe Policy, how we behave around children, how we supervise them, how anyone can raise a concern, and how we handle scenes or material with adult themes.
Raise a concern
If you are worried about the safety of a child, you can talk to us. You can call us on 1300 798 718 or email [email protected]. Our Child Safety Officers are Andrew and Elizabeth Yager.
If a child is in immediate danger, call 000 straight away.
Children and parents or carers can use our Child Complaint Form. You do not have to give your name to make a complaint, but it is easier for us to help if we can contact you.
Child Safe Policy and Commitment to Child Safety
Our Child Safe Policy: our commitment to keeping children safe, the legislative context, definitions of abuse and harm, roles and responsibilities, and how we put child safety into practice.
Version 1.0 · Effective 4 Dec 2023
Child Safe Reporting Procedure
How anyone can raise a child safety concern, how we respond to disclosures and wellbeing concerns, and how we report to the right authorities.
Version 1.0 · Effective 4 Dec 2023
Code of Conduct — Employees
The standards of behaviour we expect of everyone who works with or around children, and what is never acceptable.
Version 1.0 · Effective 4 Dec 2023
Code of Conduct — Supervision of Children
The standards of behaviour we expect of designated supervisors and chaperones who directly care for children.
Version 1.0 · Effective 4 Dec 2023
Child Complaint Form
A child-friendly way to tell us about a concern. You do not have to give your name to make a complaint.
Version 1.0 · Effective 4 Dec 2023
Policy on Exposure to Adult Themes
How we protect children from exposure to material or behaviour that is inappropriate for their age.
Version 1.0 · Effective 4 Dec 2023
Other policies
Spend Management Tools
Tools available to help manage your spending on our services.
Version 1.0 · Effective 20 Mar 2016
Appointing an Authorised Representative
How to appoint an authorised representative to act on your account for updates, complaints or service orders.
Version 1.0 · Effective 10 Jun 2026
Have Questions?
If you have any questions about our policies or need clarification on any terms, please don't hesitate to contact us.
Contact Us