What our customers are saying

Here is just a small selection of what our wonderful customers are saying about our service. Try us out and see!

AAA Products and Service

AAA Products and Service – Mervyn J

Monday, February 13, 2023

Fantastic assistance

Fantastic assistance – Rod Y

Monday, February 13, 2023

Prompt and Efficient

You guys are prompt and efficient.. keep it up! – Marilou C

Friday, February 10, 2023

Excellent Service

Excellent Service – Chris

Thursday, February 9, 2023

Competent, Friendly, Helpful

Thank you to Jake, who was competent, friendly, helpful and ensured that everything was running before he left. I am very satisfied with his work. – Christine

Thursday, February 9, 2023

Communicated Well

Brayden communicated well and advised of his lunch break so we could reconnect. Solution provided – all sorted! Thank you! – Julie M

Thursday, February 9, 2023


Brayden is always EXCELLENT – Martin B

Friday, February 3, 2023

Prompt Assistance as always

Prompt assistance as always. Thank you Oscar ! – Aaron G

Thursday, February 2, 2023

Relaxed and Always Professional Approach

Very grateful to Seb for resolving an urgent, persistent issue. Valued his relaxed and always professional approach. – Elizabeth W

Thursday, February 2, 2023

Great customer service and support.

Great customer service and support. – Broc W

Tuesday, January 31, 2023

Great Quick Service

Great quick support and delivery of a charging cable, especially given it was a public holiday. – Niranya L

Tuesday, January 31, 2023

AAA Service and Products.

AAA Service and Products. – Mervyn J

Tuesday, January 31, 2023

Very Quick Service

Very quick service. Thank you. Problem solved – Russell Z

Tuesday, January 24, 2023

Succinct and Patient

Guy walked me through each step of the process very succinctly and patiently. Very happy with his work. – Mike S

Thursday, January 19, 2023


Thanks Rochelle – Shani S

Wednesday, January 18, 2023

Great, thank you.

Great, thank you. – Cindy M

Wednesday, January 18, 2023

Professional while instilling trust and confidence

Guy once again provided the solution. Always professional. Always instils trust and confidence. – Elizabeth W

Tuesday, January 17, 2023

Thanks so much!

Thanks so much Seb! – Bec K

Tuesday, January 17, 2023

All issues were resolved

All issues were resolved – Garry T

Tuesday, January 17, 2023

Thank You!

Thank You Sebastian! – Puen Y

Monday, January 16, 2023

Really Helpful and Patient

Guy was really helpful and patient on the phone. – Kellie T

Saturday, January 14, 2023

Fast and efficient process

Fast and efficient process. Everything works fine. -Wailen S

Tuesday, January 10, 2023

Considerably efficient.

It is considerably efficient. – Jessica L

Friday, December 23, 2022

Very happy with the timely response

Very happy with the timely response from Bob West and getting on a trouble-shooting call at 4pm to resolve this P2 issue for the BP business. – Andrew T

Wednesday, December 21, 2022

Quick and effortless!

Thanks, Tom; Quick and effortless! – George O
Tuesday, December 20, 2022

Truly Delivered on all that the brand name represents

A massive shout out to Guy Burge. He literally saved the day for what could have easily been a catastrophic issue for me. I cannot overstate his professionalism, ‘can do’ attitude and persistence to ensure that I was served well, and the situation was resolved. Guy truly delivered on all that the brand name represents by providing the solution. Much appreciated and Merry Christmas to all at Real World Solutions. – Elizabeth W

Thursday, December 15, 2022

Great support as usual 🙂

Great support as usual 🙂 – Deanne A

Thursday, December 8, 2022

Great support, thanks!

Great support, thanks! – Sarah T

Thursday, December 8, 2022

Very good

Very good – Brenda M

Friday, December 2, 2022

Very Helpful and Friendly

Belynda was great – very helpful and friendly – Stephanie G

Thursday, December 1, 2022

Provided Excellent Service

Brayden provided excellent service – communicated with me about all the steps that were happening and was promptly seeking to restore my Outlook to operation. – Malcolm P

Monday, November 28, 2022

You guys were Great!!

You guys were Great !! Identified the issue and directed me to our NBN provider. Whilst Brayden was helping out he discovered an incidental fault regard our server. – This is now getting sorted tomorrow. Great stuff team

Thursday, November 24, 2022

Resolved Quickly and Effectively

My issue was resolved offline quickly and effectively. – Matthew M

Saturday, November 19, 2022

Very Good, Patience and Easy to Follow Help

I received very good, patient and easy to follow help. – David R

Friday, November 18, 2022

Super helpful – as always.

Super helpful – as always. Thank you. – Dave D

Thursday, November 17, 2022

Absolutely Wonderful

Getting through to the support team was quite easy, about a 2min wait then David was absolutely wonderful to deal with. He kept me updated on the matter and was very quick to get to the bottom of the issue. Great work David! 🙂 – Sbeela S
Thursday, November 10, 2022

Great responsive service as usual!

Great responsive service as usual! – Wendy C

Monday, November 7, 2022

Great Job

Great job – Dave D
Friday, November 4, 2022

Great service

Great service – Jake C

Friday, November 4, 2022

Friendly Service

Friendly service and solved the problem in a timely manner. Thank You! – Tracey M

Thursday, November 3, 2022

Great Work

Great work, thank you. – Stephen M

Wednesday, November 2, 2022

Great Service

Tom as usual, solved varied problems with minimal fuss. Love his work and his whole ‘can do’ attitude. His approach is always calm & no problem is too big to solve. Great service! – Trevor C

Thursday, October 6, 2022

Fantastic as usual

George was fantastic as usual and very helpful.  Everything we asked was completed. – Billie S

Wednesday, October 5, 2022

Really Appreciated

Really appreciated that Guy called and we were able to set things up right away. – Jason L

Wednesday, September 28, 2022


Service was good and the follow up emails informing me of the status were appreciated. – Zac C

Wednesday, September 28, 2022

Excellent Work

Excellent work Seb, thank you kindly! – Stephen M

Monday, September 26, 2022

Appreciate the Initiative and Courtesy

We appreciate the initiative taken by RWTS to contact us about the new domain option. We also appreciate the courtesy call to clarify the term of the contract 1 or 5 years. Both these calls were done politely and without pressure – thank you – John D

Monday, September 19, 2022

Great help 🙂

Great help 🙂 – Daniel M

Friday, September 9, 2022

Quick and Efficient as Usual

Oscar was quick and efficient as usual – Kris S

Thursday, September 8, 2022

Really Appreciated

Really appreciated the process to confirm authorisation for spend on our account. Great work guys – James M

Thursday, September 8, 2022

Persisted Until it was Solved

The team have solved a long standing problem that has been an inconvenience over a long period of time. They persisted until this was solved. – Marcia A

Monday, September 5, 2022

Prompt Service

The team was prompt enough to send us a notification on the completion – Ritu A

Friday, September 2, 2022

Service was Fantastic

Andrew completed the .au purchase for me, his service was fantastic. Andrew was able to complete the purchase without any issues.  Thankyou Andrew – Corinne L

Friday, September 2, 2022

Very Helpful

Oscar was very helpful in finding the problem and advising the troubleshooting steps. – Vindu E

Wednesday, August 31, 2022

Speedy Work

Speedy work – Thanks Bob and Guy. – Dave D

Friday, August 26, 2022

Fantastic as Usual

Guy was fantastic as usual, thanks – Abraham K

Wednesday, August 24, 2022

Thank You

The support staff was able to restore a corrupted file which was really important as it is used everyday –  Thank you. – Malcolm P

Tuesday, August 23, 2022


Thanks – Anne M

Monday, August 22, 2022

Very Good Service

Thank you for your very good service Brayden – Jenny S

Friday, August 19, 2022

Great thanks heaps

Great thanks heaps – Anne M

Friday, August 19, 2022

Awesome Service

Sebastian was super helpful in getting to the bottom of my enquiry. I was relieved that he was able to troubleshoot and be patient with me, and the ticket was solved once we had the ball rolling. Awesome service. Thanks! – Janice W

Friday, August 19, 2022

A+ fast and effective work!

A+ fast and effective work! Thank you. – Stephen M

Friday, August 19, 2022

Fantastic customer service. Puts the big companies to shame

Fantastic customer service. Puts the big companies to shame. Well done RWTS – Matthew O

Friday, August 19, 2022

Thank you.

Thank you. – Anne M

Thursday, August 18, 2022

Great work as per usual

Great work as per usual Guy. Thanks for getting us up and running so fast 🙂 – Deanne A

Thursday, August 18, 2022

Very quick responses and very helpful.

Very quick with the responses and very helpful. – Glenn Z

Thursday, August 18, 2022

Am always confident they will be able to assist me and solve my issues

I always find the help desk people to be very helpful and courteous. I am always confident they will be able to assist me and solve my issues. Thank you. – Malcolm P

Wednesday, August 17, 2022

Prompt and helpful as usual

The service was prompt and helpful as usual, thank you Oscar, we have received the SIM card – Sue B

Monday, August 15, 2022

Team worked hard to make it happen

Team worked hard to make it happen – Nathan S

Wednesday, August 10, 2022


Thanks Guy! – Dave D

Monday, August 8, 2022

Great job.

Alex did a great job. – Dane N

Friday, August 5, 2022

Very speedy response

Very speedy response. All very good. – David R

Friday, August 5, 2022

Excellent and efficient!

Excellent and efficient! – Phillipa

Tuesday, August 2, 2022

Thank you!

Thank you! – Anne M

Monday, August 1, 2022

Best support in the Multi-Verse.

Exceptional! Best support in the Multi-Verse. – Brian K

Friday, July 29, 2022

Helped Solve the internet issue

Very good bloke that help me solving the internet issue. – Sergio S

Thursday, July 28, 2022

Walked me through and was very helpful

Brayden walked me through and was very helpful. I like using photos to support! – Merryll-Anne M

Wednesday, July 27, 2022

Excellent Work

Excellent work Seb, thank you kindly. – Stephen M

Tuesday, July 26, 2022

Thank you.

Thank you. – Anne M

Thursday, July 21, 2022

Responsive and a great help

Tom was responsive and was a great help re this issue. – Leah M

Monday, July 18, 2022

Fantastic support

Fantastic support, prompt actioning of requests and always a polite manner 🙂 – Sbeela S

Friday, July 15, 2022

Real World are terrific

Real World are terrific. Their agents are understanding and very efficient.  As an older non-tech savvy couple we would be lost without them. – Paul B

Friday, July 15, 2022

Made it feel safe to use my computer

I am glad I phone to check my computer was not hacked.
Seb check the computer immediately to ensure no one else had access. He did recommend resetting and changing passwords and contacting my bank, which I did.
I felt he did all the necessary checks and felt safe using my computer following the call.
Thank you
– Eva A
Thursday, July 14, 2022

Couldn’t ask for better service

Couldn’t ask for better service – Adam Y

Tuesday, July 12, 2022

No issues

No issues. All resolved. – Rodney S

Monday, July 11, 2022

Really Happy

I’m really happy with the advice I got from Tom. What he suggested fixed my issue. – Matthew M

Monday, July 11, 2022

Great work

Great work Sebastian – Bec K

Thursday, July 7, 2022

Excellent Service.

Excellent Service. – Brian K

Friday, July 1, 2022

Excellent detail and prompt response

Excellent detail and prompt response. Thank you Andrew – Peter M

Thursday, June 30, 2022

Thanks for doing it so speedily!

Thanks for doing it so speedily! – Dave D

Wednesday, June 29, 2022

Thanks for his guidance and patience

Thanks to Jake who competently set up two new computers and have them running without problems. Thanks for his guidance and patience, especially to my ignorant questions. – Christine M

Tuesday, June 28, 2022

Helpful as always!

Jason is helpful – as always! – Dave D

Monday, June 27, 2022

Doesn’t get better than that

Quick response; quick fix. Doesn’t get better than that. Thanks Jason! – Richard M

Monday, June 27, 2022

Really satisfied with the communication.

Really satisfied with the communication. – Rod Y

Friday, June 24, 2022

Responded extremely quickly

Oscar was great! Responded extremely quickly with the information requested. – Michael G

Tuesday, June 21, 2022

Helpful and quick service as always.

All good. Helpful and quick service as always. – Helen C

Thursday, June 16, 2022

Product & Service AAA

As always Product & Service AAA – Mervyn J

Thursday, June 16, 2022

A pleasure working with you as always

Special Thanks to David F who stepped in to take this over. Appreciated that very much as I’ve worked with Dave F for so many years that it then becomes very helpful as I know & am confident in his level of understanding of our specific system & issues. So Thanks very much Dave, a pleasure working with you as always 🙂 – David H

Friday, June 10, 2022


Great, thanks Tom. – Anne M

Friday, June 10, 2022

Thanks again.

Thanks again. – Anne M

Wednesday, June 8, 2022

Satisfied with the response

I  am satisfied with Sebastian’s response to our issue yesterday. – Liz S

Tuesday, June 7, 2022


Helpful and fixed the problem – Nathan S

Monday, June 6, 2022

Amazing as always.

Guy is amazing as always. – Catherine S

Thursday, June 2, 2022

Exactly what we needed!

Great quick service – thank you so much for your help Andrew and getting them to me so quickly.  Exactly what we needed! – Heidi K

Wednesday, June 1, 2022

Always helpful

Always helpful thanks Guy and team – Helen B

Wednesday, June 1, 2022

Happy with the Service

Quick response.  Happy with the service. – Geoff R

Monday, May 30, 2022


Thanks – William H

Friday, May 27, 2022

Couldn’t have asked for a better response

Received the a response with the requested information with a very fast turn around. Couldn’t have had a better response. Concise and efficient. – Liam D

Wednesday, May 25, 2022

Went the Extra Mile

Jake was great and turned up on time. The job was done with minimal disruption to the day. While waiting for one of the PC to become available Jake also went the extra mile showing me a little trick on my PC to make my day a little easier. – Thanks team – Jo C

Tuesday, May 24, 2022

Happy with Everything

Very polite and took his time to make sure it was all working and that we were happy with everything – Anitta F

Thursday, May 19, 2022

Amazing and quick assistance

Amazing and quick assistance from Brayden. – Catherine S

Friday, May 13, 2022


Legend! – Richard C

Thursday, May 12, 2022

Very supportive, very capable

Very supportive, very capable – Moria J

Monday, May 9, 2022


Brayden was excellent – David R

Friday, May 6, 2022

Pleasant to work with.

Brayden was pleasant to work with.  – Chiew Hwa K

Thursday, May 5, 2022

Excellent work, Thank you

Excellent work, thank you Seb. – Stephen M

Wednesday, May 4, 2022

You are amazing, thank you!!

Alex, you are amazing, thank you!! – Deanne A

Tuesday, May 3, 2022

Thanks Team

Thanks Team – Jo C

Tuesday, May 3, 2022

Fixed quite quickly.

Seb had it fixed quite quickly. – John S

Monday, May 2, 2022

Very quick for a simple, quick, request that was immediately needed.

Brayden was very quick for a simple, quick, request that was immediately needed. Thank you! – Zane G

Wednesday, April 27, 2022

Prompt and sorted my questions with no problems

Ryan was very prompt with his responses and sorted my questions with no problems.  Thank you Ryan – Lisa L

Wednesday, April 27, 2022

Always very friendly and helpful

Always very friendly and helpful especially to our sometimes complicated requests! – Helen H

Friday, April 22, 2022

Great service as usual 🙂

Great service from Brayden as usual 🙂 – Wendy C

Friday, April 22, 2022

Clear and concise 10/10.

Oscar is awesome to deal with, clear and concise 10/10. – Patrick E

Friday, April 22, 2022

Thanks for your help and support.

Thanks Guy for your help and support. – Helen B

Wednesday, April 20, 2022

Very helpful.

Brayden was very helpful. – Helen B

Wednesday, April 13, 2022

Alex was a great help

Alex was a great help, top bloke. Thanks again. – Daniel E

Tuesday, April 12, 2022

⭐⭐⭐⭐⭐ – 5 Stars

⭐⭐⭐⭐⭐ – 5 Stars

True professionals and always happy to go the extra mile to make a customer smile. 5 stars are to little, these guys deserve more. Would close my eyes and recommend them. Keep it up guys – Mervyn J

Monday, April 11, 2022

AAA service and support

AAA service and support. Cheers – Mervyn J

Monday, April 11, 2022

Solve the issue quickly!

Solve the issue quickly! – Charlie B

Friday, April 8, 2022

Excellent Service.

Excellent Service. – Brian K

Friday, April 8, 2022

Thanks for the Help

Thanks Brayden for the help. I really value the relationship you build with you clients – Liz D 

Friday, April 8, 2022

Great work!

Great work, Alex, thank you very much. – Stephen M

Wednesday, April 6, 2022

Thank you for updating so promptly.

Thank you for updating so promptly. – Kerry W

Wednesday, April 6, 2022

Continue to be impressed with how the team engage with support

Continue to be impressed with how the team engage with support. Really grateful. – Berlinda F

Tuesday, April 5, 2022

So helpful every time

Have always had the best experience with Oscar! So helpful every time. Thanks. Lucy M

Monday, April 4, 2022

Always so prompt with easy to follow instructions

Always so prompt with easy to follow instructions. Much appreciated – Celeste P

Monday, April 4, 2022

Excellent work!

Arrived next day, excellent work! – Stephen M

Thursday, March 31, 2022

Excellent Support

Excellent support from Guy, and David was also helpful (in Guy’s absence) with this ticket. Guy provided the appropriate solution and advice with this ticket, including following up and on screen assistance. We really appreciate you! – Julie M
Tuesday, March 29, 2022

Very efficient service.

Very efficient service. Less than 24 hrs from notification that the NBN was down (on Sunday no less) until our NBN was fixed. Thanks team! – Sarah T

Monday, March 28, 2022

Excellent work

Excellent work, thanks Michael! – Stephen M

Thursday, March 24, 2022

Fantastic, knowledgeable and patient

Guy was fantastic, knowledgeable and patient – David G

Tuesday, March 22, 2022

Quick and Pain free

Install and cut over was quick and pain free 🙂 – Dave D

Monday, March 21, 2022

Thank you !!!!

Thank you !!!! – Anne M

Monday, March 21, 2022

Love your work

Love your work Jason – Kathryn C
Monday, March 21, 2022


Great – Maheer H

Thursday, March 17, 2022

Great, Thanks

Great Seb, Thanks.

Thursday, March 17, 2022


Guy did well in his attention to fix the problem asap – Grahame O

Thursday, March 17, 2022

Greatly Appreciated!

Quick response/resolution is greatly appreciated. – Brad H

Thursday, March 17, 2022

Very Pleased

Thank you Oscar for resolving this concern I am very pleased that we got the NBN in before the tenant handover. – Joe P

Wednesday, March 16, 2022

Very Helpful

Very helpful and followed up as he said he would. – Jenna C

Tuesday, March 15, 2022

Very helpful and easy

Very helpful and easy – Mary R

Thursday, March 10, 2022

Helpful and Supportive as usual

As usual the service has been helpful and supportive, thanks! – Sue B

Thursday, March 10, 2022

Great Job

Alex did a great job and spent a lot of time trying to resolve the issue. Whist there was an issue with not receiving the correct cable in our delivery he was very apologetic and helpful with getting everything sorted. He is very good at explaining what is to be done over the phone, and was patient with any questions I had or If I didn’t understand at any point.  Thanks Alex!! – Debbie H

Wednesday, March 9, 2022

Awesome, thank you!!

Awesome, thank you!! – Anne M

Wednesday, March 9, 2022

Fantastic customer service

Fantastic customer service – Sean K

Tuesday, March 8, 2022


Yay!!! Thanks Guy! – Kathryn C

Tuesday, March 8, 2022


I am very pleased that I had contact with an agent who knew how to fix the problem of dropouts – Annette Cook

Thursday, March 3, 2022

Very good service.

Very good service – Jenny S

Tuesday, March 1, 2022

Good job!

Good job! – Dave D

Tuesday, March 1, 2022

Great quick service

Great quick service – Simone C

Sunday, February 27, 2022

All is working well.

Thank you, all is working well. – Anne M

Thursday, February 24, 2022

Above and beyond!

Thanks Brayden, above and beyond! – Anne M

Thursday, February 24, 2022

As always, your staff were helpful and friendly

As always, your staff were helpful and friendly. Thanks! – Sue B

Monday, February 21, 2022

Appreciate the service.

Thanks for getting this taken care of – appreciate the service. – Dave H

Thursday, February 17, 2022

Very Helpful

Alex was very helpful and took his time to discuss the issue with me and he made sure I was satisfied with the system before he got off the phone. Thanks Alex – Christiane W
Thursday, February 17, 2022

Resolved quickly

Resolved quickly – John R

Thursday, February 17, 2022

Great and very helpful

Brayden is great and very helpful – Ian G

Wednesday, February 16, 2022

Excellent Work

Excellent work, Alex really came through on short notice. A+ – Stephen M

Wednesday, February 16, 2022

Very Satisfied

Very Satisfied – John S

Tuesday, February 15, 2022

The customer service was excellent

The customer service was excellent – Mal Y

Thursday, February 10, 2022

Able to Resolve our issue quickly

Thanks for your help Tom.  You were able to resolve our issue quickly and I really appreciated it.
Wednesday, February 9, 2022

Great work 🙂

Thank you Alex.  Great work 🙂 – Kerry W
Wednesday, February 9, 2022

Top Quality Support

Top quality support from Guy!  Very much appreciated thanks – Helen B

Monday, February 7, 2022

All issues sorted out very swiftly.

All issues sorted out very swiftly. Thank you Brayden – Cheryl S

Friday, February 4, 2022

Great turn around time

Great turn around time and did exactly as was asked and even went above and beyond to show me how to do this in future. – Tim M

Thursday, February 3, 2022

Good Connection

Good connection with Andrew & Kym since this email exchange over a year ago. – John T

Wednesday, February 2, 2022

Thank you!

Thank you! – Dimity K

Wednesday, February 2, 2022

Excellent Service

Excellent service delivered with patience, care and good humour! – Peter M

Monday, January 31, 2022

Excellent Service and Proactive Support

Excellent Service. Very rare to see Proactive support of this kind. – Brian K

Monday, January 31, 2022

Quick response

Quick response so that was pretty good. – James C

Thursday, January 27, 2022

Thank you for such great service!

Sebastian helped me with my issue promptly. Thank you for such great service!

Friday, January 21, 2022

Very, Very, Happy

So very very happy how quickly RWTS were able to respond to our concern and help us fix the problem – Meera S

Friday, January 21, 2022

Appreciate the Support

I really appreciate Seb’s support in helping to diagnose the damaged laptop and connecting me to the new one. – Michelle Z

Wednesday, January 19, 2022

Excellent, fast work.

Excellent, fast work.  Thank you! – Steven M

Friday, January 14, 2022

Excellent work.

Excellent work. Thank you – Steven M
Thursday, January 13, 2022

Keep up the good work/service!

Guy was very helpful!  Keep up the good work/service!

Tuesday, January 11, 2022

Thank you

Thank you – Kerry W

Monday, January 10, 2022

Quick Response and Easily Resolved

A fairly quick response and easily resolved. Thank you. – Adam H

Monday, January 10, 2022

Great Work

Thanks to Seb for his great work and for helping me on another issue. – Jeff R

Friday, January 7, 2022

Working Well

Thanks Ryan, all seems to be working well now. – Anne M

Wednesday, December 29, 2021

Thank you. Great job.

Thank you. Great job. – Kerry W

Friday, December 24, 2021

Courteous and Efficient

Brayden was courteous and efficient and was able to solve my problem pretty quickly. Thanks again. – Malcolm P

Thursday, December 23, 2021

Great prompt service

Great prompt service. Thank you – Simone C

Thursday, December 23, 2021

Thank you

Thank you David. – Kerry W

Wednesday, December 22, 2021

Response was very quick

The response was very quick. I got some helpful advice about updating my masOS. – Matthew M

Monday, December 20, 2021

Very helpful. Thank you.

Very helpful. Thank you. – Malak B

Friday, December 17, 2021

You have a great team there

Excellent, prompt. You have a great team there. – Deanne A

Friday, December 17, 2021

Prompt and helpful guidance

Prompt and helpful guidance from Brayden – Ian G

Thursday, December 16, 2021

Made my day 🙂

Thanks heaps and thanks for the feedback Tom, it made my day 🙂 – Anne M

Wednesday, December 15, 2021


Dawn was great, having to revise the agreement multiple times for legal – Sarah V

Tuesday, December 14, 2021

Quite Responsive

Real World have been quite responsive when I have contacted them with issues. – Gioia B

Friday, December 10, 2021

Went Above and Beyond

Seb was fantastic and went above and beyond to get this sorted for me. Thank you! – Julie M

Wednesday, December 1, 2021

Quick service

Quick service – Glyn H

Thursday, November 25, 2021

You guys are Legends!

You guys are Legends! – Richard C

Thursday, November 25, 2021

Quick responses

Quick responses and provided me with information as it became available – Abra M

Thursday, November 25, 2021

Very quick and helpful

Very quick and helpful – Lolly F

Thursday, November 25, 2021

Very Helpful

I received a call back within 2 business days and Rochelle was very helpful and transferred my enquiry to the correct people. – Sue B

Tuesday, November 23, 2021

Very helpful and knowledgeable.

Ryan was very helpful and knowledgeable. – William H

Tuesday, November 23, 2021

All done promptly and satisfactorily.

All done promptly and satisfactorily. – Wasiul B

Monday, November 22, 2021

Full Marks!

Quick response, and quick diagnosis and description of issue. Full marks! – Rob W

Friday, November 19, 2021

Good job

Good job Guy! – Dave D

Thursday, November 18, 2021

Very happy with the immediate service

Very happy with the immediate service I received. Thank you. – Cheryl S

Tuesday, November 16, 2021

Excellent service as always

Excellent service as always – Brenda M

Tuesday, November 16, 2021

Very Helpful

All good thanks, Brayden was very helpful. – Sonja W

Tuesday, November 16, 2021

Contact was quick

It all worked ok. System self fixed but contact was quick – Nathain S

Wednesday, November 10, 2021

Very helpful and gracious

Sebastian was very helpful and gracious in getting this case finalised. The rest of the team who assisted on this ticket were also wonderful from Guy all the way through. Thank you!!! – Julie M

Tuesday, November 9, 2021

Always very helpful and accommodating

Guy is always very helpful and accommodating – Allan L

Tuesday, November 2, 2021

The Team always delivers

The Team always delivers – Sarah V

Tuesday, November 2, 2021

Very kind and helpful.

Thank you Tom, rookie error on our part but you were very kind and helpful. – Rebecca S

Tuesday, November 2, 2021

Fantastical, magical work

Fantastical, magical work by the bearded wizard! – Stephen M

Thursday, October 28, 2021

Excellent work guys, quickly done

Excellent work guys, quickly done – Stephen M

Tuesday, October 26, 2021

Excellent, prompt, thorough & friendly service

Excellent, prompt, thorough & friendly service – much appreciated!! – Julie M

Monday, October 25, 2021

Quick & efficient resolution

Quick & efficient resolution to my issue. – Kerrin C

Monday, October 25, 2021

Resolved the issue very quickly.

Tom resolved the issue very quickly – Edgar V

Friday, October 22, 2021

Fast and efficient service to our request.

Fast and efficient service to our request.  Done in under an hour. – Glyn H

Thursday, October 21, 2021

Quick and fast, thanks alot!

Quick and fast, thanks alot! – Maheer H

Tuesday, October 19, 2021

Great help and very quick

Great help and very quick – Roger C

Tuesday, October 19, 2021

Extra helpful. Fixed request promptly

Brayden was extra helpful. Fixed request promptly – Bree W

Wednesday, October 13, 2021

Excellent support and customer service

I had excellent support and customer service from both Prajwal and Brayden. I was a bit stressed out and they definitely helped me calm down! – Kate J

Wednesday, October 13, 2021

Thanks dealt with quickly!

Thanks dealt with quickly! – Damien W

Tuesday, October 12, 2021

Very quick and efficient with his action.

Brayden Steel was very quick and efficient with his action.

Monday, October 11, 2021

Friendly, patient, competent and easy to communicate with

Friendly, patient, competent and easy to communicate with – Bill W

Friday, October 8, 2021

Appreciate the quick response

In the few times I have needed help I appreciate the quick response in helping me. I do apologise again for this request that I really didn’t need your help, but appreciate that you acknowledged my request the first available morning. – Stephen F

Friday, October 8, 2021

Thank you Prajwal.

Thank you Prajwal. – Kerry W

Friday, October 8, 2021

Showed a high level of competence in dealing with my issue

Brayden showed a high level of competence in dealing with my issue and thankful he solved by problem so quickly – Grahame O

Thursday, October 7, 2021

Alex was a great help

Alex was a great help. Thanks. It works fine now – Linda N

Wednesday, October 6, 2021

Technical know how and experience were evident

Bob is the best! Everything went as expected. Technical know how and experience were evident. Thank you all! – Russel H

Tuesday, October 5, 2021

Solved the problem

Alex solved the problem in a great manner. Thank you – Sean R

Tuesday, October 5, 2021

Kept me to up to date

Andrew kept me to up to date with the progress. – Peter H

Friday, October 1, 2021

Really know your stuff and are proactive and fast

Bob – you’re the best. You really know your stuff and are proactive and fast – Russel H

Thursday, September 30, 2021

Helped solve the problem

David helped solve the problem just by email. – Matthew M

Wednesday, September 29, 2021

Excellent Service !!

Excellent Service !! – Brian K

Wednesday, September 29, 2021

Exactly what I was looking for

Exactly what I was looking for – Lisa S

Tuesday, September 28, 2021

Swift, knowledgeable and friendly assistance

I’m very thankful for Tom’s swift, knowledge and friendly assistance. – Harry R

Thursday, September 23, 2021

Excellent Support provided in a positive, polite and efficient nature

Excellent. Thank you to Brayden (and the friendly team at RWTS). I appreciated the positive, polite, efficient nature of the conversations and email exchanges. There was quick follow-up to each of my messages. Brayden was patient and explained to me clearly the different options and steps  in repairing my laptop. In the end, when the best option was to buy a new laptop, again there was clear and practical assistance to set up the laptop. Thank you again. – Sarah K

Thursday, September 23, 2021

Good and quick resolution

Good and quick resolution – John R

Wednesday, September 22, 2021

Much Appreciated

Thank you Seb. Much appreciated. – David W

Tuesday, September 21, 2021

Excellent Work

Excellent work, quick responses, lots of monitoring, lots of dedication from multiple people – well done! – Peter M

Monday, September 20, 2021


Great, quick to locate the issue remotely and get us back to work without delay. Thank you. – Terri E

Thursday, September 16, 2021

Support received was great

The support I received was great. Matter has been completed. – Anne H

Thursday, September 16, 2021


Alex was terrific, with a very speedy fix to my problem. – Marcia B

Wednesday, September 15, 2021

Was easy to follow help instructions

Was easy to follow help instructions – Mick C

Tuesday, September 14, 2021

Fantastic service. Thanks!

Fantastic service.  Thanks! – Lynn Y

Tuesday, September 7, 2021

Very prompt

Very prompt – Sam S

Thursday, September 2, 2021

Prompt Response

Great to see the alerts system is working as intended! Thanks for the heads up and prompt response. – Marcia B

Wednesday, September 1, 2021

Excellent Service

Excellent service. Was responded to quickly and request was actioned. Thank you – Christine Z

Tuesday, August 31, 2021

Good work

Good work  – Stephen M

Saturday, August 28, 2021

Great support as always

Great support as always, thanks 🙂 – Jennifer S

Friday, August 27, 2021

Timely and knowledgeable

Timely and knowledgeable – Gary W

Tuesday, August 24, 2021

Thanks for your help

Thanks for your help – Anne M

Tuesday, August 24, 2021

You guys just sorted it for me

Very Happy I did not have to stay on the phone; you guys just sorted it for me. – Leanne H

Monday, August 23, 2021


Perfect – Paul G

Friday, August 20, 2021

Great work. Thank you

Great work.  Thank you – Kerry W

Friday, August 13, 2021

Very prompt. Good advice. Fast and efficient

Very prompt. Good advice. Fast and efficient – Gary W

Thursday, August 12, 2021

Very helpful

Very helpful – William H

Tuesday, August 10, 2021

Excellent Support as usual.

Excellent Support as usual. – Brian K

Tuesday, August 10, 2021

Super fast work. A++

Super fast work.  A++ – Stephen M

Friday, August 6, 2021

Excellent service

Excellent service – Very quick response, Thanks – Peter M

Friday, August 6, 2021

Prompt & efficient.

Prompt & efficient. Made my life much easier. Thanks! – Celeste P

Thursday, August 5, 2021

Excellent work

Excellent work – Stephen M

Thursday, August 5, 2021

Quick response

Quick response when I emailed. Well done Brayden! – Celeste P

Wednesday, August 4, 2021

Very satisfied with the Real World service

Guy always helps me out with my problems patiently and follows up on things as well. I am very satisfied with the Real World service. Thanks for the help – Akshaya G

Wednesday, August 4, 2021

You are an excellent team

Thank you RWTS. You are an excellent team. – Jenny S

Wednesday, August 4, 2021

Found the issues quickly

Guy was helpful and found the issues quickly. – Helen B

Tuesday, August 3, 2021


Real World knew more about our internet status than our provider! – Wendy C

Tuesday, August 3, 2021

Quick solution and very helpful

Quick solution and very helpful – Helen B

Friday, July 30, 2021

Gone above and beyond

Thank you so much for all you assistance this week, Tom. You really have gone above and beyond. Your personable attitude when when things weren’t going so well, as well as your IT skills, made the whole experience much better for us onboarding our new staff member, who was very stressed and upset. Without both of these things, I don’t know that she would have given us the week. Thank you again – Kristen M

Friday, July 30, 2021

Fast prompt service

Fast prompt service – Glyn H

Friday, July 30, 2021

We are getting the right advice

Thanks for your time yesterday afternoon. As always, we feel we are getting the the right advice from you guys. Talk soon. – Matt B

Wednesday, July 28, 2021

Very fast turn around

Very fast turn around, thanks! – Helen B

Tuesday, July 27, 2021

Fantastic !!!

Fantastic !!! – Brian K

Friday, July 23, 2021

Very prompt reply

Very prompt reply and resolved problem over the phone quickly.  Thankyou. – Stephen W

Tuesday, July 20, 2021

Fixing our problems much quicker

THANKS for fixing our problems much quicker than the 3 days listed at first. much appreciated. – Glenda D

Tuesday, July 20, 2021


Thanks, – William H

Tuesday, July 20, 2021

You saved me from anger and unfulfilled expectations

With my limited knowledge in all things IT, you saved me from anger and unfulfilled expectations. Thank you. – Ian M

Friday, July 16, 2021

Thank you

Thank you – Kerry W

Thursday, July 15, 2021

Fixed my problem

Big thank you to Guy, who fixed my problem that had been recurring for the last few weeks. – Kylie G

Monday, July 12, 2021

Customer is happy to have this resolved so quickly

Thanks for the quick work Praj – we were forwarding their fax number back to YCT back when RWTS didn’t have any fax support. Turns out that due to ACMA regulations implemented, anonymous calls weren’t being forwarded. Customer is happy to have this resolved so quickly after having just raised it. – Brad

Friday, July 9, 2021

Excellent Service !

Excellent Service ! – Brian K

Thursday, July 8, 2021

Fast response, well done

Fast response, well done – Stephen M

Thursday, July 8, 2021

Excellent, fast work

Excellent, fast work – Stephen M

Thursday, July 8, 2021

Excellent work

Excellent work – Stephen M

Friday, July 2, 2021

Had the details sorted fast

Guy was really quick and had the details sorted fast. – Mike S

Wednesday, June 30, 2021

Excellent work

Excellent work – Stephen M

Tuesday, June 29, 2021

It was great job

It was great job. Thanks. – Ramin K

Tuesday, June 29, 2021

Helpful suggestions

Helpful suggestions – Gary C

Tuesday, June 29, 2021

As usual, I was very happy with the service and support

As usual, I was very happy with the service and support we received when our modem started to malfunction – Bruce A

Monday, June 28, 2021

Seb got things resolved very efficiently.

Seb got things resolved very efficiently. – Edgar V

Friday, June 25, 2021

Resolve the issue with efficiency.

Very professional and helpful. Resolve the issue with efficiency. – Amee S

Thursday, June 24, 2021

Great Work

Great Work – Stephen M

Wednesday, June 23, 2021

Well done Brayden

Well done Brayden – Grahame O

Wednesday, June 23, 2021

Excellent Service!

Excellent Service! – Brian K

Wednesday, June 23, 2021

Great, prompt assistance from Praj

Great, prompt assistance from Praj – thanks! – Suzy T

Wednesday, June 23, 2021

Prompt response

Prompt response – Sam S

Tuesday, June 22, 2021

Great customer support

Great customer support – Sean K

Friday, June 18, 2021

Great work Seb.

Great work Seb. – Stephen M

Wednesday, June 16, 2021

Alex did great!

Alex did great! – Rex B

Tuesday, June 15, 2021

Very helpful and quick to resolve issue

Very helpful and quick to resolve issue – Paul D

Tuesday, June 15, 2021


Awesome – Craig B

Wednesday, June 9, 2021

Very Helpful

Sebastian was very helpful and work with the Ricoh technician to get the printer connected and working with our computer system.

Great work.

Friday, June 4, 2021

Thank you

Thank you very much – Stephen M

Friday, June 4, 2021

Great Troubleshooting and remote work.

Great Troubleshooting and remote work. – Stephen M

Wednesday, June 2, 2021

Good quick work

Good quick work – Stephen M

Wednesday, June 2, 2021

All seems to be working well.

All seems to be working well. – Anne M

Wednesday, June 2, 2021

Michael was extremely helpful.

Michael was extremely helpful. Thank you – Wendy C

Tuesday, June 1, 2021

Good, quick work

Good, quick work. – Stephen M

Monday, May 31, 2021

Excellent and thorough work

Excellent and thorough work by Seb – Stephen M

Monday, May 31, 2021

Great – Alex was able to find a solution and get everything workin

Great – Alex was able to find a solution and get everything working. Much appreciated the time and effort put in to solve this. – David L

Friday, May 28, 2021

Alex resolved my query on the spot

Alex resolved my query on the spot, clarified my concerns and answered all the questions I had.  I was so happy that he took control of the call in place of sending it to another area for resolution.  He was able to resolve everything during the call and even followed up with an email to ensure I had everything in writing.  Really appreciate this level of support and assistance! – Maria P

Thursday, May 27, 2021

Daniel was an absolute champ

Daniel was an absolute champ, identified the issue and had it resolved in 10 minutes. Legend. – Paddy M

Tuesday, May 25, 2021

Resolved quickly

Issue was resolved quickly – Wendy C

Tuesday, May 25, 2021

Excellent Service !

Excellent Service ! – Brian K

Monday, May 24, 2021

Issue resolved promptly!

Issue resolved promptly!
Thanks – Helen H

Tuesday, May 18, 2021

Great service and communication.

Great service and communication. Well done. – Glyn H

Thursday, May 13, 2021

Very fast turnaround

Very fast turnaround and lots of assistance in ironing out the bugs – Wendy C

Wednesday, May 12, 2021

Very responsive

Very responsive – Malia W

Tuesday, May 11, 2021

Excellent Service !!!

Excellent Service !!! – Brian K

Tuesday, May 11, 2021

All good

All good, thanks again for your help Sebastian. – Sonja W

Wednesday, May 5, 2021

Excellent advice!

Excellent advice! – Lynn Y

Wednesday, May 5, 2021

Great Onsite

Guy was great onsite and assisting at short notice was much appreciated! Thanks, Team – Richard C

Wednesday, April 28, 2021

Good communication

Good communication – Wendy C

Wednesday, April 28, 2021

Excellent Support.

Excellent Support. – Brian K

Wednesday, April 28, 2021

Excellent and prompt service

Excellent and prompt service – thank you! – Julie M

Tuesday, April 20, 2021


Lachlan is brilliant. – William H

Tuesday, April 13, 2021

Always a fantastic experience

Always a fantastic experience, very helpful, quick to respond and makes sure I understand everything. I recommend the company to anyone looking for an internet provider. – Lucy M

Thursday, April 8, 2021

Thank you

Thank you. – Kerry W

Thursday, April 8, 2021

Really pleased

Really pleased and thankful that the team stuck with me to solve the issue – Peter M

Thursday, April 1, 2021


Awesome!! – Anne M

Thursday, March 25, 2021

Was a Big Help

Guy was a big help in getting me setup on my new laptop.  Thank you.  Regards Janelle G

Tuesday, March 23, 2021

Totally solved the problem

Ryan totally solved the problem. Thanks Ryan! – Roslyn D

Friday, March 19, 2021

Fast, simple!

Fast, simple! – Alex W

Monday, March 15, 2021

Very efficient

Very efficient thank you – Rhonda H

Thursday, March 11, 2021

Excellent prompt and complete service

Excellent prompt and complete service. Thank you! – Julie M

Thursday, March 11, 2021

Great Work

Thanks Jason, great work! – Dave D

Wednesday, March 10, 2021

Issue resolved very quickly

Sebastian was great and resolved my issues very quickly. Thanks! – Sonja W
Tuesday, March 9, 2021

Simple Fix

Once again a simple fix for a simple user! – Charles O

Friday, March 5, 2021

Issue resolved quickly

Seb resolved the issue very quickly. – Edgar V

Friday, February 26, 2021

Quick and Straight-forward

Quick and straight-forward. Thanks! – Dave T

Thursday, February 25, 2021

Great Service

Great service he was direct and easy to follow/understand 🙂 – Cassandra D

Tuesday, February 23, 2021

Extremely happy with the serice

Extremely happy with the service, Michael was very helpful and patient with installing phone app on my system – Allison G
Tuesday, February 23, 2021

Very satisfied

Very satisfied thank you – Marc W

Thursday, February 18, 2021

Really great help!

Really great help!
Saved me from scanning a lot more 🙂
Thank you – Courtney K

Thursday, February 18, 2021

Request dealt with no problems

Request dealt with no problems.
Thank you and kind regards. – Juliet B

Wednesday, February 17, 2021


Fantastic Andrew!  It was so good to get a quick reconnection … – Lynn Y

Tuesday, February 16, 2021

Quickly and After Hours

Guy got through all the issues with the vpn quickly and after hours. Cheers – Charles O

Monday, February 15, 2021

Very Quick and Patient

Very quick response and was patient with the help. Thanks! – Andrew S

Saturday, February 13, 2021

Very efficient

Very efficient! – Edwina M

Thursday, February 11, 2021

Goes above and beyond

As Always – Jason is amazing and goes above and beyond – Sarah V

Wednesday, February 10, 2021

Very Helpful

Very helpful and solved my problem very fast and efficiently. Thank you! – Louise C

Wednesday, February 10, 2021

Thank you

Thank you Prajwal 🙂 – Kerry W

Wednesday, February 10, 2021

Super happy

Super happy with Ryan’s work!! – Charles J

Tuesday, February 9, 2021

Helpful and Efficient

Helpful and efficient, was great! – Tara A

Monday, February 8, 2021

Always the consummate professional

Guy is always the consummate professional – Jason P

Wednesday, February 3, 2021

Most Helpful

Guy was most helpful in setting up my computer. – Edgar V

Tuesday, February 2, 2021

Polite, Helpful and Patient

Michael was very polite, helpful and patient when we couldn’t immediately gain access to my PC. – Kim D

Thursday, January 28, 2021

Quick to sort out

Spot on.  Quick to sort out the issue. – Paul H

Thursday, January 28, 2021

Efficient, Polite and Helpful

Michael fixed my computer problem very efficiently and was very polite and helpful.  Thank you very much! – Kathryn F

Saturday, January 23, 2021

Extremely Professional and Helpful

Michael was extremely professional and helpful 🙂
Neha S

Tuesday, January 19, 2021

Very Good

Very good, thank you so much for your service – Jenny S

Thursday, January 14, 2021

Fixed in a friendly timely manner

Excellent!  Issue fixed in a friendly timely manner. – Lynn Y

Wednesday, January 13, 2021

Great Work

Rang 10 minutes ago re a problem it is all fixed. Great Work – Russell Z

Wednesday, January 13, 2021

Very Prompt

Very prompt action. Thank you! – Julie M

Friday, January 8, 2021

Worked through problems well

Seb worked through the problem well after encountering difficulties with the initial fix. – Andrew M

Wednesday, January 6, 2021

Problem solved easily

Very Good! Well-done! My problem could be solved easily with in a short period. Good! excellent! – Yun L

Wednesday, December 23, 2020

Very Quick Response

Very quick response and sorted me out 100%.  Thank you. – Alison S

Wednesday, December 23, 2020

Pleasant and Very Helpful

All staff that I interacted with were both pleasant and very helpful. – Norman D

Tuesday, December 22, 2020

Closed in a timely fashion

Closed out in a timely fashion and works now – Andrew M

Tuesday, December 22, 2020

Quick and Easy Fix

Very quick response and easy fix for job.  Thanks. – Alison S

Friday, December 18, 2020

Good on following up

Good on following up – Sam S

Friday, December 18, 2020

Very efficient and professional response.

Very efficient and professional response. – Ian G

Tuesday, December 15, 2020

Very prompt

Very prompt – Sam S

Tuesday, December 15, 2020

Great outcome

Great outcome for us – Sean R

Monday, December 14, 2020

Resolved in three minutes

Very good. Resolved in three minutes! – Ricahrd C

Wednesday, December 9, 2020

Great Job

Great job. Thank you. – Kerry W

Wednesday, December 9, 2020

Prompt Attention and Quick Resolution

Thank you Jason for your prompt attention to this and quick resolution – Peter M

Tuesday, December 1, 2020

Timely response with an easy solution.

Timely response with an easy solution.

Thank you! – Judy D

Monday, November 30, 2020

Fantastic Service !!!!

Fantastic Service !!!! – Brian K

Wednesday, November 25, 2020

Excellent as Usual

Excellent as Usual – Kym S

Tuesday, November 24, 2020

Good Service

Good service – thanks to Prajwal. – Belinda O

Friday, November 20, 2020

Fantastic Follow Up

Fantastic follow up by the team. Were even able to FaceTime me to try and give me the best insight to my problems – Nick L

Thursday, November 19, 2020


Alex was awesome – Mitchell K

Thursday, November 12, 2020

Fantastic Service

Fantastic service from the team yesterday, especially Andrew going over and above to come on-site for trouble-shooting and assistance. Many thanks once again – Philip G

Sunday, November 8, 2020

Thanks to the team

Systems & email back up and working fine – thanks to the team – Rod C

Thursday, November 5, 2020

Very Professional Service

Very professional service. Many thanks for your assistance. – Chris K

Wednesday, November 4, 2020

Great Communication

Great communication with prompt responses. – Jonathan B

Wednesday, November 4, 2020

Very Helpful

Guy has always been very helpful – Grahame O

Wednesday, November 4, 2020

Brilliant Service!

Brilliant Service! – Brian K

Tuesday, November 3, 2020


The help I got from Michael was great and the problem is all fixed. – Janelle G

Tuesday, October 27, 2020

Very Happy

Was very happy – my scanner and server issue were sorted out very quickly. – Jane Z

Friday, October 23, 2020

Thankful for the Support

Friendly, effective and skilled.  I am thankful for the support.

Friday, October 23, 2020

Appreciate the Support

Thanks very much to Dave, Alex and the team who helped us out last Sunday with the server issue, appreciate the support.
– Philip G

Friday, October 23, 2020

Prompt and Patient

Michael was able to assist promptly and patiently – Megan

Thursday, October 22, 2020

Quick Action

Thanks for the quick action! – Lolly F

Wednesday, October 21, 2020

Very good, quick and thorough!

Michael’s service was very good, quick and thorough.  He explained thing perfectly. – Collen V

Tuesday, October 20, 2020

Very good

Very good – Shash K

Friday, October 16, 2020

Super responsive

Super responsive. Understand our requirements and needs and were happy to accommodate. – Richard W

Friday, October 16, 2020

Quick and efficient service

Thank you for your quick and efficient service. I have not had a problem with my monitor since. Thanks again. – Rana A

Thursday, October 15, 2020

Thank you

Thank you for helping us implement our new phone system and the few glitches we have had – Bill C

Friday, October 9, 2020

Excellent Service !!!

Excellent Service !!! – Brian K

Tuesday, October 6, 2020

Very Helpful

Prajwal was very helpful to get our office phone system working as intended.  Very grateful. – Kenny N

Tuesday, October 6, 2020

Andrew is the best

Andrew is the best – Mitch D

Friday, October 2, 2020

Patient, understanding and helpful.

Patient, understanding and helpful. – Paul H

Tuesday, September 29, 2020

Prompt and exact answer

Rochelle took accurate description of the issue and got Andrew on the phone who provided direct answer.  Also followed up with email.  Prompt and given exact answer I wanted.  Thanks! – Marcus I

Friday, September 25, 2020

Perfect service received.

Oscar was most helpful! Perfect service received. – Sean T

Friday, September 25, 2020

Very Helpful

Jason was very helpful. Thanks – Toni O

Friday, September 25, 2020

Very efficient

Very efficient – Kit N

Wednesday, September 23, 2020

Fast and Friendly Assistance

All good, thanks for the fast and friendly assistance. – Sonja W


Wednesday, September 23, 2020


Helpful thank you 🙂 – Saima Z

Friday, September 18, 2020

5 start service

Alex has been wonderful to work with – 5 star service – Kristen W

Friday, September 18, 2020

Great response

Great response – Bree W

Wednesday, September 16, 2020

Great Work

Great work Guy the prompt action on getting me back on with my emails is much appreciated. – Terry E

Wednesday, September 16, 2020

Thanks Team!

Thanks Team! – Kelly J

Thursday, September 10, 2020

Great Job

Great job thanks very much. :+1: – Johnny T

Thursday, September 10, 2020

Problem Fixed

My problem was fixed easily in 2 days. – Carol B

Wednesday, September 9, 2020

Quick, easy, solved first time.

Quick, easy, solved first time. Thanks Michael – Anthony B

Tuesday, September 8, 2020

Helpful and Friendly

Guy was very helpful and friendly helping my with each of my problems as they arose – Richard K

Tuesday, September 8, 2020

Brilliant Service !

Brilliant Service ! – Brian K

Friday, September 4, 2020

Great Service !!

Great Service !! – Brian K

Thursday, September 3, 2020

Prompt, helpful and polite.

Prompt, helpful and polite. Thank you. – Cara M

Wednesday, September 2, 2020

Great Support

As always, great support – Andy H

Tuesday, September 1, 2020

Great support as usual

Great support as usual – Kym S

Thursday, August 27, 2020

Practical solution addressing the problem

Lachlan! Brilliant. Practical solution addressing the problem. – Donald L

Thursday, August 27, 2020

Problem all solved!!

It is always great working with Guy!  Problem all solved now. – Kylie M

Tuesday, August 25, 2020

Quick action

Quick action – Ralph E

Wednesday, August 19, 2020

Many thanks

Many thanks for getting onto this so fast.  Saved my bacon!! – Daniel M

Wednesday, August 19, 2020

Very helpful and efficient support!

Very helpful and efficient support!  Thank you! – Kylie M

Friday, August 14, 2020

Very good and friendly service

Very good and friendly service.  Problem sorted – Evangeline C

Thursday, August 13, 2020

Excellent Support

Excellent Support – Sunil K

Wednesday, August 12, 2020

Very quick response

Very quick response, that’s what we needed., happy with it! – Zane G

Wednesday, August 12, 2020

Brilliant Service

Brilliant Service as usual. – Brian K

Tuesday, August 11, 2020

Helpful and Patient

Guy was very helpful and patient. – Tara

Friday, August 7, 2020

Thank you

Thank you Daniel for your assistance today. – Kerry W

Thursday, August 6, 2020

Very Helpful

Alex was very helpful and provided all the required information for me to make the appropriate decision for our business – Jamie Q

Wednesday, July 29, 2020

Responded very promptly

Guy responded very promptly to my request and was speedy in carrying out the job – Mike S

Wednesday, July 29, 2020

Great Work

Great work Guy.  Thank you for your assistance., – Kerry W

Monday, July 27, 2020

Very Helpful

Good communication, very helpful – thanks Oscar. – Andrew H

Monday, July 27, 2020

5 stars

5 stars – Sarah C

Thursday, July 23, 2020

Super Helpful

Brayden was super helpful and resolved my problem. – Danny M

Thursday, July 23, 2020

Very Helpful

Brayden was very helpful and obliging taking the time to listen and not overwhelm me with instructions, trying every avenue he could to help us get the internet up and running again.  A pleasure to deal with. – Sharon

Wednesday, July 22, 2020

Very Good

Very Good – Brenda

Wednesday, July 22, 2020

Top notch

Thanks, Guy – top notch! 🙂 – Bec K

Wednesday, July 22, 2020

Very quick and friendly response!

Very quick and friendly response! – Sam A

Tuesday, July 21, 2020

Great Job

Thanks Guy

Given our team are all working from home, farm, office and mobile it is surprising how robust our connectivity been. It is inevitable there are some tech glitches but you guys come in to get things sorted quickly and we are very grateful that you keep us on the rails. You are doing a great job and thanks on behalf of our team.

Cheers – Rod C

Friday, July 17, 2020

Very happy

Very happy – John B

Friday, July 17, 2020

Always resolves the issue and is helpful

Brayden always resolves the issue and is helpful – Iveta M

Thursday, July 16, 2020

Always good to work with the team

Always good to work with the team. – Ian G

Tuesday, July 7, 2020

Always Happy

I am always happy with the help I receive from the boys. – Joy A

Monday, July 6, 2020


Guy was excellent regarding addressing the problem and following me up. – Jeanette M

Thursday, July 2, 2020

Excellent Support

The support I received was excellent thank you. – Michelle Z

Wednesday, June 24, 2020

Great advice and assistance

I always appreciate the advice, assistance and guidance of Brayden, Guy and the team – Ian G

Tuesday, June 23, 2020

Excellent Service

Excellent service, responsive to my needs and always there to answer the phone. – Lizzie C

Monday, June 22, 2020

Fast and efficient

Fast and efficient! Thank you. – Dimitry K

Friday, June 19, 2020

Great to see Guy in the office!

Great to see Guy in the office! – Polly N

Wednesday, June 17, 2020

Always Helpful

Oscar is the best, always helpful. :+1: – Johnny T

Wednesday, June 17, 2020

Great Response

Great response rate 🙂 – Wendy C

Tuesday, June 16, 2020

Thanks Team.

Thanks team 🙂 – Kelly J

Monday, June 15, 2020

Always Good Service

Always good service. – David H

Monday, June 15, 2020

Great initiative and professional follow through.

Great initiative and professional follow through. – David G

Friday, June 12, 2020

Thanks for the assistance

Thanks for the assistance – much appreciated! – Liz C

Thursday, June 11, 2020


Thanks Brayden for sorting our our router situation so quickly….  really appreciate it. – Jane Z

Monday, June 8, 2020

Always helpful.

Always helpful. Listen & supportive – Iveta M

Friday, June 5, 2020

Excellent Service

Excellent service.  Thank you. – Kerry W

Friday, June 5, 2020

Very quick solution

Very quick solution to a urgent problem
Thank you – Grahame O

Wednesday, June 3, 2020

Usual great service

Usual great service I’ve become accustomed to from Brayden 🙂 – Wendy C

Wednesday, June 3, 2020



Monday, June 1, 2020

Great Service!

Great service! Thanks Oscar and team. It was very easy to have the NBN connected and everything is working perfectly so far. – Sarah T

Thursday, May 28, 2020


10/10 Brayden fixed my computer in 10 mins – Ashleigh S

Wednesday, May 27, 2020

Valuable Service: Sermon Recording Playback

The sermon recording playback on the phone has added a valuable point of contact for those in our congregation who are not ‘connected’ to the internet during this time when we cannot meet face to face each Sunday. – Sandy M

Tuesday, May 19, 2020

Excellent Support

I would rate the support received as excellent. Oscar was very helpful. – Gary K

Tuesday, May 19, 2020

Extremely Polite and Helpful

When I rang the person on the phone was extremely polite and helpful.  The request was processed and actioned with a very quick time frame.
Thank you! – Joanne P

Monday, May 18, 2020


The equipment is working properly and I am satisfied and happy of the outcome. – Malia W

Friday, May 15, 2020

Super Quick Response

Always happy with the super quick response from Brayden. Awesome, Thanks! – Annette M

Thursday, May 14, 2020

Great Job

Brayden has done a great job and provided the information we have asked for. – Jacob G

Thursday, May 14, 2020


Brilliant! – Donald L

Tuesday, May 12, 2020

Very professional

Brayden was great very professional and I am very happy with the way this was done. – Joy A

Thursday, May 7, 2020

Fast and Efficient Service

Fast and efficient service with instant communication, thank you. – Anna

Thursday, May 7, 2020

Problem identified and solved quickly.

Problem identified and solved quickly. Thanks – Rohan S

Tuesday, May 5, 2020

Very Efficient

Brayden was very efficient. Thank you – Daniel E

Monday, May 4, 2020

Awesome assistance

Awesome assistance – great to work with and achieved goal! – Lizzie C

Monday, May 4, 2020

Quick Response

Quick response and regular communication to me relating to the issue. Thank you – Russell Z

Friday, May 1, 2020

Very Happy

Thanks for your support and guidance throughout the process.
Very happy with our new Cloud PBX service and the ability to work remotely. – Maria P

Thursday, April 30, 2020

Prompt response

Prompt response. Thank you – Johanna F

Wednesday, April 29, 2020

Very polite and quick fix

Very polite and quick fix – Cheryl N

Monday, April 27, 2020

Always helpful

Always helpful and solves the issue. – Howard S

Monday, April 27, 2020

Most efficient

Most efficient – Lolly F

Friday, April 24, 2020

Prompt and helpful

Prompt and helpful – Cara

Thursday, April 23, 2020

Prompt response and resolution

Good turnaround with tech on site in 2 days after initial call and NBN provider by the following day get us back online. Thanks again for the prompt response and resolution. – Jamie L

Thursday, April 23, 2020

Super helpful

Brayden was super helpful in fixing my printer issues. Appreciate it 🙂 – Simone M

Wednesday, April 22, 2020

Very efficient

Oscar provides great responses and is very efficient. Always appreciate his efforts. – Ben L

Wednesday, April 22, 2020

Efficient and quick

Efficient and quick response to solve the problem.  Thanks. – Rob O

Tuesday, April 21, 2020

Very good

Very good – Quan N

Tuesday, April 21, 2020

Very prompt & helpful

Very prompt & helpful service. – Anna F

Tuesday, April 21, 2020

Great service!

Great service! – Erica Z

Friday, April 17, 2020

Like clockwork

Like clockwork. Thanks. 🙂 – Caroline R

Friday, April 17, 2020

Amazing as always

Guy is amazing as always – Kezia B

Friday, April 17, 2020

Helpful and Knowledge

Guy is very helpful and knowledgeable – Susan S

Thursday, April 16, 2020

Amazing Support

Andrew is a magnificent beast. You should give that guy a promotion. – David H

Thursday, April 16, 2020

Thank you for your support

No issues, thank you for your support – Juliet B

Thursday, April 16, 2020

Excellent Customer Service

Guy is excellent at customer service.  He is very patient and courteous and always fixes the problem. – Cheryl N

Wednesday, April 15, 2020


Excellent – Visha J

Wednesday, April 15, 2020

Very helpful

Very helpful. Questions answered and help offered resolved the questions I was asking. – Richard C

Tuesday, April 14, 2020

Great as always.

Great as always. – Brian K

Thursday, April 9, 2020

Thank you

Thank you Prajwal. – Kerry W

Wednesday, April 8, 2020

Thanks Team!

Thanks Team! – Kelly J

Wednesday, April 8, 2020

Brilliant in resolving issue

Brayden has been brilliant in assisting us to reboot the router remotely. He is definitely competent in resolving the Wi-Fi issue that we were having. – Rahman Z

Tuesday, April 7, 2020

Very personable and most helpful

Guy was very personable and most helpful.  Thanks again Kylie M : )

Monday, April 6, 2020

Very best in the market

Very best in the market , bunch of good people to work with – Nicholas D

Sunday, April 5, 2020

Very Efficient

Guy was very efficient with the changes that needed to be made, and explained things clearly and simply. – Mike S

Friday, April 3, 2020

Issue fixed promptly

Issue fixed promptly – Susan S

Friday, April 3, 2020

Excellent Support and Friendly Manner

I thank you today for your excellent support and friendly manner. – Cheryl N

Friday, April 3, 2020


Great ! – Brian K

Friday, April 3, 2020

Exceptionally Helpful

Guy was exceptionally helpful and proactive in completing and resolving this ticket. My new computer is up and running with all connections working. Follow up after the job to check everything was working was much appreciated. Thank you. – Brett D

Friday, April 3, 2020

Always very helpful

Guy is fabulous, always very helpful. I’d be lost without his expert help – Christiane W

Friday, April 3, 2020

Very impressed

Hi, I have been very impressed with the support we received, courteous and helpful staff, and a prompt resolution of our question, thanks! – Sue

Thursday, April 2, 2020

Quick and easy solution

Quick and easy solution was suggested and implemented. Thanks Brayden. – Leanne

Thursday, April 2, 2020


Great! – Craig S

Thursday, April 2, 2020

Great Work

Again great work thank you to Guy – Jeff R

Thursday, April 2, 2020

Thanks for helping!

Thanks for helping! – David P

Thursday, April 2, 2020


Attentive and genuinely interested in making sure it was working. – Ian

Thursday, April 2, 2020

Always helpful and reliable

Thank you Bob. Always helpful and reliable. – Emmanuel V

Thursday, April 2, 2020

Amazing support

Amazing support and fast, thank you – Catherine S

Wednesday, April 1, 2020

Fantastic Job

Brayden did a fantastic job, simplified the whole process. – Richard K

Wednesday, April 1, 2020

Great Service

Great service, Guy was really patient even though the setup was more complicated than we expected. – Lucy E

Wednesday, April 1, 2020

Good Service

Good service! Very helpful! – Erica Z

Tuesday, March 31, 2020

Great level of service

Great level of service during these extreme times. Great work – Jeff R

Tuesday, March 31, 2020

Good service

Good service – Sharon

Monday, March 30, 2020

So helpful

Guy is so helpful! – Ashleigh

Friday, March 27, 2020


Great ! – Brian K

Friday, March 27, 2020

Andrew you’re awesome!!!

Andrew you’re awesome!!! – Jae M

Friday, March 27, 2020

Prompt Response

I enjoyed prompt response to my problem. Thank you guys. – Wasiul B

Friday, March 27, 2020

Very good service

Thank you Ryan for your very good service. – Jenny S

Thursday, March 26, 2020

Completed Quickly

The phone diversion was completed overnight when initially you weren’t sure when it would be done. Thank you 🙂 – Joanne

Thursday, March 26, 2020

Excellent as always

Excellent as always. – Brian K

Thursday, March 26, 2020

Exceptional Support

Well done guys. The support we have received has been exceptional. – Anthony S

Thursday, March 26, 2020

Excellent Service

Excellent service as usual. – Brian K

Thursday, March 26, 2020

How can we not be satisfied

Hi Daniel, you did your best in trying circumstances.  You worked with us to get approx. 16 staff on the Cloud PBX and applied the app to the desktop in the cases where the telephone App would not work for some members of our team.  How can we not be satisfied when we are all working under challenging conditions. – Liz

Tuesday, March 24, 2020

Great help as always

Great help as always Guy. Thanks so much. 🙂 – Glenn T

Tuesday, March 24, 2020

Very responsive

Very responsive. Thanks for your help at short notice! – Jason L

Tuesday, March 24, 2020

I have nothing but praise for RWTS support and communication!

Although I am disappointed by how many unscheduled outages the NBN is having, I have nothing but praise for RWTS support and communication!
It is also very helpful to now have the https://www.nbnco.com.au/support/network-status link to check for myself now.
The NBN link came up just in time for us to host our church service via zoom from my house, with 75 people connecting – so that was a big relief. We could have done it on an alternate link, but it would have been significantly less bandwidth and quality.
Thanks Andrew! – James. T

Monday, March 23, 2020

Excellent response and service

Thank you Jason. Excellent response and service. – Will S

Friday, March 20, 2020

Always the best

Always the best ! – Kelly J

Thursday, March 19, 2020

Very pleased

I am very pleased with the help I received from Guy. My computer is now updated with Pulse. – Cheryl N

Friday, March 13, 2020

Very Good

Very Good, I am satisfied. Thank you RWTS – Jenny S

Friday, March 13, 2020

Great Support and Quick Response

Great support and very quick to respond. – Greg B

Wednesday, March 11, 2020

All issues resolved

All the issues are resolved now. Thank you. – Juliet W

Wednesday, March 4, 2020

Super helpful and dedicated

Guy and Jason were both super helpful and both took a significant time to try and resolve the problem for me. I really appreciate their dedication to fixing this for me and for taking the time to make sure it was resolved 🙂 – Kristy H

Tuesday, March 3, 2020

Good and Quick Service

Good and quick service – Sunny S

Friday, February 28, 2020

Very thankful

Jason did a great job persisting with this, despite minimal interaction from me. We’re very thankful! – Dave D

Friday, February 28, 2020

Very happy

Called in and got great support. Technicians worked with me to identify the cause and assisted with rectifying the issue. Very happy – Tom D

Thursday, February 27, 2020

Glad to be a customer of Real World

Great support team..  They answer any queries within minutes of an issue!  Glad to be a customer of Real World!!!!! – Sandra M

Thursday, February 27, 2020

Amazing and Helpful

Guy was amazing and helpful as per usual. – Kezia B

Thursday, February 27, 2020

Problem Fixed

Thank you, it has been fixed on my end – Abdul M

Wednesday, February 26, 2020

Done Quickly and Easily

It was done quickly and easily with no fuss. – Nina

Tuesday, February 25, 2020

Everything Working Well

Everything seems to be working well today.  Thanks – Anne M

Friday, February 21, 2020

Good Advice

Thanks good advice – Anne M

Wednesday, February 19, 2020

Can use the new email now

I can use the new email now. Thank you! – Ningjia W

Friday, February 14, 2020

Solved the problem really quickly

Oscar was fantastic – solved the problem really quickly. – Roger C

Monday, February 10, 2020

Instant and quickly resolved

The response was instant and problem resolved very quickly 🙂

Sandra M
Thursday, February 6, 2020

Very satisfied

Guy helped me fix the problem. I’m very satisfied. Thanks
Matthew M
Friday, January 31, 2020

Thanks for the help

Thanks for the help, greatly appreciated.

Mark W
Wednesday, January 29, 2020

Very helpful

Brayden has been very helpful! 🙂

Sonja W
Thursday, January 23, 2020

A great level of service

A great level of service offered. Oscar, Brayden everyone whoever we came in contact with everyone helped us a lot. I want to thank specially to Brayden to follow this case for few months and constantly supporting us during this period.

Sam V
Thursday, January 23, 2020

Easy to communicate with

Guy was very helpful and easy to communicate with.

Edgar V
Tuesday, January 21, 2020

Lovely and Professional

Prajwal is a great help, really lovely and professional

Danni B
Monday, January 20, 2020

Efficient and helpful team

Efficient and helpful team

Ian G
Friday, January 17, 2020

Thanks for the swift response!

Thanks for the swift response and support.

Robert B
Friday, January 17, 2020

Excellent – Outstanding!

Lachlan’s help was excellent! Outstanding!

Julia W
Tuesday, January 14, 2020

Prompt, Helpful and easy to communicate with

Prompt, Helpful, easy to communicate with (ie  just drop an email)
Helen C
Tuesday, January 7, 2020

Excellent Service

Excellent service from Oscar as usual.

Brian K
Friday, January 3, 2020

Our NBN dropouts are fixed!

Both Oscar & Andrew were really helpful with following up this issue & by getting it sorted out.

Abra M
Monday, December 23, 2019

Thanks for giving us our holidays!

We were able to close their office and take a break over the holidays for the first time in years due to the wonderful phone system you have provided for us.

Margaret-Anne G
Thursday, December 19, 2019

Great attention to detail

My problem was addressed and completed in very good time. Thanks for your service.

Carol B
Monday, December 16, 2019


As usual the support from Brayden was excellent.  Brayden supported us throughout the process of moving, kept me updated on progress and co-ordinated with our ISP rep.  He offered support on a weekend if required, and then when the move was over he was my first incoming phone call the next day checking that everything was working and that we were happy. Thanks Brayden, much appreciate your support!

Wendy C
Wednesday, December 11, 2019

Really Helpful

This was really helpful, thank you.

Anne M
Friday, December 6, 2019

Extremely Happy

Was extremely happy with the assistance given by Ryan.
Helen H
Wednesday, November 27, 2019

Extremely Helpful

Guy was extremely helpful!
Karen W
Wednesday, November 20, 2019

Great Service

Great service, prompt response and actioning of my request. Thank you.

Friday, November 15, 2019

Great Customer Service

Great customer service and issue resolved quickly!

Karen C
Monday, November 11, 2019

Sorted it out

Guy, sorted it out, thank you brilliant service
Michael C
Friday, November 1, 2019

Patient Support

I thought Guy was very patient and the problem was solved much quicker than I expected – thanks 🙂

Rob E
Friday, October 18, 2019

Very helpful

The support I received resolved the issue and the team were ready to follow up and give suggestions. Thank you for your support

Grant M
Wednesday, October 9, 2019