One team owns your messaging and mobile, and you can always reach them. SMS and mobile are usually bolted on from a third party and never quite integrated — a separate island your team has to babysit, with a support queue that points elsewhere when something breaks. We run them ourselves, on the same carrier infrastructure as our voice platform, so they behave like part of your phone system and the people accountable for them are the people you call.
That accountability matters most when messaging carries something time-critical — notifications, alerts, confirmations, the two-way conversations your customers expect a reply to. Send and receive from a web client your team logs into or straight from your own systems over our REST API, with inbound replies delivered where the work happens — into your own application, your helpdesk (Zendesk among them) or any platform that can take a webhook — so nothing waits in an inbox someone forgets to open. The virtual (MVNO) numbers we provide take inbound SMS and voice and route them where you want, to your SIP trunks or CloudPBX — a single number can ring your phone system and drop texts into your helpdesk at the same time. And because this runs on Real World’s own carrier-grade network (AS45437), it’s real carrier infrastructure, not a marketing layer over someone else’s app.
For organisations that want the whole picture under one relationship, we also provision and support business mobile handsets and plans on the Optus network as part of a managed solution — so your handsets, your phone system and your messaging come from one team, with one bill and one number to call when you need something done.
What's included
- SMS termination to mobiles, sent via a simple REST API
- Inbound SMS delivered where you work — to your own platforms over webhooks, including helpdesks like Zendesk
- Virtual (MVNO) mobile numbers for inbound SMS and voice
- Inbound calls and messages routed to your SIP trunks or CloudPBX
- Business mobile handsets and plans on the Optus network, as part of a managed solution
- Number provisioning and porting handled by us
- Australian support from the team that runs the platform
- One provider for voice, SMS and mobile — one relationship, one bill
Why it matters
SMS your systems can actually use
Send from a web client your team logs into, or straight from your own systems over a REST API. Replies are delivered into the tools your team already has open — your application, your helpdesk, a webhook — not a separate inbox someone has to remember to check.
Mobile numbers that land where you want
Virtual mobile numbers take inbound SMS and calls and route them to your SIP trunks or CloudPBX. A single number can ring your phone system and drop texts into your helpdesk at the same time.
Real carrier infrastructure behind it
This is not a marketing layer over a third-party app. We operate the messaging and mobile termination ourselves, alongside the rest of our voice estate — so when something needs attention, you reach the people who run it.
Mobile fleet, managed
Business mobile on the Optus network, provisioned and supported as part of a larger solution — so your handsets, your phone system and your messaging come from one team.
Technologies we use
- SMS REST API
- Webhooks (delivery to Zendesk and customer platforms)
- Virtual (MVNO) mobile numbers
- SIP / RTP (routing to trunks and CloudPBX)
- Optus mobile network (business handsets and plans)
- Zendesk (inbound SMS delivery)