1300 798 718
Real World team member on the phone with a customer
Get in touch

Talk to a real person

There's a real person on the other end — based in Macquarie Park, NSW, picking up an Australian phone number.

Call 1300 798 718

How to reach us

Call us, email us, or send a message using the form. Whichever path you pick, you’ll reach a real person in our Macquarie Park office — not a call centre, not an outsourced helpdesk.

  • Phone

    1300 798 718 or (02) 9037 0500

    Monday to Friday, 8am – 6pm AEST

  • After-hours emergencies

    02 8579 0093 or 1300 798 718

    Emergency pager, or call the main line. Support is available 24×7 for customers whose managed support agreement covers after-hours work, or whose services carry a 24×7 SLA.

  • Email

    [email protected]

    For general enquiries and new business.

  • Office

    Unit 12/2 Eden Park Drive, Macquarie Park, NSW 2113

    Open 8:30am – 5:30pm for deliveries.

Existing customer?

For technical support, log a ticket through our support portal at helpdesk.realworld.net.au or use the helpdesk channels supplied with your service. Account managers are reachable on the main number above.

Send us a message

We’ll reply by phone or email within one business day.

Need help with an existing service?

The fastest way is to call 1300 798 718. Emailing [email protected] opens a ticket straight away. If you send this form instead, include your company or site name so we can find you quickly.

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