A business phone system that just works — and one team to call when it needs to change.
CloudPBX is Real World’s hosted phone system: a secure, highly available, business-ready platform we built ourselves and run ourselves. There’s no on-site hardware to age out, and there’s no chain of suppliers to chase. When you need a change made or something looked at, you call us — and the person who answers works for the same company that runs the platform.
Behind the system, calls run across multiple voice carriers — including Symbio, Pivotel, Over the Wire and Vocus — so your phones aren’t tied to any single telco’s coverage. You don’t have to think about any of that; it’s simply why the service is dependable.
Most businesses come to us from one of three places, and the result is the same in each: they stop fighting their phone system and start using it.
- An old on-site PBX that has reached end of life, with hardware nobody wants to touch any more.
- A hosted system from a generic reseller, where every change means a ticket to a distant support queue and porting a number in turns into a weeks-long saga.
- A mobile-only setup that has outgrown personal mobiles as the business number and needs a proper multi-line, multi-extension system.
CloudPBX suits office-based organisations of all kinds — professional services firms, medical and allied-health practices, schools, churches and not-for-profits — from a single office through to larger multi-site operations. The everyday jobs are where it earns its keep: forwarding a particular extension’s voicemail to the right person as email, sorting a login on the desktop app, advising on how the desktop and mobile apps work together. We handle that work as part of the service, properly and without fuss, because we run the platform and we know it inside out.
What's included
- Real World's own CloudPBX platform — not a white-labelled reseller product
- Multi-carrier voice behind the platform: Symbio, Pivotel, Over the Wire and Vocus
- Voicemail-to-email at the extension level, configured per user
- Our own desktop and mobile softphone apps as the officially supported clients — desktop and mobile work simultaneously
- Any modern SIP-compliant client also supported
- Desk phones — Yealink and Polycom preferred
- Microsoft 365 integration for presence, contacts and click-to-dial
- Number lifecycle handled by us — porting, ranges, DIDs, after-hours routing
- Extension-level configuration changes handled by our support team, not a self-service portal you have to learn
- Or run softphone-only with our apps as the primary client
Why it matters
One team, one roof
The platform is ours. The carrier relationships are ours. The support team is ours. When a call doesn't ring, you don't get bounced between a hosted PBX vendor and a telco — you talk to the people who run both layers.
Not locked to a single carrier
Because we sit on top of multiple voice carriers, your calls aren't dependent on one upstream telco's coverage.
Small changes, handled cleanly
Want a specific extension's voicemail forwarded to the right person as email? That's the kind of work we handle every week — small, high-impact, done properly.
Move off a legacy on-prem PBX without drama
We handle the porting, the cutover plan, the handset rollout and the user training. Most customers switch over outside business hours and start Monday on the new system.
Technologies we use
- CloudPBX (Real World's own platform)
- Symbio
- Pivotel
- Over the Wire
- Vocus
- Microsoft 365
- SIP / RTP
- CloudPBX desktop and mobile apps (officially supported softphone clients)
- Any modern SIP-compliant client (also supported)
- Yealink and Polycom desk phones (preferred handsets)