About this Policy

What to read first

The best place to start is by reading our simplified privacy policy which can be found here. It is a great way to get an understanding of how we collect, use and disclose your personal information. The extended privacy policy will give you a more comprehensive explanation of how your data is handled by Real World Technology Solutions. If there’s anything that is not clear from this privacy policy, please feel free to email us at [email protected].

Our Principles

We have a simple approach to data protection and privacy which adheres to the 13 Australian Privacy Principles.

Our obligations under the Privacy Act 1988 (Privacy Act):

• This privacy policy sets out how we comply with our obligations under the Privacy Act. As an Australian based organisation, we are bound by the Australian Privacy Principles (APPs) in the Privacy Act which regulate how organisations may collect, use, disclose and store personal information, and how individuals may access and correct personal information held about them.
• In this privacy policy, ‘personal information’ has the same meaning as defined by section 6 of the Privacy Act: information or an opinion (including information or an opinion forming part of a database), whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion.

Collection

We collect your personal information so that we can provide you with the products, services or information that we supply. Sometimes we collect personal information from a third party or from a publicly available source, but only if you have consented to your information being used in this way, or would reasonably expect us to collect it in this way. We only collect this information from companies or sources that are allowed to disclose it to us. Below you will find a breakdown of the different ways your personal information is collected.

What we collect from you

User contact forms

When you fill out a contact form wishing to get in touch with us, we will collect that information and use it to get in touch with you in response to your query. We may use the information to reach out to you to inform you of some of the services we provide, provided it is in line with your original query.

Credit card payments including PayPal

If you make a credit card payment on our website or via phone please be aware that in some instances your credit card details may be made fully available to us so that we can process your payment. You can rest assured in that we destroy all credit card information the moment the payment has gone through.

If you pay through a payment service such as PayPal, then we will only receive basic information and confirmation of payment. We will not have any access to your credit card details as these are handled by PayPal or another 3rd party payment provider inline with their terms of use.

RSS Feed

If you wish to make use of the RSS service at rwts.com.au, you will need a piece of software known as an RSS Reader or Aggregator. This automatically gathers RSS feeds from all of your selected online publications, and makes them available to you on your desktop so that as new items are published, you will be automatically alerted of new content on our website.

There are many RSS readers available online, however please note we cannot recommend a specific RSS reader and cannot provide support in the use of RSS readers; you download and install them at your own risk.

Mailing list

If you sign up to one of our mailing lists, this means that you have opted-in and have consented to us sending you emails relating to what we do and provide as a company. Don’t worry, we won’t spam you. We send all emails as per the guidelines set out by the Australian Communications and Media Authority. You can read more about this in the direct marketing section of this privacy policy.

Contacting Support

If you contact us for any technical, product or support, we may retain that information on record so as to process your request as well as for training purposes. Such information may include the transcript, emails or other information which was relayed by you and Real World Technology Solutions throughout the support request process.

When you sign up with us and create a login with us

When you sign up to our website or related services using your personal details, we will collect this personal information so that your user preferences are stored when you come back and login.

What we collect from your online activity

rwts.com.au uses cookies and other digital identifiers that fall into the following 3 types:

• Site performance indicators: these give us information on how our websites are used, so that we can make the necessary improvements or amendments to make your experience a better one.
• Analytics Cookies: these give us the statistics to understand how many people are on our website, which areas are popular and which areas we need to work on.
• Advertising Cookies: we use these cookies to understand what type of advertising would be better suited to someone like you. That way, you would receive ads that are more likely to be relevant to you.

Cookie rights: You can always disable the use of cookies by changing the security settings of your browser. Just bear in mind that this may affect how some items are displayed on our website.

What we collect and receive from others

We may also collect personal information from other companies that are able to disclose it to us as this information is received in line with their privacy policies.

• Social Network widgets and buttons (Pinterest, Twitter etc): By clicking or using any social network widgets on our website, you understand that you do so according to the terms and privacy policy of those services. ‘Liking’ or ‘Following’, and content using these widgets, may become visible to your social network.

• Sign in with Google+: If you sign up to rwts.com.au using Google+, information regarding your activity on rwts.com.au may be visible on Google to everyone in your Google+ circles and shared with Google according to Googles terms of service and Googles privacy policy.

• Sign in with Twitter: If you sign in to rwts.com.au using your Twitter account, information regarding your activity may be made available to Twitter and may be used according to their privacy policy.

• Sign in with Facebook: If you use Facebook to sign up to rwts.com.au, your Real World Technology Solutions account will be connected automatically to your Facebook account, and information regarding your activity on rwts.com.au may be shared with Facebook, may be published in your timeline and may be on your Facebook friends’ news feeds.If you would like more information it would be best to go directly to the Facebook privacy policy (which can be found here or on their website), since this information is collected by Facebook and provided to us under the terms of their privacy policy.

• Advertising: We may use your personal information to deliver advertising which is more customised or relevant to your interests or location. This does not mean that you will receive more ads, it just means that we will do our best to make them relevant and tailored to your interests. If you have any questions or concerns relating to the advertising on our website (either hosted by us or by a third party, ie. Google adwords), feel free to contact us at [email protected].

• Sign in with LinkedIn: If you sign in to rwts.com.au using your LinkedIn account, information regarding your activity may be made available to LinkedIn and may be visible to your connections. Any such information collected by LinkedIn is done so according to their privacy policy.

• Maps/Video and other embedded content: Embedded content such as Google Maps, YouTube videos etc is embedded or placed on our website – it is not hosted on our servers and therefore any interaction with such services is done so according to their privacy policy.

• 3rd party commenting (Disqus, Livefyre, IntenseDebate, Google+ etc): Where your personal information is contained in a user generated post or in a communication through a third party commenting system, please be aware that the comment made may become, and remain public.

We may also collect in-depth information including:

• Financial and Credit Information related to your financial relationship with us, such as your income details, payment history, your credit history and your service history. For more details, see the section on Credit Reporting below.
• Information about your products and services including device-specific information such as your hardware model, operating system version, unique device and service identifiers, device status, serial numbers, settings, configuration and software and mobile network information.
• Information about how you use your products and services such as:
  • Your network usage including time and duration of your communications as well as information about the operation of the equipment, services and applications you use on our networks
  • How you use our services to access the internet, such as information about websites visited
  • Your location or the location of your devices when you are using our products and services
  • Information that allows us to identify you for verification purposes including, when you have given us permission to do so, biometric information like your fingerprints and voice patterns.
• Technical Information about your products and services including details about our network performance including information about how you use our networks.

Sensitive information includes information about a person’s race, ethnic origin, political opinions, health, religious or philosophical beliefs and criminal history.  We may collect some forms of sensitive information.  For example we may collect limited health information to provide priority assistance services or a Centrelink customer reference number to provide you with a pensioner discount.  We are subject to strict requirements in relation to sensitive information including to only collect and use sensitive information with consent or otherwise in accordance with applicable law such as the Commonwealth Privacy Act 1988.

You might also need to provide personal information about other individuals to us (e.g. about your authorised representative).  If so, we rely on you to have informed those individuals that you are giving their personal information to us and to have advised them about this statement.

It is important to be aware that if you access another party’s website or application using one of our products, that other party will deal with your personal information in accordance with its own privacy policy.

Use and Disclosure

We only use personal information for the purpose which was requested of us, or for the purposes which directly relate to one of our functions or activities. We will not provide your personal information to other entities or bodies, or any other party unless one of the following applies (as per and in line with APP 6 – use and disclosure of personal information):

• You have consented.
• You would reasonably expect, or have been informed, that information of such kind would be passed on to those individuals, entities or bodies (for more information, see subclause 6.2).
• It is otherwise required or authorised by law, or reasonably necessary for the enforcement of a criminal law or of a law imposing a pecuniary penalty, or for the protection of public revenue.
• It may prevent or lessen a serious and imminent threat to somebody’s life or health.

Direct Marketing

When it comes to direct marketing, no one likes being spammed. At Real World Technology Solutions, we may use your personal information to send you advertising that is customised to your interests, characteristics or general location.

Opt-out: As with all direct marketing correspondence that you receive from us via email, there is always an unsubscribe button or link located at the bottom of the email. With this you can manage which messages you receive from us.

Quality of Personal Information

We do what we can to keep your personal information up to date and accurate at all times as this allows us to deliver a better service to you. If any information we have for you needs to be corrected, you can contact us via [email protected].

Data Security

We take active steps to protect the personal information we hold against loss, unauthorised access, use, modification or disclosure, and against other misuse. These steps include password protection for all of our IT systems. While we cannot share with you details of our entire security system for safety reasons, if you have any questions, you can always contact us at [email protected].

When no longer required or requested by you, all personal information is destroyed in a secure manner.

Access and Correction

At Real World Technology Solutions, we do everything we can to keep your personal information accurate. If you find that any information we hold about you is incorrect, you can contact us at [email protected], or as per the contact details below and we will endeavour to assist you with your questions. Please bear in mind that under Australian privacy laws, there may be situations where we cannot provide access to such personal information. For instance, if it would reasonably affect someone else’s privacy or may pose a threat to someone’s life, health or safety.

For any personal information that is collected by third parties, even when you are visiting our website, it is best to view their privacy policy and seek assistance from those parties directly.

Credit Reporting

Sometimes, such as when we are checking your credit worthiness or assessing your credit situation, we might collect credit information from or give information to credit reporting bodies.  Credit information can include:

• identification information
• details about information requests made about you to credit reporting bodies
• current and historical details about credit applications you have made and credit arrangements you have entered into
• information about overdue payments, default listings and about serious credit infringements and information about payments or subsequent arrangements in relation to either of these
• various publicly available information like bankruptcy and credit-related court judgments
• credit scores or risk assessments indicating an assessment of your credit worthiness.

Credit information relates primarily to your dealings with other credit providers (for example, banks, other financial institutions, or other organisations that may provide you with credit in connection with their products or services).  It may also include certain credit worthiness information that we derive from the data that we receive from a credit reporting body.  Sometimes we may collect this information about you from other credit providers.

We may disclose your credit information to credit reporting bodies.  They in turn may include it in credit reporting information they provide to other credit providers to assist them to assess your credit worthiness.

We may use or disclose your credit information for purposes such as:

• developing our credit assessment and credit worthiness rating system
• processing credit-related applications and managing credit that we provide
• assisting you to avoid defaults
• collecting amounts you may owe us in relation to such credit and dealing with serious credit infringements
• assigning our debts or acting in connection with any securitisation or other financing arrangement
• participating in the credit reporting system
• dealing with complaints or regulatory matters relating to credit or credit reporting
• when required or authorised by another law
• those purposes under “How do we use your information?” and “When do we share your information?” above except in relation to information we collect from credit reporting bodies.

You have the right to request credit reporting bodies not to:

• use your credit eligibility information to determine your eligibility to receive direct marketing from credit providers; and
• use or disclose your credit eligibility information if you have been or are likely to be a victim of fraud.

Complaints Handling

If you have any complaints or feel that there has been a breach of the Australian Privacy Principles, or a registered APP code, you can contact us at [email protected] or via another option below.

If you are not satisfied with the process of making a complaint to our Privacy Officer you may make a complaint to the Information Commissioner on the details below:
Office of the Australian Information Commissioner
GPO Box 5218 Sydney NSW 2001
Email: [email protected]
Telephone: 1300 363 992
Fax: 02 9284 9666

How to Contact Us

We understand that your personal information is important to you and are thrilled that you made it this far! If you have any questions or concerns about this policy or our practices you can get in touch with us in the following ways:

Email: [email protected]
Address: Real World Technology Solutions, PO Box 1385, Macquarie Centre PO, North Ryde NSW 2113