IT that just works — so you can get on with running your business.
We look after the laptops, the email, the backup, the internet and the phones for small businesses across Sydney and around Australia — and there's always a real person to call who knows your setup and can fix it properly.
Small businesses don’t need less IT than enterprise — they need the same things, sized to fit. The email has to work, the backup has to actually run, the internet has to stay up during a Teams call with a client, and the phone system has to forward to a mobile when the receptionist is at lunch. What small businesses often don’t have is someone in-house to make all of that happen. That’s where we come in — the same engineering bench that looks after our enterprise customers, sized for a growing team, and a real person on the end of the phone who already knows how your business works.
Challenges we hear
Your laptop fleet has grown faster than your IT setup
New starters need a device that works on day one, and old laptops need to be retired properly. You shouldn't have to be the person sorting out Windows licensing, device management, or whether the security software actually switched on. We handle the whole fleet so it just works.
Your email matters, and it's worth protecting
Email is how your business runs, so it's worth making sure it's well defended. We set up Microsoft 365 the way it should be — multi-factor authentication on every account, sensible access rules, and someone keeping an eye out for suspicious sign-ins so a dodgy login never becomes a real problem.
Backup that you have to think about isn't really backup
If recovering a file means ringing someone on their mobile, you'll find out too late that the backup hasn't run in weeks. Backup should be quiet, monitored, and recoverable in minutes — running in the background so you never have to wonder whether it worked.
Your phone system is held together with hope
Calls drop. Voicemail goes to the wrong person. Nobody can transfer to a mobile. Modern cloud telephony sorts all of this out — as long as someone configures it for the way your business actually answers the phone. That's the part we do.
The internet keeps falling over at the worst moment
Shared retail or apartment-block NBN is fine until it isn't. A proper business connection on a real fibre service keeps your Teams calls up and stops the EFTPOS terminal dropping out on a busy Friday afternoon.
Services for small business
The services we lead with for small business customers — sized to the work, priced for the relationship.
Why choose Real World
Personal service from real people
When you call, you get a human who knows your business — not a triage script. Behind that person sits a team that runs its own datacentres, its own carrier-grade network and its own backup platform, so the answer rarely has to come from somewhere else.
We run what we sell
Your backup lives in our own Australian datacentre, on infrastructure we own. Your phone system runs on CloudPBX, our secure, business-ready cloud platform. Your internet, where it's HyperConnect, rides our own carrier-grade network. When something goes wrong, the person fixing it works for us.
Predictable monthly costs
A managed support agreement covers the day-to-day, so you're not bracing for an invoice every time something needs attention. Project work is quoted separately and transparently, with no surprises.
Lifecycle, not transactions
We don't just sell you a laptop — we deploy it, monitor it, repair it when it breaks, and retire it cleanly when it's done. Domains, licences, certificates: same thinking. The boring renewals get done because we keep the calendar, not you.
Room to grow
The same team that looks after a five-person professional services firm also runs networks for major construction projects and film productions. As you grow, we grow with you — you won't outgrow us.
Projects we've delivered for small business customers
Let’s start a conversation
Call 1300 798 718 — you’ll reach a real person. Or leave your details and we’ll be in touch within one business day.
Ready to simplify your technology?
Let's have a conversation about how we can help your business thrive.
1300 798 718