Carrier-grade voice for the phone system you already have.
Not every business is ready to replace its phone system. Often the PBX is fine — paid for, working, and familiar to staff — and the only problem is the line underneath it: a single-carrier service that drops calls whenever one telco has a bad day, or a bill that no longer reflects how you actually use the phone. SIP trunking fixes the carriage without touching the phone system your team knows.
We front several voice carriers for you — including Symbio, Pivotel, Over the Wire and Vocus — so calls keep flowing even when one carrier has a problem. You deal with one provider and one bill, you get the resilience of multi-carrier diversity rather than relying on any single telco, and there's a real engineer to call when something needs attention.
When SIP trunking is the right answer
SIP trunking suits you when the phone system is doing its job and only the connection needs an upgrade. That’s the case if you have an existing PBX — an Avaya, Cisco, Mitel, 3CX or similar — and you’d rather modernise the trunks than rip everything out. It’s also the answer when your carrier tells you ISDN is going away (it is): we move you to SIP without changing the experience for staff. And if your current SIP service is unreliable, sitting across several carriers lets us route around the trouble. Multi-site businesses with phone numbers spread messily across different carriers often come to us simply to tidy everything up under one relationship.
When CloudPBX is the better answer
Sometimes upgrading the trunks isn’t the right move. If your phone system is end-of-life, your maintenance contract is up for renewal, or you’re planning a major office move, that’s usually the moment to switch to CloudPBX rather than re-trunk an ageing system. We’ll tell you honestly which path is right for you before you spend anything.
A real carrier, not a portal reseller
We provision voice on our own network rather than reselling someone else’s portal. Real World runs its own carrier-grade network (AS45437) with multiple voice carriers behind it, and your trunks ride on that. The practical difference shows up when something goes wrong: we can pick up the phone to a named contact at the carrier and get it fixed, instead of logging a ticket with a wholesaler and waiting.
What's included
- Carrier-grade SIP trunks across several voice carriers, including Symbio, Pivotel, Over the Wire and Vocus
- Works with most on-prem phone systems (Avaya, Cisco, Mitel, 3CX, FreePBX, Asterisk-based), cloud PBXs and Microsoft Teams (Direct Routing)
- Number porting and DID range provisioning handled by us
- Concurrent-call capacity sized to your business, scalable up and down
- Failover routing across carriers when an upstream issue hits
- Geographic and 1300/1800 numbers, full DID range support
- Configuration assistance for your PBX or SBC — we'll work with what you have or recommend one
- Emergency call (000) registration per site
- Australian support — call us and talk to the team that runs the network
Why it matters
Keep the PBX, lose the legacy carriage
If your phone system is fine but the line underneath it is single-carrier and unreliable, you don't need a new phone system — you need better voice carriage. That's what we sell.
Carrier diversity without the integration headache
We sit in front of several voice carriers, so you get one trunk relationship, one bill and one number to ring when something needs attention — plus the resilience that comes from not depending on any single carrier.
Porting done properly
Number porting is rarely smooth in Australian telco. We've done a lot of it, we know which carriers are difficult, and we plan the cutover so your calls keep flowing on porting day.
A real engineer answers the phone
When a trunk plays up at 4:30pm on a Friday, you don't want a level-1 script. You want someone who can find the fault, check carrier status and reroute your calls. That's who picks up.
Technologies we use
- SIP / RTP
- Symbio (carrier)
- Pivotel (carrier)
- Over the Wire (carrier)
- Vocus (carrier)
- Session Border Controllers (various)
- Common PBX platforms (Avaya, Cisco, Mitel, 3CX, FreePBX, Asterisk-based)
- Microsoft Teams (via Direct Routing)