The problem
A wholesale NBN channel partner sells connectivity to residential and small-business customers, but as a channel-facing business they need a carrier-grade ISP layer underneath them to actually deliver what they sell. That layer has to handle the volume of residential orders, the slightly different shape of SMB orders — often multi-site, often with rollouts across multiple premises — and the back-of-house work of provisioning, monitoring, fault management and lifecycle changes that comes with every active service.
What they needed was not “an NBN reseller account.” They needed a carrier partner that runs as a real ISP, can provision down to the level of CTAGs and link profiles, and treats every order — residential or SMB — as a managed change rather than a portal transaction.
Our approach
RWTS is the Carriage Service Provider (CSP) behind the channel — so the partner sells against a real ISP, not a reseller portal, and one team owns delivery end to end. We run our own carrier-grade network (AS45437), hold direct interconnect with Telstra, Superloop, Vocus, Transgrid and others, and that multi-carrier reach is what delivers Business NBN, Business Ethernet, IP Transit and the wider Internet & Connectivity product set. HyperConnect is our retail brand on the same network.
Being a CSP rather than a reseller is the difference between selling internet and being an ISP. We can configure a service at a level a wholesaler can’t — adjusting the VLAN tagging (CTAGs) that carries it, reshaping a link’s speed profile to match a customer’s actual workload rather than the headline speed, and running real fibre diagnostics ourselves rather than ticketing a wholesaler and waiting. For the partner, that means faults get owned and resolved here, and the awkward orders that don’t fit a standard portal still get delivered. Where an engagement calls for the Real World Networks brand, RWN — our Greenfields Carrier sister brand — can be the customer face, with delivery handled by RWTS where the service isn’t on RWN’s own infrastructure.
Through this channel we provision residential NBN services and the SMB orders that flow alongside them — including multi-site rollouts, services into commercial tenancies, and franchise sites. Each service is provisioned end to end: order placed, NBN appointment scheduled, service activated against the customer’s location, link tested, and the circuit handed over with the configuration documented. When customers churn away, the cancellations are handled the same way — each one processed as a managed change, not a forgotten port that drags on with double billing.
The outcome
The channel partner has a wholesale NBN channel they can sell against confidently, because the network underneath them runs as an actual ISP. New residential services activate cleanly. SMB rollouts get the bandwidth they need at the speed they need it. Cancellations close out properly. The unglamorous work of carrier change management gets done in the background, and the partner gets to focus on selling.