Service Centre

Remote Support

Download our remote support tool so a Real World technician can securely connect to your computer and help.

When one of our technicians asks you to, download and run our remote support tool. It lets us connect to your computer to help — only while you're running it.

Download for Windows Download for macOS

On a different computer? Windows macOS

Need a one-off session with nothing installed? Use Real World QuickSupport.

macOS: allowing the tool to run

Open System Settings → Privacy & Security.
Scroll down to the Security section.
If macOS blocked the tool, click Open Anyway, then confirm.