Out-sourced Support Services

Real World’s team of IT Support Engineers are skilled at delivering IT management solutions for Small and Medium businesses (1 – 200 seats) and IT infrastructure solutions. Real World works with a range of sectors including IT, Finance, Not for Profit, Religious, Education, Manufacturing, Construction and Corporate.


Managed IT packages are tailored to individual client needs. Typically, an IT support agreement includes:


  • Level 1, 2 and 3 help-desk for all IT issues
  • maintenance of servers
  • network management and maintenance
  • telephone and communications management and maintenance
  • patch management
  • pro-active maintenance
  • IT procurement and process management
  • Disaster Recovery Testing and Support
  • Pro-active capacity planning and support
  • Training and Education for staff
  • Regular reporting and account-management meetings


All support agreements include service level agreement based on the severity of an incident. Managed IT clients are assigned a dedicated account management and technical leader for account and relationship management.