CloudPBX — Voice Solutions — Real World Technology Solutions

A business phone system that just works — and one team to call when it needs to change.

CloudPBX is Real World’s hosted phone system: a secure, highly available, business-ready platform we built ourselves and run ourselves. There’s no on-site hardware to age out, and there’s no chain of suppliers to chase. When you need a change made or something looked at, you call us — and the person who answers works for the same company that runs the platform.

Behind the system, calls run across multiple voice carriers — including Symbio, Pivotel, Over the Wire and Vocus — so your phones aren’t tied to any single telco’s coverage. You don’t have to think about any of that; it’s simply why the service is dependable.

Most businesses come to us from one of three places, and the result is the same in each: they stop fighting their phone system and start using it.

An old on-site PBX that has reached end of life, with hardware nobody wants to touch any more.
A hosted system from a generic reseller, where every change means a ticket to a distant support queue and porting a number in turns into a weeks-long saga.
A mobile-only setup that has outgrown personal mobiles as the business number and needs a proper multi-line, multi-extension system.

CloudPBX suits office-based organisations of all kinds — professional services firms, medical and allied-health practices, schools, churches and not-for-profits — from a single office through to larger multi-site operations. The everyday jobs are where it earns its keep: forwarding a particular extension’s voicemail to the right person as email, sorting a login on the desktop app, advising on how the desktop and mobile apps work together. We handle that work as part of the service, properly and without fuss, because we run the platform and we know it inside out.

If you’re an IT provider or ISP rather than an end customer, CloudPBX is also available on a wholesale and white-label basis — your brand on the platform we build and run.

Bring your existing numbers

You keep your numbers. We port them in from the major Australian carriers and run the process end to end, including when the cutover happens, so nobody is sitting next to a dead phone. If you want new numbers as well — geographic, 1300 or 1800 — we can supply those, or connect a number you have bought yourself through the ACMA SmartNumbers programme.

Not sure whether moving is worth it?

Ask us to look at your current phone bill and we will cost the same setup on CloudPBX, including the parts that are easy to forget — line rental, and the numbers quietly attached to services you had stopped thinking about. If moving does not make sense for you, we will tell you that.

Ask us to review your phone bill and we will come back to you about what to send through.

What's included

Real World's own CloudPBX platform — not a white-labelled reseller product
Multi-carrier voice behind the platform: Symbio, Pivotel, Over the Wire and Vocus
Voicemail-to-email at the extension level, configured per user
Our own desktop and mobile softphone apps as the officially supported clients — desktop and mobile work simultaneously
Any modern SIP-compliant client also supported
Desk phones — Yealink and Polycom preferred
Microsoft 365 integration for presence, contacts and click-to-dial
Number lifecycle handled by us — porting, ranges, DIDs, after-hours routing
Extension-level configuration changes handled by our support team, not a self-service portal you have to learn
Or run softphone-only with our apps as the primary client

Why it matters

One team, one roof

The platform is ours. The carrier relationships are ours. The support team is ours. When a call doesn't ring, you don't get bounced between a hosted PBX vendor and a telco — you talk to the people who run both layers.

Not locked to a single carrier

Because we sit on top of multiple voice carriers, your calls aren't dependent on one upstream telco's coverage. The platform has sustained better than 99.99% uptime, independently monitored.

Small changes, handled cleanly

Want a specific extension's voicemail forwarded to the right person as email? That's the kind of work we handle every week — small, high-impact, done properly.

Move off a legacy on-prem PBX without drama

We handle the porting, the cutover plan, the handset rollout and the user training. Most customers switch over outside business hours and start Monday on the new system.

Technologies we use

CloudPBX (Real World's own platform)
Symbio
Pivotel
Over the Wire
Vocus
Microsoft 365
SIP / RTP
CloudPBX desktop and mobile apps (officially supported softphone clients)
Any modern SIP-compliant client (also supported)
Yealink and Polycom desk phones (preferred handsets)

Common questions

Who is CloudPBX for?

Businesses from one person up to around 500 staff. Most of our customers are professional services firms, medical and allied-health practices, schools, churches and not-for-profits — organisations that need a proper multi-line phone system without running hardware themselves. We size it with you rather than pushing you into a plan that doesn't fit.

What does CloudPBX actually do?

It's your company phone system. You make and receive calls on a desk phone or through our desktop and mobile apps, and the things a business phone system should do are all there: call queues, ring groups, skills-based routing, voice menus, call recording, voicemail, music on hold, conferencing, CRM integration, and reporting on how calls are being handled.

What phones and apps can I use?

Either a SIP desk phone or our apps. Our own desktop and mobile apps are the officially supported clients, and they work at the same time — a call can ring both. For desk phones we prefer Yealink and Polycom, and if you already have SIP handsets from either range there's a good chance we can reuse them rather than have you buy again. Most other SIP-compliant handsets work too, along with cordless handsets and analogue adapters for things like fax lines and lift phones.

What internet connection and modem do I need?

Any decent business internet connection. Modern customer equipment handles SIP properly, so there's no special modem to buy — that used to matter and it doesn't now. CloudPBX runs over every NBN technology, and over fixed wireless and fibre. It works best on a Real World connection, where we can see the whole path end to end and back the call quality with a satisfaction guarantee. On someone else's connection it still works well; we just have less control over the middle.

Is it secure?

Yes. Call signalling runs over TLS, so your credentials and call details are encrypted between your phone and our platform. The platform runs on Real World's carrier-grade network, in Australia, and it's our staff in Sydney who look after it.

Can I keep my existing phone numbers?

Almost always. We handle the port as part of setting you up, so the numbers your customers already have keep working. If a number can't come across, we'll tell you up front rather than after you've signed.

Can I get a 13, 1300 or 1800 number?

Yes — 13, 1300 and 1800 numbers all work on CloudPBX, and we can point one at whichever queue, extension or after-hours rule you want. The difference is what your callers pay: 1800 is free for them, while 13 and 1300 cost them a local call from a fixed line.

How is CloudPBX priced?

Per extension. An extension is one desk phone or one app login, so what you pay tracks the number of people using the system rather than the size of the system. Numbers, call rates and any hardware are separate. Talk to us and we'll put real figures against your situation.

How reliable is it?

Hundreds of Australian businesses use CloudPBX as their main phone system every day, and it's built to stay up. We'd rather show you than ask you to take it on trust: the platform has sustained better than 99.99% uptime, independently monitored, and call quality measures at a mean opinion score of 4.5.

Can two people share the same extension number?

Not as a shared extension. What people usually want from that is for a call to find them wherever they are, and that we do — find-me-follow-me rings your desk phone, your mobile app, or both, in whatever order suits you.

Can I try it before committing?

Yes. We can set up a demonstration or a trial for you, or one of our reseller partners can. A phone system is easier to judge by using it than by reading about it.

I'm an IT provider or ISP — can I resell CloudPBX?

Yes. We support reseller and white-label arrangements, including running CloudPBX under your own brand. Talk to us about our wholesale services and we'll walk you through how we work with partners.

CloudPBX — hosted voice, run by the people who built it