What our customers are saying

Here is just a small selection of what our wonderful customers are saying about our service. Try us out and see!

Very Professional Service

Very professional service. Many thanks for your assistance. – Chris K

Wednesday, November 4, 2020

Great Communication

Great communication with prompt responses. – Jonathan B

Wednesday, November 4, 2020

Very Helpful

Guy has always been very helpful – Grahame O

Wednesday, November 4, 2020

Brilliant Service!

Brilliant Service! – Brian K

Tuesday, November 3, 2020


The help I got from Michael was great and the problem is all fixed. – Janelle G

Tuesday, October 27, 2020

Very Happy

Was very happy – my scanner and server issue were sorted out very quickly. – Jane Z

Friday, October 23, 2020

Thankful for the Support

Friendly, effective and skilled.  I am thankful for the support.

Friday, October 23, 2020

Appreciate the Support

Thanks very much to Dave, Alex and the team who helped us out last Sunday with the server issue, appreciate the support.
– Philip G

Friday, October 23, 2020

Prompt and Patient

Michael was able to assist promptly and patiently – Megan

Thursday, October 22, 2020

Quick Action

Thanks for the quick action! – Lolly F

Wednesday, October 21, 2020

Very good, quick and thorough!

Michael’s service was very good, quick and thorough.  He explained thing perfectly. – Collen V

Tuesday, October 20, 2020

Very good

Very good – Shash K

Friday, October 16, 2020

Super responsive

Super responsive. Understand our requirements and needs and were happy to accommodate. – Richard W

Friday, October 16, 2020

Quick and efficient service

Thank you for your quick and efficient service. I have not had a problem with my monitor since. Thanks again. – Rana A

Thursday, October 15, 2020

Thank you

Thank you for helping us implement our new phone system and the few glitches we have had – Bill C

Friday, October 9, 2020

Excellent Service !!!

Excellent Service !!! – Brian K

Tuesday, October 6, 2020

Very Helpful

Prajwal was very helpful to get our office phone system working as intended.  Very grateful. – Kenny N

Tuesday, October 6, 2020

Andrew is the best

Andrew is the best – Mitch D

Friday, October 2, 2020

Patient, understanding and helpful.

Patient, understanding and helpful. – Paul H

Tuesday, September 29, 2020

Prompt and exact answer

Rochelle took accurate description of the issue and got Andrew on the phone who provided direct answer.  Also followed up with email.  Prompt and given exact answer I wanted.  Thanks! – Marcus I

Friday, September 25, 2020

Perfect service received.

Oscar was most helpful! Perfect service received. – Sean T

Friday, September 25, 2020

Very Helpful

Jason was very helpful. Thanks – Toni O

Friday, September 25, 2020

Very efficient

Very efficient – Kit N

Wednesday, September 23, 2020

Fast and Friendly Assistance

All good, thanks for the fast and friendly assistance. – Sonja W


Wednesday, September 23, 2020


Helpful thank you 🙂 – Saima Z

Friday, September 18, 2020

5 start service

Alex has been wonderful to work with – 5 star service – Kristen W

Friday, September 18, 2020

Great response

Great response – Bree W

Wednesday, September 16, 2020

Great Work

Great work Guy the prompt action on getting me back on with my emails is much appreciated. – Terry E

Wednesday, September 16, 2020

Thanks Team!

Thanks Team! – Kelly J

Thursday, September 10, 2020

Great Job

Great job thanks very much. :+1: – Johnny T

Thursday, September 10, 2020

Problem Fixed

My problem was fixed easily in 2 days. – Carol B

Wednesday, September 9, 2020

Quick, easy, solved first time.

Quick, easy, solved first time. Thanks Michael – Anthony B

Tuesday, September 8, 2020

Helpful and Friendly

Guy was very helpful and friendly helping my with each of my problems as they arose – Richard K

Tuesday, September 8, 2020

Brilliant Service !

Brilliant Service ! – Brian K

Friday, September 4, 2020

Great Service !!

Great Service !! – Brian K

Thursday, September 3, 2020

Prompt, helpful and polite.

Prompt, helpful and polite. Thank you. – Cara M

Wednesday, September 2, 2020

Great Support

As always, great support – Andy H

Tuesday, September 1, 2020

Great support as usual

Great support as usual – Kym S

Thursday, August 27, 2020

Practical solution addressing the problem

Lachlan! Brilliant. Practical solution addressing the problem. – Donald L

Thursday, August 27, 2020

Problem all solved!!

It is always great working with Guy!  Problem all solved now. – Kylie M

Tuesday, August 25, 2020

Quick action

Quick action – Ralph E

Wednesday, August 19, 2020

Many thanks

Many thanks for getting onto this so fast.  Saved my bacon!! – Daniel M

Wednesday, August 19, 2020

Very helpful and efficient support!

Very helpful and efficient support!  Thank you! – Kylie M

Friday, August 14, 2020

Very good and friendly service

Very good and friendly service.  Problem sorted – Evangeline C

Thursday, August 13, 2020

Excellent Support

Excellent Support – Sunil K

Wednesday, August 12, 2020

Very quick response

Very quick response, that’s what we needed., happy with it! – Zane G

Wednesday, August 12, 2020

Brilliant Service

Brilliant Service as usual. – Brian K

Tuesday, August 11, 2020

Helpful and Patient

Guy was very helpful and patient. – Tara

Friday, August 7, 2020

Thank you

Thank you Daniel for your assistance today. – Kerry W

Thursday, August 6, 2020

Very Helpful

Alex was very helpful and provided all the required information for me to make the appropriate decision for our business – Jamie Q

Wednesday, July 29, 2020

Responded very promptly

Guy responded very promptly to my request and was speedy in carrying out the job – Mike S

Wednesday, July 29, 2020

Great Work

Great work Guy.  Thank you for your assistance., – Kerry W

Monday, July 27, 2020

Very Helpful

Good communication, very helpful – thanks Oscar. – Andrew H

Monday, July 27, 2020

5 stars

5 stars – Sarah C

Thursday, July 23, 2020

Super Helpful

Brayden was super helpful and resolved my problem. – Danny M

Thursday, July 23, 2020

Very Helpful

Brayden was very helpful and obliging taking the time to listen and not overwhelm me with instructions, trying every avenue he could to help us get the internet up and running again.  A pleasure to deal with. – Sharon

Wednesday, July 22, 2020

Very Good

Very Good – Brenda

Wednesday, July 22, 2020

Top notch

Thanks, Guy – top notch! 🙂 – Bec K

Wednesday, July 22, 2020

Very quick and friendly response!

Very quick and friendly response! – Sam A

Tuesday, July 21, 2020

Great Job

Thanks Guy

Given our team are all working from home, farm, office and mobile it is surprising how robust our connectivity been. It is inevitable there are some tech glitches but you guys come in to get things sorted quickly and we are very grateful that you keep us on the rails. You are doing a great job and thanks on behalf of our team.

Cheers – Rod C

Friday, July 17, 2020

Very happy

Very happy – John B

Friday, July 17, 2020

Always resolves the issue and is helpful

Brayden always resolves the issue and is helpful – Iveta M

Thursday, July 16, 2020

Always good to work with the team

Always good to work with the team. – Ian G

Tuesday, July 7, 2020

Always Happy

I am always happy with the help I receive from the boys. – Joy A

Monday, July 6, 2020


Guy was excellent regarding addressing the problem and following me up. – Jeanette M

Thursday, July 2, 2020

Excellent Support

The support I received was excellent thank you. – Michelle Z

Wednesday, June 24, 2020

Great advice and assistance

I always appreciate the advice, assistance and guidance of Brayden, Guy and the team – Ian G

Tuesday, June 23, 2020

Excellent Service

Excellent service, responsive to my needs and always there to answer the phone. – Lizzie C

Monday, June 22, 2020

Fast and efficient

Fast and efficient! Thank you. – Dimitry K

Friday, June 19, 2020

Great to see Guy in the office!

Great to see Guy in the office! – Polly N

Wednesday, June 17, 2020

Always Helpful

Oscar is the best, always helpful. :+1: – Johnny T

Wednesday, June 17, 2020

Great Response

Great response rate 🙂 – Wendy C

Tuesday, June 16, 2020

Thanks Team.

Thanks team 🙂 – Kelly J

Monday, June 15, 2020

Always Good Service

Always good service. – David H

Monday, June 15, 2020

Great initiative and professional follow through.

Great initiative and professional follow through. – David G

Friday, June 12, 2020

Thanks for the assistance

Thanks for the assistance – much appreciated! – Liz C

Thursday, June 11, 2020


Thanks Brayden for sorting our our router situation so quickly….  really appreciate it. – Jane Z

Monday, June 8, 2020

Always helpful.

Always helpful. Listen & supportive – Iveta M

Friday, June 5, 2020

Excellent Service

Excellent service.  Thank you. – Kerry W

Friday, June 5, 2020

Very quick solution

Very quick solution to a urgent problem
Thank you – Grahame O

Wednesday, June 3, 2020

Usual great service

Usual great service I’ve become accustomed to from Brayden 🙂 – Wendy C

Wednesday, June 3, 2020



Monday, June 1, 2020

Great Service!

Great service! Thanks Oscar and team. It was very easy to have the NBN connected and everything is working perfectly so far. – Sarah T

Thursday, May 28, 2020


10/10 Brayden fixed my computer in 10 mins – Ashleigh S

Wednesday, May 27, 2020

Valuable Service: Sermon Recording Playback

The sermon recording playback on the phone has added a valuable point of contact for those in our congregation who are not ‘connected’ to the internet during this time when we cannot meet face to face each Sunday. – Sandy M

Tuesday, May 19, 2020

Excellent Support

I would rate the support received as excellent. Oscar was very helpful. – Gary K

Tuesday, May 19, 2020

Extremely Polite and Helpful

When I rang the person on the phone was extremely polite and helpful.  The request was processed and actioned with a very quick time frame.
Thank you! – Joanne P

Monday, May 18, 2020


The equipment is working properly and I am satisfied and happy of the outcome. – Malia W

Friday, May 15, 2020

Super Quick Response

Always happy with the super quick response from Brayden. Awesome, Thanks! – Annette M

Thursday, May 14, 2020

Great Job

Brayden has done a great job and provided the information we have asked for. – Jacob G

Thursday, May 14, 2020


Brilliant! – Donald L

Tuesday, May 12, 2020

Very professional

Brayden was great very professional and I am very happy with the way this was done. – Joy A

Thursday, May 7, 2020

Fast and Efficient Service

Fast and efficient service with instant communication, thank you. – Anna

Thursday, May 7, 2020

Problem identified and solved quickly.

Problem identified and solved quickly. Thanks – Rohan S

Tuesday, May 5, 2020

Very Efficient

Brayden was very efficient. Thank you – Daniel E

Monday, May 4, 2020

Awesome assistance

Awesome assistance – great to work with and achieved goal! – Lizzie C

Monday, May 4, 2020

Quick Response

Quick response and regular communication to me relating to the issue. Thank you – Russell Z

Friday, May 1, 2020

Very Happy

Thanks for your support and guidance throughout the process.
Very happy with our new Cloud PBX service and the ability to work remotely. – Maria P

Thursday, April 30, 2020

Prompt response

Prompt response. Thank you – Johanna F

Wednesday, April 29, 2020

Very polite and quick fix

Very polite and quick fix – Cheryl N

Monday, April 27, 2020

Always helpful

Always helpful and solves the issue. – Howard S

Monday, April 27, 2020

Most efficient

Most efficient – Lolly F

Friday, April 24, 2020

Prompt and helpful

Prompt and helpful – Cara

Thursday, April 23, 2020

Prompt response and resolution

Good turnaround with tech on site in 2 days after initial call and NBN provider by the following day get us back online. Thanks again for the prompt response and resolution. – Jamie L

Thursday, April 23, 2020

Super helpful

Brayden was super helpful in fixing my printer issues. Appreciate it 🙂 – Simone M

Wednesday, April 22, 2020

Very efficient

Oscar provides great responses and is very efficient. Always appreciate his efforts. – Ben L

Wednesday, April 22, 2020

Efficient and quick

Efficient and quick response to solve the problem.  Thanks. – Rob O

Tuesday, April 21, 2020

Very good

Very good – Quan N

Tuesday, April 21, 2020

Very prompt & helpful

Very prompt & helpful service. – Anna F

Tuesday, April 21, 2020

Great service!

Great service! – Erica Z

Friday, April 17, 2020

Like clockwork

Like clockwork. Thanks. 🙂 – Caroline R

Friday, April 17, 2020

Amazing as always

Guy is amazing as always – Kezia B

Friday, April 17, 2020

Helpful and Knowledge

Guy is very helpful and knowledgeable – Susan S

Thursday, April 16, 2020

Amazing Support

Andrew is a magnificent beast. You should give that guy a promotion. – David H

Thursday, April 16, 2020

Thank you for your support

No issues, thank you for your support – Juliet B

Thursday, April 16, 2020

Excellent Customer Service

Guy is excellent at customer service.  He is very patient and courteous and always fixes the problem. – Cheryl N

Wednesday, April 15, 2020


Excellent – Visha J

Wednesday, April 15, 2020

Very helpful

Very helpful. Questions answered and help offered resolved the questions I was asking. – Richard C

Tuesday, April 14, 2020

Great as always.

Great as always. – Brian K

Thursday, April 9, 2020

Thank you

Thank you Prajwal. – Kerry W

Wednesday, April 8, 2020

Thanks Team!

Thanks Team! – Kelly J

Wednesday, April 8, 2020

Brilliant in resolving issue

Brayden has been brilliant in assisting us to reboot the router remotely. He is definitely competent in resolving the Wi-Fi issue that we were having. – Rahman Z

Tuesday, April 7, 2020

Very personable and most helpful

Guy was very personable and most helpful.  Thanks again Kylie M : )

Monday, April 6, 2020

Very best in the market

Very best in the market , bunch of good people to work with – Nicholas D

Sunday, April 5, 2020

Very Efficient

Guy was very efficient with the changes that needed to be made, and explained things clearly and simply. – Mike S

Friday, April 3, 2020

Issue fixed promptly

Issue fixed promptly – Susan S

Friday, April 3, 2020

Excellent Support and Friendly Manner

I thank you today for your excellent support and friendly manner. – Cheryl N

Friday, April 3, 2020


Great ! – Brian K

Friday, April 3, 2020

Exceptionally Helpful

Guy was exceptionally helpful and proactive in completing and resolving this ticket. My new computer is up and running with all connections working. Follow up after the job to check everything was working was much appreciated. Thank you. – Brett D

Friday, April 3, 2020

Always very helpful

Guy is fabulous, always very helpful. I’d be lost without his expert help – Christiane W

Friday, April 3, 2020

Very impressed

Hi, I have been very impressed with the support we received, courteous and helpful staff, and a prompt resolution of our question, thanks! – Sue

Thursday, April 2, 2020

Quick and easy solution

Quick and easy solution was suggested and implemented. Thanks Brayden. – Leanne

Thursday, April 2, 2020


Great! – Craig S

Thursday, April 2, 2020

Great Work

Again great work thank you to Guy – Jeff R

Thursday, April 2, 2020

Thanks for helping!

Thanks for helping! – David P

Thursday, April 2, 2020


Attentive and genuinely interested in making sure it was working. – Ian

Thursday, April 2, 2020

Always helpful and reliable

Thank you Bob. Always helpful and reliable. – Emmanuel V

Thursday, April 2, 2020

Amazing support

Amazing support and fast, thank you – Catherine S

Wednesday, April 1, 2020

Fantastic Job

Brayden did a fantastic job, simplified the whole process. – Richard K

Wednesday, April 1, 2020

Great Service

Great service, Guy was really patient even though the setup was more complicated than we expected. – Lucy E

Wednesday, April 1, 2020

Good Service

Good service! Very helpful! – Erica Z

Tuesday, March 31, 2020

Great level of service

Great level of service during these extreme times. Great work – Jeff R

Tuesday, March 31, 2020

Good service

Good service – Sharon

Monday, March 30, 2020

So helpful

Guy is so helpful! – Ashleigh

Friday, March 27, 2020


Great ! – Brian K

Friday, March 27, 2020

Andrew you’re awesome!!!

Andrew you’re awesome!!! – Jae M

Friday, March 27, 2020

Prompt Response

I enjoyed prompt response to my problem. Thank you guys. – Wasiul B

Friday, March 27, 2020

Very good service

Thank you Ryan for your very good service. – Jenny S

Thursday, March 26, 2020

Completed Quickly

The phone diversion was completed overnight when initially you weren’t sure when it would be done. Thank you 🙂 – Joanne

Thursday, March 26, 2020

Excellent as always

Excellent as always. – Brian K

Thursday, March 26, 2020

Exceptional Support

Well done guys. The support we have received has been exceptional. – Anthony S

Thursday, March 26, 2020

Excellent Service

Excellent service as usual. – Brian K

Thursday, March 26, 2020

How can we not be satisfied

Hi Daniel, you did your best in trying circumstances.  You worked with us to get approx. 16 staff on the Cloud PBX and applied the app to the desktop in the cases where the telephone App would not work for some members of our team.  How can we not be satisfied when we are all working under challenging conditions. – Liz

Tuesday, March 24, 2020

Great help as always

Great help as always Guy. Thanks so much. 🙂 – Glenn T

Tuesday, March 24, 2020

Very responsive

Very responsive. Thanks for your help at short notice! – Jason L

Tuesday, March 24, 2020

I have nothing but praise for RWTS support and communication!

Although I am disappointed by how many unscheduled outages the NBN is having, I have nothing but praise for RWTS support and communication!
It is also very helpful to now have the https://www.nbnco.com.au/support/network-status link to check for myself now.
The NBN link came up just in time for us to host our church service via zoom from my house, with 75 people connecting – so that was a big relief. We could have done it on an alternate link, but it would have been significantly less bandwidth and quality.
Thanks Andrew! – James. T

Monday, March 23, 2020

Excellent response and service

Thank you Jason. Excellent response and service. – Will S

Friday, March 20, 2020

Always the best

Always the best ! – Kelly J

Thursday, March 19, 2020

Very pleased

I am very pleased with the help I received from Guy. My computer is now updated with Pulse. – Cheryl N

Friday, March 13, 2020

Very Good

Very Good, I am satisfied. Thank you RWTS – Jenny S

Friday, March 13, 2020

Great Support and Quick Response

Great support and very quick to respond. – Greg B

Wednesday, March 11, 2020

All issues resolved

All the issues are resolved now. Thank you. – Juliet W

Wednesday, March 4, 2020

Super helpful and dedicated

Guy and Jason were both super helpful and both took a significant time to try and resolve the problem for me. I really appreciate their dedication to fixing this for me and for taking the time to make sure it was resolved 🙂 – Kristy H

Tuesday, March 3, 2020

Good and Quick Service

Good and quick service – Sunny S

Friday, February 28, 2020

Very thankful

Jason did a great job persisting with this, despite minimal interaction from me. We’re very thankful! – Dave D

Friday, February 28, 2020

Very happy

Called in and got great support. Technicians worked with me to identify the cause and assisted with rectifying the issue. Very happy – Tom D

Thursday, February 27, 2020

Glad to be a customer of Real World

Great support team..  They answer any queries within minutes of an issue!  Glad to be a customer of Real World!!!!! – Sandra M

Thursday, February 27, 2020

Amazing and Helpful

Guy was amazing and helpful as per usual. – Kezia B

Thursday, February 27, 2020

Problem Fixed

Thank you, it has been fixed on my end – Abdul M

Wednesday, February 26, 2020

Done Quickly and Easily

It was done quickly and easily with no fuss. – Nina

Tuesday, February 25, 2020

Everything Working Well

Everything seems to be working well today.  Thanks – Anne M

Friday, February 21, 2020

Good Advice

Thanks good advice – Anne M

Wednesday, February 19, 2020

Can use the new email now

I can use the new email now. Thank you! – Ningjia W

Friday, February 14, 2020

Solved the problem really quickly

Oscar was fantastic – solved the problem really quickly. – Roger C

Monday, February 10, 2020

Instant and quickly resolved

The response was instant and problem resolved very quickly 🙂

Sandra M
Thursday, February 6, 2020

Very satisfied

Guy helped me fix the problem. I’m very satisfied. Thanks
Matthew M
Friday, January 31, 2020

Thanks for the help

Thanks for the help, greatly appreciated.

Mark W
Wednesday, January 29, 2020

Very helpful

Brayden has been very helpful! 🙂

Sonja W
Thursday, January 23, 2020

A great level of service

A great level of service offered. Oscar, Brayden everyone whoever we came in contact with everyone helped us a lot. I want to thank specially to Brayden to follow this case for few months and constantly supporting us during this period.

Sam V
Thursday, January 23, 2020

Easy to communicate with

Guy was very helpful and easy to communicate with.

Edgar V
Tuesday, January 21, 2020

Lovely and Professional

Prajwal is a great help, really lovely and professional

Danni B
Monday, January 20, 2020

Efficient and helpful team

Efficient and helpful team

Ian G
Friday, January 17, 2020

Thanks for the swift response!

Thanks for the swift response and support.

Robert B
Friday, January 17, 2020

Excellent – Outstanding!

Lachlan’s help was excellent! Outstanding!

Julia W
Tuesday, January 14, 2020

Prompt, Helpful and easy to communicate with

Prompt, Helpful, easy to communicate with (ie  just drop an email)
Helen C
Tuesday, January 7, 2020

Excellent Service

Excellent service from Oscar as usual.

Brian K
Friday, January 3, 2020

Our NBN dropouts are fixed!

Both Oscar & Andrew were really helpful with following up this issue & by getting it sorted out.

Abra M
Monday, December 23, 2019

Thanks for giving us our holidays!

We were able to close their office and take a break over the holidays for the first time in years due to the wonderful phone system you have provided for us.

Margaret-Anne G
Thursday, December 19, 2019

Great attention to detail

My problem was addressed and completed in very good time. Thanks for your service.

Carol B
Monday, December 16, 2019


As usual the support from Brayden was excellent.  Brayden supported us throughout the process of moving, kept me updated on progress and co-ordinated with our ISP rep.  He offered support on a weekend if required, and then when the move was over he was my first incoming phone call the next day checking that everything was working and that we were happy. Thanks Brayden, much appreciate your support!

Wendy C
Wednesday, December 11, 2019

Really Helpful

This was really helpful, thank you.

Anne M
Friday, December 6, 2019

Extremely Happy

Was extremely happy with the assistance given by Ryan.
Helen H
Wednesday, November 27, 2019

Extremely Helpful

Guy was extremely helpful!
Karen W
Wednesday, November 20, 2019

Great Service

Great service, prompt response and actioning of my request. Thank you.

Friday, November 15, 2019

Great Customer Service

Great customer service and issue resolved quickly!

Karen C
Monday, November 11, 2019

Sorted it out

Guy, sorted it out, thank you brilliant service
Michael C
Friday, November 1, 2019

Patient Support

I thought Guy was very patient and the problem was solved much quicker than I expected – thanks 🙂

Rob E
Friday, October 18, 2019

Very helpful

The support I received resolved the issue and the team were ready to follow up and give suggestions. Thank you for your support

Grant M
Wednesday, October 9, 2019