What our customers are saying

AAA Products and Service

AAA Products and Service – Mervyn J

Fantastic assistance

Fantastic assistance – Rod Y

Prompt and Efficient

You guys are prompt and efficient.. keep it up! – Marilou C

Excellent Service

Excellent Service – Chris

Competent, Friendly, Helpful

Thank you to Jake, who was competent, friendly, helpful and ensured that everything was running before he left. I am very satisfied with his work. – Christine

Communicated Well

Brayden communicated well and advised of his lunch break so we could reconnect. Solution provided – all sorted! Thank you! – Julie M

Always EXCELLENT

Brayden is always EXCELLENT – Martin B

Prompt Assistance as always

Prompt assistance as always. Thank you Oscar ! – Aaron G

Relaxed and Always Professional Approach

Very grateful to Seb for resolving an urgent, persistent issue. Valued his relaxed and always professional approach. – Elizabeth W

Great customer service and support.

Great customer service and support. – Broc W

Great Quick Service

Great quick support and delivery of a charging cable, especially given it was a public holiday. – Niranya L

AAA Service and Products.

AAA Service and Products. – Mervyn J

Very Quick Service

Very quick service. Thank you. Problem solved – Russell Z

Succinct and Patient

Guy walked me through each step of the process very succinctly and patiently. Very happy with his work. – Mike S

Thanks

Thanks Rochelle – Shani S

Great, thank you.

Great, thank you. – Cindy M

Professional while instilling trust and confidence

Guy once again provided the solution. Always professional. Always instils trust and confidence. – Elizabeth W

Thanks so much!

Thanks so much Seb! – Bec K

All issues were resolved

All issues were resolved – Garry T

Thank You!

Thank You Sebastian! – Puen Y

Really Helpful and Patient

Guy was really helpful and patient on the phone. – Kellie T

Fast and efficient process

Fast and efficient process. Everything works fine. -Wailen S

Considerably efficient.

It is considerably efficient. – Jessica L

Very happy with the timely response

Very happy with the timely response from Bob West and getting on a trouble-shooting call at 4pm to resolve this P2 issue for the BP business. – Andrew T

Quick and effortless!

Truly Delivered on all that the brand name represents

A massive shout out to Guy Burge. He literally saved the day for what could have easily been a catastrophic issue for me. I cannot overstate his professionalism, ‘can do’ attitude and persistence to ensure that I was served well, and the situation was resolved. Guy truly delivered on all that the brand name represents by providing the solution. Much appreciated and Merry Christmas to all at Real World Solutions. – Elizabeth W

Great support as usual 🙂

Great support as usual 🙂 – Deanne A

Great support, thanks!

Great support, thanks! – Sarah T

Very good

Very good – Brenda M

Very Helpful and Friendly

Belynda was great – very helpful and friendly – Stephanie G

Provided Excellent Service

Brayden provided excellent service – communicated with me about all the steps that were happening and was promptly seeking to restore my Outlook to operation. – Malcolm P

You guys were Great!!

You guys were Great !! Identified the issue and directed me to our NBN provider. Whilst Brayden was helping out he discovered an incidental fault regard our server. – This is now getting sorted tomorrow. Great stuff team

Resolved Quickly and Effectively

My issue was resolved offline quickly and effectively. – Matthew M

Very Good, Patience and Easy to Follow Help

I received very good, patient and easy to follow help. – David R

Super helpful – as always.

Super helpful – as always. Thank you. – Dave D

Absolutely Wonderful

Great responsive service as usual!

Great responsive service as usual! – Wendy C

Great Job

Great service

Great service – Jake C

Friendly Service

Friendly service and solved the problem in a timely manner. Thank You! – Tracey M

Great Work

Great work, thank you. – Stephen M

Great Service

Tom as usual, solved varied problems with minimal fuss. Love his work and his whole ‘can do’ attitude. His approach is always calm & no problem is too big to solve. Great service! – Trevor C

Fantastic as usual

George was fantastic as usual and very helpful.  Everything we asked was completed. – Billie S

Really Appreciated

Really appreciated that Guy called and we were able to set things up right away. – Jason L

Appreciated

Service was good and the follow up emails informing me of the status were appreciated. – Zac C

Excellent Work

Excellent work Seb, thank you kindly! – Stephen M

Appreciate the Initiative and Courtesy

We appreciate the initiative taken by RWTS to contact us about the new domain option. We also appreciate the courtesy call to clarify the term of the contract 1 or 5 years. Both these calls were done politely and without pressure – thank you – John D

Great help 🙂

Great help 🙂 – Daniel M

Quick and Efficient as Usual

Oscar was quick and efficient as usual – Kris S

Really Appreciated

Really appreciated the process to confirm authorisation for spend on our account. Great work guys – James M

Persisted Until it was Solved

The team have solved a long standing problem that has been an inconvenience over a long period of time. They persisted until this was solved. – Marcia A

Prompt Service

The team was prompt enough to send us a notification on the completion – Ritu A

Service was Fantastic

Andrew completed the .au purchase for me, his service was fantastic. Andrew was able to complete the purchase without any issues.  Thankyou Andrew – Corinne L

Very Helpful

Oscar was very helpful in finding the problem and advising the troubleshooting steps. – Vindu E

Speedy Work

Speedy work – Thanks Bob and Guy. – Dave D

Fantastic as Usual

Guy was fantastic as usual, thanks – Abraham K

Thank You

The support staff was able to restore a corrupted file which was really important as it is used everyday –  Thank you. – Malcolm P

Thanks

Thanks – Anne M

Very Good Service

Thank you for your very good service Brayden – Jenny S

Great thanks heaps

Great thanks heaps – Anne M

Awesome Service

Sebastian was super helpful in getting to the bottom of my enquiry. I was relieved that he was able to troubleshoot and be patient with me, and the ticket was solved once we had the ball rolling. Awesome service. Thanks! – Janice W

A+ fast and effective work!

A+ fast and effective work! Thank you. – Stephen M

Fantastic customer service. Puts the big companies to shame

Fantastic customer service. Puts the big companies to shame. Well done RWTS – Matthew O

Thank you.

Thank you. – Anne M

Great work as per usual

Great work as per usual Guy. Thanks for getting us up and running so fast 🙂 – Deanne A

Very quick responses and very helpful.

Very quick with the responses and very helpful. – Glenn Z

Am always confident they will be able to assist me and solve my issues

I always find the help desk people to be very helpful and courteous. I am always confident they will be able to assist me and solve my issues. Thank you. – Malcolm P

Prompt and helpful as usual

The service was prompt and helpful as usual, thank you Oscar, we have received the SIM card – Sue B

Team worked hard to make it happen

Team worked hard to make it happen – Nathan S

Thanks

Thanks Guy! – Dave D

Great job.

Alex did a great job. – Dane N

Very speedy response

Very speedy response. All very good. – David R

Excellent and efficient!

Excellent and efficient! – Phillipa

Thank you!

Thank you! – Anne M

Best support in the Multi-Verse.

Exceptional! Best support in the Multi-Verse. – Brian K

Helped Solve the internet issue

Very good bloke that help me solving the internet issue. – Sergio S

Walked me through and was very helpful

Brayden walked me through and was very helpful. I like using photos to support! – Merryll-Anne M

Excellent Work

Excellent work Seb, thank you kindly. – Stephen M

Thank you.

Thank you. – Anne M

Responsive and a great help

Tom was responsive and was a great help re this issue. – Leah M

Fantastic support

Fantastic support, prompt actioning of requests and always a polite manner 🙂 – Sbeela S

Real World are terrific

Real World are terrific. Their agents are understanding and very efficient.  As an older non-tech savvy couple we would be lost without them. – Paul B

Made it feel safe to use my computer

Couldn’t ask for better service

Couldn’t ask for better service – Adam Y

No issues

No issues. All resolved. – Rodney S

Really Happy

I’m really happy with the advice I got from Tom. What he suggested fixed my issue. – Matthew M

Great work

Great work Sebastian – Bec K

Excellent Service.

Excellent Service. – Brian K

Excellent detail and prompt response

Excellent detail and prompt response. Thank you Andrew – Peter M

Thanks for doing it so speedily!

Thanks for doing it so speedily! – Dave D

Thanks for his guidance and patience

Thanks to Jake who competently set up two new computers and have them running without problems. Thanks for his guidance and patience, especially to my ignorant questions. – Christine M

Helpful as always!

Jason is helpful – as always! – Dave D

Doesn’t get better than that

Quick response; quick fix. Doesn’t get better than that. Thanks Jason! – Richard M

Really satisfied with the communication.

Really satisfied with the communication. – Rod Y

Responded extremely quickly

Oscar was great! Responded extremely quickly with the information requested. – Michael G

Helpful and quick service as always.

All good. Helpful and quick service as always. – Helen C

Product & Service AAA

As always Product & Service AAA – Mervyn J

A pleasure working with you as always

Special Thanks to David F who stepped in to take this over. Appreciated that very much as I’ve worked with Dave F for so many years that it then becomes very helpful as I know & am confident in his level of understanding of our specific system & issues. So Thanks very much Dave, a pleasure working with you as always 🙂 – David H

Great

Great, thanks Tom. – Anne M

Thanks again.

Thanks again. – Anne M

Satisfied with the response

I  am satisfied with Sebastian’s response to our issue yesterday. – Liz S

Helpful

Helpful and fixed the problem – Nathan S

Amazing as always.

Guy is amazing as always. – Catherine S

Exactly what we needed!

Great quick service – thank you so much for your help Andrew and getting them to me so quickly.  Exactly what we needed! – Heidi K

Always helpful

Always helpful thanks Guy and team – Helen B

Happy with the Service

Quick response.  Happy with the service. – Geoff R

Thanks

Thanks – William H

Couldn’t have asked for a better response

Received the a response with the requested information with a very fast turn around. Couldn’t have had a better response. Concise and efficient. – Liam D

Went the Extra Mile

Jake was great and turned up on time. The job was done with minimal disruption to the day. While waiting for one of the PC to become available Jake also went the extra mile showing me a little trick on my PC to make my day a little easier. – Thanks team – Jo C

Happy with Everything

Very polite and took his time to make sure it was all working and that we were happy with everything – Anitta F

Amazing and quick assistance

Amazing and quick assistance from Brayden. – Catherine S

Legend!

Legend! – Richard C

Very supportive, very capable

Very supportive, very capable – Moria J

Excellent

Brayden was excellent – David R

Pleasant to work with.

Brayden was pleasant to work with.  – Chiew Hwa K

Excellent work, Thank you

Excellent work, thank you Seb. – Stephen M

You are amazing, thank you!!

Alex, you are amazing, thank you!! – Deanne A

Thanks Team

Thanks Team – Jo C

Fixed quite quickly.

Seb had it fixed quite quickly. – John S

Very quick for a simple, quick, request that was immediately needed.

Brayden was very quick for a simple, quick, request that was immediately needed. Thank you! – Zane G

Prompt and sorted my questions with no problems

Ryan was very prompt with his responses and sorted my questions with no problems.  Thank you Ryan – Lisa L

Always very friendly and helpful

Always very friendly and helpful especially to our sometimes complicated requests! – Helen H

Great service as usual 🙂

Great service from Brayden as usual 🙂 – Wendy C

Clear and concise 10/10.

Oscar is awesome to deal with, clear and concise 10/10. – Patrick E

Thanks for your help and support.

Thanks Guy for your help and support. – Helen B

Very helpful.

Brayden was very helpful. – Helen B

Alex was a great help

Alex was a great help, top bloke. Thanks again. – Daniel E

⭐⭐⭐⭐⭐ – 5 Stars

⭐⭐⭐⭐⭐ – 5 Stars

True professionals and always happy to go the extra mile to make a customer smile. 5 stars are to little, these guys deserve more. Would close my eyes and recommend them. Keep it up guys – Mervyn J

AAA service and support

AAA service and support. Cheers – Mervyn J

Solve the issue quickly!

Solve the issue quickly! – Charlie B

Excellent Service.

Excellent Service. – Brian K

Thanks for the Help

Thanks Brayden for the help. I really value the relationship you build with you clients – Liz D 

Great work!

Great work, Alex, thank you very much. – Stephen M

Thank you for updating so promptly.

Thank you for updating so promptly. – Kerry W

Continue to be impressed with how the team engage with support

Continue to be impressed with how the team engage with support. Really grateful. – Berlinda F

So helpful every time

Have always had the best experience with Oscar! So helpful every time. Thanks. Lucy M

Always so prompt with easy to follow instructions

Always so prompt with easy to follow instructions. Much appreciated – Celeste P

Excellent work!

Arrived next day, excellent work! – Stephen M

Excellent Support

Very efficient service.

Very efficient service. Less than 24 hrs from notification that the NBN was down (on Sunday no less) until our NBN was fixed. Thanks team! – Sarah T

Excellent work

Excellent work, thanks Michael! – Stephen M

Fantastic, knowledgeable and patient

Guy was fantastic, knowledgeable and patient – David G

Quick and Pain free

Install and cut over was quick and pain free 🙂 – Dave D

Thank you !!!!

Thank you !!!! – Anne M

Love your work

Great

Great – Maheer H

Great, Thanks

Great Seb, Thanks.

Attentive

Guy did well in his attention to fix the problem asap – Grahame O

Greatly Appreciated!

Quick response/resolution is greatly appreciated. – Brad H

Very Pleased

Thank you Oscar for resolving this concern I am very pleased that we got the NBN in before the tenant handover. – Joe P

Very Helpful

Very helpful and followed up as he said he would. – Jenna C

Very helpful and easy

Very helpful and easy – Mary R

Helpful and Supportive as usual

As usual the service has been helpful and supportive, thanks! – Sue B

Great Job

Alex did a great job and spent a lot of time trying to resolve the issue. Whist there was an issue with not receiving the correct cable in our delivery he was very apologetic and helpful with getting everything sorted. He is very good at explaining what is to be done over the phone, and was patient with any questions I had or If I didn’t understand at any point.  Thanks Alex!! – Debbie H

Awesome, thank you!!

Awesome, thank you!! – Anne M

Fantastic customer service

Fantastic customer service – Sean K

Thanks

Yay!!! Thanks Guy! – Kathryn C

Pleased

I am very pleased that I had contact with an agent who knew how to fix the problem of dropouts – Annette Cook

Very good service.

Very good service – Jenny S

Good job!

Good job! – Dave D

Great quick service

Great quick service – Simone C

All is working well.

Thank you, all is working well. – Anne M

Above and beyond!

Thanks Brayden, above and beyond! – Anne M

As always, your staff were helpful and friendly

As always, your staff were helpful and friendly. Thanks! – Sue B

Appreciate the service.

Thanks for getting this taken care of – appreciate the service. – Dave H

Very Helpful

Resolved quickly

Resolved quickly – John R

Great and very helpful

Brayden is great and very helpful – Ian G

Excellent Work

Excellent work, Alex really came through on short notice. A+ – Stephen M

Very Satisfied

Very Satisfied – John S

The customer service was excellent

The customer service was excellent – Mal Y

Able to Resolve our issue quickly

Great work 🙂

Top Quality Support

Top quality support from Guy!  Very much appreciated thanks – Helen B

All issues sorted out very swiftly.

All issues sorted out very swiftly. Thank you Brayden – Cheryl S

Great turn around time

Great turn around time and did exactly as was asked and even went above and beyond to show me how to do this in future. – Tim M

Good Connection

Good connection with Andrew & Kym since this email exchange over a year ago. – John T

Thank you!

Thank you! – Dimity K

Excellent Service

Excellent service delivered with patience, care and good humour! – Peter M

Excellent Service and Proactive Support

Excellent Service. Very rare to see Proactive support of this kind. – Brian K

Quick response

Quick response so that was pretty good. – James C

Thank you for such great service!

Sebastian helped me with my issue promptly. Thank you for such great service!

Very, Very, Happy

So very very happy how quickly RWTS were able to respond to our concern and help us fix the problem – Meera S

Appreciate the Support

I really appreciate Seb’s support in helping to diagnose the damaged laptop and connecting me to the new one. – Michelle Z

Excellent, fast work.

Excellent, fast work.  Thank you! – Steven M

Excellent work.

Keep up the good work/service!

Guy was very helpful!  Keep up the good work/service!

Thank you

Thank you – Kerry W

Quick Response and Easily Resolved

A fairly quick response and easily resolved. Thank you. – Adam H

Great Work

Thanks to Seb for his great work and for helping me on another issue. – Jeff R

Working Well

Thanks Ryan, all seems to be working well now. – Anne M

Thank you. Great job.

Thank you. Great job. – Kerry W

Courteous and Efficient

Brayden was courteous and efficient and was able to solve my problem pretty quickly. Thanks again. – Malcolm P

Great prompt service

Great prompt service. Thank you – Simone C

Thank you

Thank you David. – Kerry W

Response was very quick

The response was very quick. I got some helpful advice about updating my masOS. – Matthew M

Very helpful. Thank you.

Very helpful. Thank you. – Malak B

You have a great team there

Excellent, prompt. You have a great team there. – Deanne A

Prompt and helpful guidance

Prompt and helpful guidance from Brayden – Ian G

Made my day 🙂

Thanks heaps and thanks for the feedback Tom, it made my day 🙂 – Anne M

Great!

Dawn was great, having to revise the agreement multiple times for legal – Sarah V

Quite Responsive

Real World have been quite responsive when I have contacted them with issues. – Gioia B

Went Above and Beyond

Seb was fantastic and went above and beyond to get this sorted for me. Thank you! – Julie M

Quick service

Quick service – Glyn H

You guys are Legends!

You guys are Legends! – Richard C

Quick responses

Quick responses and provided me with information as it became available – Abra M

Very quick and helpful

Very quick and helpful – Lolly F

Very Helpful

I received a call back within 2 business days and Rochelle was very helpful and transferred my enquiry to the correct people. – Sue B

Very helpful and knowledgeable.

Ryan was very helpful and knowledgeable. – William H

All done promptly and satisfactorily.

All done promptly and satisfactorily. – Wasiul B

Full Marks!

Quick response, and quick diagnosis and description of issue. Full marks! – Rob W

Good job

Good job Guy! – Dave D

Very happy with the immediate service

Very happy with the immediate service I received. Thank you. – Cheryl S

Excellent service as always

Excellent service as always – Brenda M

Very Helpful

All good thanks, Brayden was very helpful. – Sonja W

Contact was quick

It all worked ok. System self fixed but contact was quick – Nathain S

Very helpful and gracious

Sebastian was very helpful and gracious in getting this case finalised. The rest of the team who assisted on this ticket were also wonderful from Guy all the way through. Thank you!!! – Julie M

Always very helpful and accommodating

Guy is always very helpful and accommodating – Allan L

The Team always delivers

The Team always delivers – Sarah V

Very kind and helpful.

Thank you Tom, rookie error on our part but you were very kind and helpful. – Rebecca S

Fantastical, magical work

Fantastical, magical work by the bearded wizard! – Stephen M

Excellent work guys, quickly done

Excellent work guys, quickly done – Stephen M

Excellent, prompt, thorough & friendly service

Excellent, prompt, thorough & friendly service – much appreciated!! – Julie M

Quick & efficient resolution

Quick & efficient resolution to my issue. – Kerrin C

Resolved the issue very quickly.

Tom resolved the issue very quickly – Edgar V

Fast and efficient service to our request.

Fast and efficient service to our request.  Done in under an hour. – Glyn H

Quick and fast, thanks alot!

Quick and fast, thanks alot! – Maheer H

Great help and very quick

Great help and very quick – Roger C

Extra helpful. Fixed request promptly

Brayden was extra helpful. Fixed request promptly – Bree W

Excellent support and customer service

I had excellent support and customer service from both Prajwal and Brayden. I was a bit stressed out and they definitely helped me calm down! – Kate J

Thanks dealt with quickly!

Thanks dealt with quickly! – Damien W

Very quick and efficient with his action.

Brayden Steel was very quick and efficient with his action.

Friendly, patient, competent and easy to communicate with

Friendly, patient, competent and easy to communicate with – Bill W

Appreciate the quick response

In the few times I have needed help I appreciate the quick response in helping me. I do apologise again for this request that I really didn’t need your help, but appreciate that you acknowledged my request the first available morning. – Stephen F

Thank you Prajwal.

Thank you Prajwal. – Kerry W

Showed a high level of competence in dealing with my issue

Brayden showed a high level of competence in dealing with my issue and thankful he solved by problem so quickly – Grahame O

Alex was a great help

Alex was a great help. Thanks. It works fine now – Linda N

Technical know how and experience were evident

Bob is the best! Everything went as expected. Technical know how and experience were evident. Thank you all! – Russel H

Solved the problem

Alex solved the problem in a great manner. Thank you – Sean R

Kept me to up to date

Andrew kept me to up to date with the progress. – Peter H

Really know your stuff and are proactive and fast

Bob – you’re the best. You really know your stuff and are proactive and fast – Russel H

Helped solve the problem

David helped solve the problem just by email. – Matthew M

Excellent Service !!

Excellent Service !! – Brian K

Exactly what I was looking for

Exactly what I was looking for – Lisa S

Swift, knowledgeable and friendly assistance

I’m very thankful for Tom’s swift, knowledge and friendly assistance. – Harry R

Excellent Support provided in a positive, polite and efficient nature

Excellent. Thank you to Brayden (and the friendly team at RWTS). I appreciated the positive, polite, efficient nature of the conversations and email exchanges. There was quick follow-up to each of my messages. Brayden was patient and explained to me clearly the different options and steps  in repairing my laptop. In the end, when the best option was to buy a new laptop, again there was clear and practical assistance to set up the laptop. Thank you again. – Sarah K

Good and quick resolution

Good and quick resolution – John R

Much Appreciated

Thank you Seb. Much appreciated. – David W

Excellent Work

Excellent work, quick responses, lots of monitoring, lots of dedication from multiple people – well done! – Peter M

Great

Great, quick to locate the issue remotely and get us back to work without delay. Thank you. – Terri E

Support received was great

The support I received was great. Matter has been completed. – Anne H

Terrific

Alex was terrific, with a very speedy fix to my problem. – Marcia B

Was easy to follow help instructions

Was easy to follow help instructions – Mick C

Fantastic service. Thanks!

Fantastic service.  Thanks! – Lynn Y

Very prompt

Very prompt – Sam S

Prompt Response

Great to see the alerts system is working as intended! Thanks for the heads up and prompt response. – Marcia B

Excellent Service

Excellent service. Was responded to quickly and request was actioned. Thank you – Christine Z

Good work

Good work  – Stephen M

Great support as always

Great support as always, thanks 🙂 – Jennifer S

Timely and knowledgeable

Timely and knowledgeable – Gary W

Thanks for your help

Thanks for your help – Anne M

You guys just sorted it for me

Very Happy I did not have to stay on the phone; you guys just sorted it for me. – Leanne H

Perfect.

Perfect – Paul G

Great work. Thank you

Great work.  Thank you – Kerry W

Very prompt. Good advice. Fast and efficient

Very prompt. Good advice. Fast and efficient – Gary W

Very helpful

Very helpful – William H

Excellent Support as usual.

Excellent Support as usual. – Brian K

Super fast work. A++

Super fast work.  A++ – Stephen M

Excellent service

Excellent service – Very quick response, Thanks – Peter M

Prompt & efficient.

Prompt & efficient. Made my life much easier. Thanks! – Celeste P

Excellent work

Excellent work – Stephen M

Quick response

Quick response when I emailed. Well done Brayden! – Celeste P

Very satisfied with the Real World service

Guy always helps me out with my problems patiently and follows up on things as well. I am very satisfied with the Real World service. Thanks for the help – Akshaya G

You are an excellent team

Thank you RWTS. You are an excellent team. – Jenny S

Found the issues quickly

Guy was helpful and found the issues quickly. – Helen B

Knowledgeable

Real World knew more about our internet status than our provider! – Wendy C

Quick solution and very helpful

Quick solution and very helpful – Helen B

Gone above and beyond

Thank you so much for all you assistance this week, Tom. You really have gone above and beyond. Your personable attitude when when things weren’t going so well, as well as your IT skills, made the whole experience much better for us onboarding our new staff member, who was very stressed and upset. Without both of these things, I don’t know that she would have given us the week. Thank you again – Kristen M

Fast prompt service

Fast prompt service – Glyn H

We are getting the right advice

Thanks for your time yesterday afternoon. As always, we feel we are getting the the right advice from you guys. Talk soon. – Matt B

Very fast turn around

Very fast turn around, thanks! – Helen B

Fantastic !!!

Fantastic !!! – Brian K

Very prompt reply

Very prompt reply and resolved problem over the phone quickly.  Thankyou. – Stephen W

Fixing our problems much quicker

THANKS for fixing our problems much quicker than the 3 days listed at first. much appreciated. – Glenda D

Thanks,

Thanks, – William H

You saved me from anger and unfulfilled expectations

With my limited knowledge in all things IT, you saved me from anger and unfulfilled expectations. Thank you. – Ian M

Thank you

Thank you – Kerry W

Fixed my problem

Big thank you to Guy, who fixed my problem that had been recurring for the last few weeks. – Kylie G

Customer is happy to have this resolved so quickly

Thanks for the quick work Praj – we were forwarding their fax number back to YCT back when RWTS didn’t have any fax support. Turns out that due to ACMA regulations implemented, anonymous calls weren’t being forwarded. Customer is happy to have this resolved so quickly after having just raised it. – Brad

Excellent Service !

Excellent Service ! – Brian K

Fast response, well done

Fast response, well done – Stephen M

Excellent, fast work

Excellent, fast work – Stephen M

Excellent work

Excellent work – Stephen M

Had the details sorted fast

Guy was really quick and had the details sorted fast. – Mike S

Excellent work

Excellent work – Stephen M

It was great job

It was great job. Thanks. – Ramin K

Helpful suggestions

Helpful suggestions – Gary C

As usual, I was very happy with the service and support

As usual, I was very happy with the service and support we received when our modem started to malfunction – Bruce A

Seb got things resolved very efficiently.

Seb got things resolved very efficiently. – Edgar V

Resolve the issue with efficiency.

Very professional and helpful. Resolve the issue with efficiency. – Amee S

Great Work

Great Work – Stephen M

Well done Brayden

Well done Brayden – Grahame O

Excellent Service!

Excellent Service! – Brian K

Great, prompt assistance from Praj

Great, prompt assistance from Praj – thanks! – Suzy T

Prompt response

Prompt response – Sam S

Great customer support

Great customer support – Sean K

Great work Seb.

Great work Seb. – Stephen M

Alex did great!

Alex did great! – Rex B

Very helpful and quick to resolve issue

Very helpful and quick to resolve issue – Paul D

Awesome

Awesome – Craig B

Very Helpful

Sebastian was very helpful and work with the Ricoh technician to get the printer connected and working with our computer system.

Great work.

Thank you

Thank you very much – Stephen M

Great Troubleshooting and remote work.

Great Troubleshooting and remote work. – Stephen M

Good quick work

Good quick work – Stephen M

All seems to be working well.

All seems to be working well. – Anne M

Michael was extremely helpful.

Michael was extremely helpful. Thank you – Wendy C

Good, quick work

Good, quick work. – Stephen M

Excellent and thorough work

Excellent and thorough work by Seb – Stephen M

Great – Alex was able to find a solution and get everything workin

Great – Alex was able to find a solution and get everything working. Much appreciated the time and effort put in to solve this. – David L

Alex resolved my query on the spot

Alex resolved my query on the spot, clarified my concerns and answered all the questions I had.  I was so happy that he took control of the call in place of sending it to another area for resolution.  He was able to resolve everything during the call and even followed up with an email to ensure I had everything in writing.  Really appreciate this level of support and assistance! – Maria P

Daniel was an absolute champ

Daniel was an absolute champ, identified the issue and had it resolved in 10 minutes. Legend. – Paddy M

Resolved quickly

Issue was resolved quickly – Wendy C

Excellent Service !

Excellent Service ! – Brian K

Issue resolved promptly!

Issue resolved promptly!
Thanks – Helen H

Great service and communication.

Great service and communication. Well done. – Glyn H

Very fast turnaround

Very fast turnaround and lots of assistance in ironing out the bugs – Wendy C

Very responsive

Very responsive – Malia W

Excellent Service !!!

Excellent Service !!! – Brian K

All good

All good, thanks again for your help Sebastian. – Sonja W

Excellent advice!

Excellent advice! – Lynn Y

Great Onsite

Guy was great onsite and assisting at short notice was much appreciated! Thanks, Team – Richard C

Good communication

Good communication – Wendy C

Excellent Support.

Excellent Support. – Brian K

Excellent and prompt service

Excellent and prompt service – thank you! – Julie M

Brilliant

Lachlan is brilliant. – William H

Always a fantastic experience

Always a fantastic experience, very helpful, quick to respond and makes sure I understand everything. I recommend the company to anyone looking for an internet provider. – Lucy M

Thank you

Thank you. – Kerry W

Really pleased

Really pleased and thankful that the team stuck with me to solve the issue – Peter M

Awesome!!

Awesome!! – Anne M

Was a Big Help

Guy was a big help in getting me setup on my new laptop.  Thank you.  Regards Janelle G

Totally solved the problem

Ryan totally solved the problem. Thanks Ryan! – Roslyn D

Fast, simple!

Fast, simple! – Alex W

Very efficient

Very efficient thank you – Rhonda H

Excellent prompt and complete service

Excellent prompt and complete service. Thank you! – Julie M

Great Work

Thanks Jason, great work! – Dave D

Issue resolved very quickly

Simple Fix

Once again a simple fix for a simple user! – Charles O

Issue resolved quickly

Seb resolved the issue very quickly. – Edgar V

Quick and Straight-forward

Quick and straight-forward. Thanks! – Dave T

Great Service

Great service he was direct and easy to follow/understand 🙂 – Cassandra D

Extremely happy with the serice

Very satisfied

Very satisfied thank you – Marc W

Really great help!

Really great help!
Saved me from scanning a lot more 🙂
Thank you – Courtney K

Request dealt with no problems

Request dealt with no problems.
Thank you and kind regards. – Juliet B

Fantastic!!

Fantastic Andrew!  It was so good to get a quick reconnection … – Lynn Y

Quickly and After Hours

Guy got through all the issues with the vpn quickly and after hours. Cheers – Charles O

Very Quick and Patient

Very quick response and was patient with the help. Thanks! – Andrew S

Very efficient

Very efficient! – Edwina M

Goes above and beyond

As Always – Jason is amazing and goes above and beyond – Sarah V

Very Helpful

Very helpful and solved my problem very fast and efficiently. Thank you! – Louise C

Thank you

Thank you Prajwal 🙂 – Kerry W

Super happy

Super happy with Ryan’s work!! – Charles J

Helpful and Efficient

Helpful and efficient, was great! – Tara A

Always the consummate professional

Guy is always the consummate professional – Jason P

Most Helpful

Guy was most helpful in setting up my computer. – Edgar V

Polite, Helpful and Patient

Michael was very polite, helpful and patient when we couldn’t immediately gain access to my PC. – Kim D

Quick to sort out

Spot on.  Quick to sort out the issue. – Paul H

Efficient, Polite and Helpful

Michael fixed my computer problem very efficiently and was very polite and helpful.  Thank you very much! – Kathryn F

Extremely Professional and Helpful

Michael was extremely professional and helpful 🙂
Thanks
Neha S

Very Good

Very good, thank you so much for your service – Jenny S

Fixed in a friendly timely manner

Excellent!  Issue fixed in a friendly timely manner. – Lynn Y

Great Work

Rang 10 minutes ago re a problem it is all fixed. Great Work – Russell Z

Very Prompt

Very prompt action. Thank you! – Julie M

Worked through problems well

Seb worked through the problem well after encountering difficulties with the initial fix. – Andrew M

Problem solved easily

Very Good! Well-done! My problem could be solved easily with in a short period. Good! excellent! – Yun L

Very Quick Response

Very quick response and sorted me out 100%.  Thank you. – Alison S

Pleasant and Very Helpful

All staff that I interacted with were both pleasant and very helpful. – Norman D

Closed in a timely fashion

Closed out in a timely fashion and works now – Andrew M

Quick and Easy Fix

Very quick response and easy fix for job.  Thanks. – Alison S

Good on following up

Good on following up – Sam S

Very efficient and professional response.

Very efficient and professional response. – Ian G

Very prompt

Very prompt – Sam S

Great outcome

Great outcome for us – Sean R

Resolved in three minutes

Very good. Resolved in three minutes! – Ricahrd C

Great Job

Great job. Thank you. – Kerry W

Prompt Attention and Quick Resolution

Thank you Jason for your prompt attention to this and quick resolution – Peter M

Timely response with an easy solution.

Timely response with an easy solution.

Thank you! – Judy D

Fantastic Service !!!!

Fantastic Service !!!! – Brian K

Excellent as Usual

Excellent as Usual – Kym S

Good Service

Good service – thanks to Prajwal. – Belinda O

Fantastic Follow Up

Fantastic follow up by the team. Were even able to FaceTime me to try and give me the best insight to my problems – Nick L

Awesome

Alex was awesome – Mitchell K

Fantastic Service

Fantastic service from the team yesterday, especially Andrew going over and above to come on-site for trouble-shooting and assistance. Many thanks once again – Philip G

Thanks to the team

Systems & email back up and working fine – thanks to the team – Rod C

Very Professional Service

Very professional service. Many thanks for your assistance. – Chris K

Great Communication

Great communication with prompt responses. – Jonathan B

Very Helpful

Guy has always been very helpful – Grahame O

Brilliant Service!

Brilliant Service! – Brian K

Great

The help I got from Michael was great and the problem is all fixed. – Janelle G

Very Happy

Was very happy – my scanner and server issue were sorted out very quickly. – Jane Z

Thankful for the Support

Friendly, effective and skilled.  I am thankful for the support.

Appreciate the Support

Thanks very much to Dave, Alex and the team who helped us out last Sunday with the server issue, appreciate the support.
– Philip G

Prompt and Patient

Michael was able to assist promptly and patiently – Megan

Quick Action

Thanks for the quick action! – Lolly F

Very good, quick and thorough!

Michael’s service was very good, quick and thorough.  He explained thing perfectly. – Collen V

Very good

Very good – Shash K

Super responsive

Super responsive. Understand our requirements and needs and were happy to accommodate. – Richard W

Quick and efficient service

Thank you for your quick and efficient service. I have not had a problem with my monitor since. Thanks again. – Rana A

Thank you

Thank you for helping us implement our new phone system and the few glitches we have had – Bill C

Excellent Service !!!

Excellent Service !!! – Brian K

Very Helpful

Prajwal was very helpful to get our office phone system working as intended.  Very grateful. – Kenny N

Andrew is the best

Andrew is the best – Mitch D

Patient, understanding and helpful.

Patient, understanding and helpful. – Paul H

Prompt and exact answer

Rochelle took accurate description of the issue and got Andrew on the phone who provided direct answer.  Also followed up with email.  Prompt and given exact answer I wanted.  Thanks! – Marcus I

Perfect service received.

Oscar was most helpful! Perfect service received. – Sean T

Very Helpful

Jason was very helpful. Thanks – Toni O

Very efficient

Very efficient – Kit N

Fast and Friendly Assistance

All good, thanks for the fast and friendly assistance. – Sonja W

Helpful

Helpful thank you 🙂 – Saima Z

5 start service

Alex has been wonderful to work with – 5 star service – Kristen W

Great response

Great response – Bree W

Great Work

Great work Guy the prompt action on getting me back on with my emails is much appreciated. – Terry E

Thanks Team!

Thanks Team! – Kelly J

Great Job

Great job thanks very much.  – Johnny T

Problem Fixed

My problem was fixed easily in 2 days. – Carol B

Quick, easy, solved first time.

Quick, easy, solved first time. Thanks Michael – Anthony B

Helpful and Friendly

Guy was very helpful and friendly helping my with each of my problems as they arose – Richard K

Brilliant Service !

Brilliant Service ! – Brian K

Great Service !!

Great Service !! – Brian K

Prompt, helpful and polite.

Prompt, helpful and polite. Thank you. – Cara M

Great Support

As always, great support – Andy H

Great support as usual

Great support as usual – Kym S

Practical solution addressing the problem

Lachlan! Brilliant. Practical solution addressing the problem. – Donald L

Problem all solved!!

It is always great working with Guy!  Problem all solved now. – Kylie M

Quick action

Quick action – Ralph E

Many thanks

Many thanks for getting onto this so fast.  Saved my bacon!! – Daniel M

Very helpful and efficient support!

Very helpful and efficient support!  Thank you! – Kylie M

Very good and friendly service

Very good and friendly service.  Problem sorted – Evangeline C

Excellent Support

Excellent Support – Sunil K

Very quick response

Very quick response, that’s what we needed., happy with it! – Zane G

Brilliant Service

Brilliant Service as usual. – Brian K

Helpful and Patient

Guy was very helpful and patient. – Tara

Thank you

Thank you Daniel for your assistance today. – Kerry W

Very Helpful

Alex was very helpful and provided all the required information for me to make the appropriate decision for our business – Jamie Q

Responded very promptly

Guy responded very promptly to my request and was speedy in carrying out the job – Mike S

Great Work

Great work Guy.  Thank you for your assistance., – Kerry W

Very Helpful

Good communication, very helpful – thanks Oscar. – Andrew H

5 stars

5 stars – Sarah C

Super Helpful

Brayden was super helpful and resolved my problem. – Danny M

Very Helpful

Brayden was very helpful and obliging taking the time to listen and not overwhelm me with instructions, trying every avenue he could to help us get the internet up and running again.  A pleasure to deal with. – Sharon

Very Good

Very Good – Brenda

Top notch

Thanks, Guy – top notch! 🙂 – Bec K

Very quick and friendly response!

Very quick and friendly response! – Sam A

Great Job

Thanks Guy

Given our team are all working from home, farm, office and mobile it is surprising how robust our connectivity been. It is inevitable there are some tech glitches but you guys come in to get things sorted quickly and we are very grateful that you keep us on the rails. You are doing a great job and thanks on behalf of our team.

Cheers – Rod C

Very happy

Very happy – John B

Always resolves the issue and is helpful

Brayden always resolves the issue and is helpful – Iveta M

Always good to work with the team

Always good to work with the team. – Ian G

Always Happy

I am always happy with the help I receive from the boys. – Joy A

Excellent

Guy was excellent regarding addressing the problem and following me up. – Jeanette M

Excellent Support

The support I received was excellent thank you. – Michelle Z

Great advice and assistance

I always appreciate the advice, assistance and guidance of Brayden, Guy and the team – Ian G

Excellent Service

Excellent service, responsive to my needs and always there to answer the phone. – Lizzie C

Fast and efficient

Fast and efficient! Thank you. – Dimitry K

Great to see Guy in the office!

Great to see Guy in the office! – Polly N

Always Helpful

Oscar is the best, always helpful. – Johnny T

Great Response

Great response rate 🙂 – Wendy C

Thanks Team.

Thanks team 🙂 – Kelly J

Always Good Service

Always good service. – David H

Great initiative and professional follow through.

Great initiative and professional follow through. – David G

Thanks for the assistance

Thanks for the assistance – much appreciated! – Liz C

Thanks

Thanks Brayden for sorting our our router situation so quickly….  really appreciate it. – Jane Z

Always helpful.

Always helpful. Listen & supportive – Iveta M

Excellent Service

Excellent service.  Thank you. – Kerry W

Very quick solution

Very quick solution to a urgent problem
Thank you – Grahame O

Usual great service

Usual great service I’ve become accustomed to from Brayden 🙂 – Wendy C

Pleasant

PLEASANT & CARRIED OUT WITH GREAT ALACRITY – Don M

Great Service!

Great service! Thanks Oscar and team. It was very easy to have the NBN connected and everything is working perfectly so far. – Sarah T

10/10

10/10 Brayden fixed my computer in 10 mins – Ashleigh S

Valuable Service: Sermon Recording Playback

The sermon recording playback on the phone has added a valuable point of contact for those in our congregation who are not ‘connected’ to the internet during this time when we cannot meet face to face each Sunday. – Sandy M

Excellent Support

I would rate the support received as excellent. Oscar was very helpful. – Gary K

Extremely Polite and Helpful

When I rang the person on the phone was extremely polite and helpful.  The request was processed and actioned with a very quick time frame.
Thank you! – Joanne P

Satisfied

The equipment is working properly and I am satisfied and happy of the outcome. – Malia W

Super Quick Response

Always happy with the super quick response from Brayden. Awesome, Thanks! – Annette M

Great Job

Brayden has done a great job and provided the information we have asked for. – Jacob G

Brilliant!

Brilliant! – Donald L

Very professional

Brayden was great very professional and I am very happy with the way this was done. – Joy A

Fast and Efficient Service

Fast and efficient service with instant communication, thank you. – Anna

Problem identified and solved quickly.

Problem identified and solved quickly. Thanks – Rohan S

Very Efficient

Brayden was very efficient. Thank you – Daniel E

Awesome assistance

Awesome assistance – great to work with and achieved goal! – Lizzie C

Quick Response

Quick response and regular communication to me relating to the issue. Thank you – Russell Z

Very Happy

Thanks for your support and guidance throughout the process.
Very happy with our new Cloud PBX service and the ability to work remotely. – Maria P

Prompt response

Prompt response. Thank you – Johanna F

Very polite and quick fix

Very polite and quick fix – Cheryl N

Always helpful

Always helpful and solves the issue. – Howard S

Most efficient

Most efficient – Lolly F

Prompt and helpful

Prompt and helpful – Cara

Prompt response and resolution

Good turnaround with tech on site in 2 days after initial call and NBN provider by the following day get us back online. Thanks again for the prompt response and resolution. – Jamie L

Super helpful

Brayden was super helpful in fixing my printer issues. Appreciate it 🙂 – Simone M

Very efficient

Oscar provides great responses and is very efficient. Always appreciate his efforts. – Ben L

Efficient and quick

Efficient and quick response to solve the problem.  Thanks. – Rob O

Very good

Very good – Quan N

Very prompt & helpful

Very prompt & helpful service. – Anna F

Great service!

Great service! – Erica Z

Like clockwork

Like clockwork. Thanks. 🙂 – Caroline R

Amazing as always

Guy is amazing as always – Kezia B

Helpful and Knowledge

Guy is very helpful and knowledgeable – Susan S

Amazing Support

Andrew is a magnificent beast. You should give that guy a promotion. – David H

Thank you for your support

No issues, thank you for your support – Juliet B

Excellent Customer Service

Guy is excellent at customer service.  He is very patient and courteous and always fixes the problem. – Cheryl N

Excellent

Excellent – Visha J

Very helpful

Very helpful. Questions answered and help offered resolved the questions I was asking. – Richard C

Great as always.

Great as always. – Brian K

Thank you

Thank you Prajwal. – Kerry W

Thanks Team!

Thanks Team! – Kelly J

Brilliant in resolving issue

Brayden has been brilliant in assisting us to reboot the router remotely. He is definitely competent in resolving the Wi-Fi issue that we were having. – Rahman Z

Very personable and most helpful

Guy was very personable and most helpful.  Thanks again Kylie M : )

Very best in the market

Very best in the market , bunch of good people to work with – Nicholas D

Very Efficient

Guy was very efficient with the changes that needed to be made, and explained things clearly and simply. – Mike S

Issue fixed promptly

Issue fixed promptly – Susan S

Excellent Support and Friendly Manner

I thank you today for your excellent support and friendly manner. – Cheryl N

Great!

Great ! – Brian K

Exceptionally Helpful

Guy was exceptionally helpful and proactive in completing and resolving this ticket. My new computer is up and running with all connections working. Follow up after the job to check everything was working was much appreciated. Thank you. – Brett D

Always very helpful

Guy is fabulous, always very helpful. I’d be lost without his expert help – Christiane W

Very impressed

Hi, I have been very impressed with the support we received, courteous and helpful staff, and a prompt resolution of our question, thanks! – Sue

Quick and easy solution

Quick and easy solution was suggested and implemented. Thanks Brayden. – Leanne

Great!

Great! – Craig S

Great Work

Again great work thank you to Guy – Jeff R

Thanks for helping!

Thanks for helping! – David P

Attentive

Attentive and genuinely interested in making sure it was working. – Ian

Always helpful and reliable

Thank you Bob. Always helpful and reliable. – Emmanuel V

Amazing support

Amazing support and fast, thank you – Catherine S

Fantastic Job

Brayden did a fantastic job, simplified the whole process. – Richard K

Great Service

Great service, Guy was really patient even though the setup was more complicated than we expected. – Lucy E

Good Service

Good service! Very helpful! – Erica Z

Great level of service

Great level of service during these extreme times. Great work – Jeff R

Good service

Good service – Sharon

So helpful

Guy is so helpful! – Ashleigh

Great

Great ! – Brian K

Andrew you’re awesome!!!

Andrew you’re awesome!!! – Jae M

Prompt Response

I enjoyed prompt response to my problem. Thank you guys. – Wasiul B

Very good service

Thank you Ryan for your very good service. – Jenny S

Completed Quickly

The phone diversion was completed overnight when initially you weren’t sure when it would be done. Thank you 🙂 – Joanne

Excellent as always

Excellent as always. – Brian K

Exceptional Support

Well done guys. The support we have received has been exceptional. – Anthony S

Excellent Service

Excellent service as usual. – Brian K

How can we not be satisfied

Hi Daniel, you did your best in trying circumstances.  You worked with us to get approx. 16 staff on the Cloud PBX and applied the app to the desktop in the cases where the telephone App would not work for some members of our team.  How can we not be satisfied when we are all working under challenging conditions. – Liz

Great help as always

Great help as always Guy. Thanks so much. 🙂 – Glenn T

Very responsive

Very responsive. Thanks for your help at short notice! – Jason L

I have nothing but praise for RWTS support and communication!

Although I am disappointed by how many unscheduled outages the NBN is having, I have nothing but praise for RWTS support and communication!
It is also very helpful to now have the https://www.nbnco.com.au/support/network-status link to check for myself now.
The NBN link came up just in time for us to host our church service via zoom from my house, with 75 people connecting – so that was a big relief. We could have done it on an alternate link, but it would have been significantly less bandwidth and quality.
Thanks Andrew! – James. T

Excellent response and service

Thank you Jason. Excellent response and service. – Will S

Always the best

Always the best ! – Kelly J

Very pleased

I am very pleased with the help I received from Guy. My computer is now updated with Pulse. – Cheryl N

Very Good

Very Good, I am satisfied. Thank you RWTS – Jenny S

Great Support and Quick Response

Great support and very quick to respond. – Greg B

All issues resolved

All the issues are resolved now. Thank you. – Juliet W

Super helpful and dedicated

Guy and Jason were both super helpful and both took a significant time to try and resolve the problem for me. I really appreciate their dedication to fixing this for me and for taking the time to make sure it was resolved 🙂 – Kristy H

Good and Quick Service

Good and quick service – Sunny S

Very thankful

Jason did a great job persisting with this, despite minimal interaction from me. We’re very thankful! – Dave D

Very happy

Called in and got great support. Technicians worked with me to identify the cause and assisted with rectifying the issue. Very happy – Tom D

Glad to be a customer of Real World

Great support team..  They answer any queries within minutes of an issue!  Glad to be a customer of Real World!!!!! – Sandra M

Amazing and Helpful

Guy was amazing and helpful as per usual. – Kezia B

Problem Fixed

Thank you, it has been fixed on my end – Abdul M

Done Quickly and Easily

It was done quickly and easily with no fuss. – Nina

Everything Working Well

Everything seems to be working well today.  Thanks – Anne M

Good Advice

Thanks good advice – Anne M

Can use the new email now

I can use the new email now. Thank you! – Ningjia W

Solved the problem really quickly

Oscar was fantastic – solved the problem really quickly. – Roger C

Instant and quickly resolved

The response was instant and problem resolved very quickly 🙂

Very satisfied

Thanks for the help

Thanks for the help, greatly appreciated.

Very helpful

Brayden has been very helpful! 🙂

A great level of service

A great level of service offered. Oscar, Brayden everyone whoever we came in contact with everyone helped us a lot. I want to thank specially to Brayden to follow this case for few months and constantly supporting us during this period.

Easy to communicate with

Guy was very helpful and easy to communicate with.

Lovely and Professional

Prajwal is a great help, really lovely and professional

Efficient and helpful team

Efficient and helpful team

Thanks for the swift response!

Thanks for the swift response and support.

Excellent – Outstanding!

Lachlan’s help was excellent! Outstanding!

Prompt, Helpful and easy to communicate with

Excellent Service

Excellent service from Oscar as usual.

Our NBN dropouts are fixed!

Both Oscar & Andrew were really helpful with following up this issue & by getting it sorted out.

Thanks for giving us our holidays!

We were able to close their office and take a break over the holidays for the first time in years due to the wonderful phone system you have provided for us.

Great attention to detail

My problem was addressed and completed in very good time. Thanks for your service.

Thanks!

As usual the support from Brayden was excellent.  Brayden supported us throughout the process of moving, kept me updated on progress and co-ordinated with our ISP rep.  He offered support on a weekend if required, and then when the move was over he was my first incoming phone call the next day checking that everything was working and that we were happy. Thanks Brayden, much appreciate your support!

Really Helpful

This was really helpful, thank you.

Extremely Happy

Extremely Helpful

Great Service

Great service, prompt response and actioning of my request. Thank you.

Great Customer Service

Great customer service and issue resolved quickly!

Sorted it out

Patient Support

I thought Guy was very patient and the problem was solved much quicker than I expected – thanks 🙂

Very helpful

The support I received resolved the issue and the team were ready to follow up and give suggestions. Thank you for your support